Black pixels appear dead on the screen throughout the OS and on several applications. The defective pixels can be seen on the Windows Login Screen, Start Screen, in MS Outlook and Excel.
hp-support-head-portlet

- ${title}
Loading...
HP Customer Support - Knowledge Base
hp-contact-secondary-navigation-portlet

- ${title}
Loading...
hp-share-print-widget-portlet

- ${title}
Loading...
hp-concentra-wrapper-portlet

- ${title}
Loading...
SUPPORT COMMUNICATION- CUSTOMER ADVISORY
Document ID: c04650223
Version: 1
HP EliteBook 840 G1 Notebook PCs - Black Pixels Are Seen Throughout the OS and on Several Applications
Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.
Release date : 23-Apr-2015
Last updated : 23-Apr-2015
The information in this document applies to the following:
Computers:
HP EliteBook 840 G1 Notebook PC
Operating Systems:
Microsoft Windows 8.1 (Enterprise)
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
|
Release Notes
|
Download SoftPaq
|
AMD High Definition (HD) Video Driver and Control Panel
Version: 14.301
Revision:A
|
NOTE: A more recent version of this software may be available. Check for newer versions at
http://www8.hp.com/us/en/drivers.html.
Hardware platforms affected :
HP EliteBook 840 G1 Notebook PC
Operating systems affected : Not applicable
Software affected : Not applicable
Support Communication Cross Reference ID : IA04650223
© Copyright 2021 HP Development Company, L.P.
HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.
Additional support options
hp-feedback-input-portlet

- ${title}
Loading...
hp-feedback-banner-portlet

- ${title}
Loading...
hp-country-locator-portlet

- ${title}
Loading...
Country/Region:
Estonia

hp-detect-load-my-device-portlet

- ${title}
Loading...
hp-hero-support-search

- ${title}
Loading...