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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04727189

Version: 1

HP ElitePad 1000 G2 Tablet PCs - Black Screen After Attempting a BIOS Update

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 26-Jun-2015

Last updated : 05-Aug-2015

DESCRIPTION
The tablet may exhibit one or more of the following symptoms when attempting a BIOS update:
  • Black screen
  • Tablet vibrates when Windows key or power button is touched
note:
This issue does not occur if the BIOS is version 1.32 or higher.

SCOPE
Information in this document applies to the following:
Computer:
HP ElitePad 1000 G2 Tablet
RESOLUTION
If the issue has already occurred, contact HP for further assistance.
To prevent the issue from occurring on other computers, download and install the SoftPaq below or the latest BIOS on HP.com/support:
SoftPaq Description
Release Notes
Download SoftPaq
HP Notebook System BIOS Update
Version: 01.32
Revision: A PASS: 1
note:
A more recent version of this software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : HP ElitePad 1000 G2 Tablet, HP ElitePad 1000 G2 Tablet Bundle

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04727189

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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