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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04538778

Version: 1

HP Elite X2 1011 G1 - External Monitor Will Not Display Any Content When Plugged Into DisplayPort (DP) on a HP Advanced Docking Station

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 07-Jan-2015

Last updated : 07-Jan-2015

DESCRIPTION
The external monitor will not display any content when it is plugged into the DisplayPort of an HP Advanced Docking Station.

sourceInformation

SCOPE
Information in this document applies to the following:
Tablets:
HP Elite x2 1011 G1 Tablet
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
  • Microsoft Windows 7 Home Basic (64-bit)
  • Microsoft Windows 7 Starter (32-bit)
  • Microsoft Windows 7 Ultimate (64-bit)
  • Microsoft Windows 7 Enterprise (32-bit)
  • Microsoft Windows 7 Home Basic (32-bit)
  • Microsoft Windows 7 Ultimate (32-bit)
  • Microsoft Windows 7 Home Premium (32-bit)
  • Microsoft Windows 7 Home Premium (64-bit)
  • Microsoft Windows 7 Professional (32-bit)
  • Microsoft Windows 7 Professional (64-bit)
  • Microsoft Windows 8.1 (standard)
  • Microsoft Windows 8.1 Pro
  • Microsoft Windows 8.1 (Enterprise)
Parts:
  • HP Z24x Professional Display
  • HP Advanced Wireless Docking Station
RESOLUTION
To work around this issue, do not use the DP1.2 feature on the monitor. The docking station does not support the architecture of the monitor.

Hardware platforms affected : HP Elite x2 1011 G1

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04538778

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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