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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c04310193

Version: 1

HP ElitePad 900 G1 Tablet Notebook PCs - BIOS Error 259 Displayed During BIOS Update

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 21-May-2014

Last updated : 21-May-2014

DESCRIPTION
The BIOS update stops and does not finish when using SP65916. The computer displays the following error:
BIOS error code=259

SCOPE
Information in this document applies to the following:
Computer:
  • HP ElitePad 900 G1 Tablet
RESOLUTION
The Driver Access Service Layer (DASL) needs to be installed manually before installing SoftPaq SP65916. Complete the following procedure to resolve this issue:
  1. Download the DASL below:
    SoftPaq Description
    Release Notes
    Download SoftPaq
    HP Driver Access Service Layer (DASL) Application
    Version: 6.2.10.1
    Revision: A
    note:
    A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.
  2. Download the following SoftPaq:
    SoftPaq Description
    Release Notes
    Download SoftPaq
    HP Elitepad 900 System BIOS/Firmware and Driver Update
    Version: 1.0.1.7
    Revision: A
    note:
    A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.
  3. Navigate to the SoftPaq SP65916 folder location, then extract the contents into a new folder.
  4. Open the SoftPaq SP65916 folder, then double-click C:\SWSETUP\SP65916\DASL\setup.exe.
  5. Restart the computer, then open the new folder with SoftPaq SP65916's contents, then double-click C:\SWSETUP\SP65916\FDSetup.exe to complete the update.

Hardware platforms affected : HP ElitePad 900 G1 Tablet, HP MX10 Retail Solution with Retail Jacket

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA04310193

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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