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HP Customer Support - Knowledge Base

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HP ElitePad 1000 G2 Tablet - The Touch Panel Does Not Work in Windows Safe Mode

This document applies to HP ElitePad 1000 G2 Tablets using Microsoft Windows 8.1.
The touch panel does not work in Windows Safe Mode.
note:
This issue doesn't happen in the HP ElitePad 900 tablet, because it uses a different controller or touch panel.
Windows Safe Mode allows customers to diagnose and troubleshoot issues with minimum computer resources.
In safe mode, the drivers required for the touch panel to work are not loaded onto the system and the touch function does not work. This is a specification of the tablet. The tablet is working properly.
When you start Windows in Safe Mode, use another input devices such as a USB mouse.

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Country/Region: Flag Estonia

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