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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04834905

Version: 1

Advisory: HP Pro Tablet 608 G1 - Unknown Device in the Windows Device Manager After Upgrade to Windows 10

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Oct-2015

Last updated : 08-Oct-2015

DESCRIPTION
An unknown device is listed in Device Manager after upgrading from Windows 8.1 to Windows 10. This occurs because there is no Windows 10 inbox Bluetooth driver.

SCOPE
Information in this document applies to the following:
Computers:
  • HP Pro Tablet 608 G1
Operating Systems:
  • Microsoft Windows 10 Home (32-bit)
  • Microsoft Windows 10 Pro (64-bit)
  • Microsoft Windows 10 Pro (32-bit)
  • Microsoft Windows 10 Home (64-bit)
  • Microsoft Windows 10 Enterprise (64-bit)
RESOLUTION
Resolution:
Run Windows Update to install the Windows 10 Bluetooth driver and resolve the issue.

Hardware platforms affected : HP Pro Tablet 608 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04834905

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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