HP LaserJet MFP M225dn, M226dn Printers - Paper Jam Error

Look at the error displayed on the control panel screen and use one of the following sections to find and clear any paper or media that might be stuck inside the printer.

Clear a paper jam in the output bin area

A Jam in output bin message displays on the printer control panel, along with an animation showing the jam-clearing procedure.

Lift the scanner assembly.
With the printer turned on, disconnect the power cord from the rear of the printer, and then open the top cover.

warning:
To avoid risk of injuries or electric shock, you must disconnect the power cord before you reach inside the printer.
Pull out the green tab to release the jam-access cover.
Remove any jammed paper from the cartridge area. Use both hands to remove jammed paper to avoid tearing the paper.

note:
If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper thatmight remain inside the ADF. Use a flashlight to thoroughly look for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams might occur.
Close the jam-access cover.
Close the top cover.
Lower the scanner assembly.
If the error message still displays on the control panel, touch OK to clear it.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear a paper jam in the automatic document feeder area (ADF)

A Jam in the document feeder message displays on the printer control panel. Follow these steps to resolve the issue.

Remove any loose paper from the automatic document feeder (ADF) input tray that has not fed into the printer.
Remove any jammed paper visible in the input tray area. Use both hands to slowly pull out the jammed paper to avoid tearing the paper.
Lift the ADFinput tray.
Place your thumb under the tab on the end of the jam-access cover, and then lift the jam-access cover.
Gently pull out any jammed paper from the ADF. To avoid tearing any whole sheets of paper, pull the paper with both hands.

note:
If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper thatmight remain inside the ADF. Use a flashlight to thoroughly look for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams might occur.
Close the jam-access cover.
Close the ADF input tray.
If the error message still displays on the control panel, press OK to clear it.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear a paper jam in the toner cartridge area

A Jam in cartridge area message displays on the printer control panel, along with an animation showing the jam-clearing procedure.

Lift the scanner assembly.
With the printer turned on, disconnect the power cord from the rear of the printer, and then open the top cover.

warning:
To avoid risk of injuries or electric shock, you must disconnect the power cord before you reach inside the printer.
Remove the toner cartridge.
Remove any jammed paper from the cartridge area. Use both hands to remove jammed paper to avoid tearing the paper.

note:
If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper thatmight remain inside. Use a flashlight to thoroughly look for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams might occur.
Reinsert the toner cartridge.
Close the top cover.
Lower the scanner assembly.
If the error message still displays on the control panel, press OK to clear it.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear a jam in the duplex area

A Jam in duplex area message displays on the printer control panel, and an animation showing the jam-clearing procedure. Follow these steps to resolve the issue.

Open the rear access door.
Disconnect the power cord from the rear of the printer.

warning:
To avoid risk of injuries or electric shock, you must disconnect the power cord before you reach inside the printer.
Use both hands to remove jammed paper to avoid tearing the paper.

note:
If the paper tears while you remove it, check the rollers and wheels for any torn pieces of paper thatmight remain inside. Use a flashlight to thoroughly look for torn pieces of paper. If any torn pieces of paper remain inside the printer, more paper jams might occur.
Close the rear access door.
If the error message still displays on the control panel, press OK to clear it.

Try to print. If the error persists, check for jammed paper in another area of the printer.

If you have checked all areas of the printer, and the error persists, continue to the next step to reset the printer.

HP LaserJet MFP M225dn, M226dn Printers - Paper Jam Error

Video of clearing a paper jam

Step 1: Look for jammed paper

Clear a paper jam in the output bin area

Clear a paper jam in the automatic document feeder area (ADF)

Clear a paper jam in the toner cartridge area

Clear a jam in the duplex area

Step 2: Reset the printer

Step 3: Service the printer

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