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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04650213

Version: 1

HP EliteBook 820, 840, and Folio 1040 G1 Notebook PCs - Computer Disconnects From WLAN After Waking From Hibernation or Being Undocked

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 23-Apr-2015

Last updated : 23-Apr-2015

DESCRIPTION

The computer may exhibit one or more of the following symptoms when waking from hibernation or being undocked or docked:

LAN networks are not enabled or connected
The wireless connection is lost

NOTE: This only occurs when WLAN/LAN switching is enabled.

SCOPE

Information in this document applies to the following:

Computers:

HP EliteBook 820 G1 Notebook PC
HP EliteBook 840 G1 Notebook PC
HP EliteBook Folio 1040 G1 Notebook PC

Operating Systems:

Microsoft Windows 7 Professional (64-bit)

RESOLUTION

To resolve this issue, download and install the following SoftPaq:

SoftPaq Description	Release Notes	Download SoftPaq
Intel I217LM/V and I218LM Gigabit Ethernet Driver Version: 1.00 Revision: S PASS: 2	SP67164 release notes	SP67164 file download

note:
A more recent version of this software may be available. Check for newer versions at http://www8.hp.com/us/en/drivers.html.

Hardware platforms affected : HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC

Operating systems affected : Microsoft Windows 7 Professional (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA04650213

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"