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HP Officejet Enterprise Color MFP X585/X585 Flow - Improve scan image quality

Try these few simple steps first:
  • Use the flatbed scanner rather than the document feeder.
  • Use high-quality originals.
  • When using the document feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not fix the problem, see “Improve print quality” for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can affect performance. Use the following procedure to clean the scanner if the printed pages have streaks, unwanted lines, black dots, poor print quality, or unclear text.
  1. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet.
    Figure : Press the power button
  2. Open the scanner lid.
    Figure : Open the scanner
  3. Clean the scanner glass, the document feeder strips, and the white plastic backing with a soft cloth or sponge that has been moistened with nonabrasive glass cleaner.
    Figure : Clean the scanner
      caution:
    Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not place liquids directly on the glass or platen. They might seep and damage the product.
      note:
    If you are having trouble with streaks on copies when you are using the document feeder, be sure to clean the small strip of glass on the left side of the scanner.
  4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
  5. Connect the power cable to an outlet, and then press the power button to turn the product on.
Check the scan/send settings from the product control panel
Check the scan settings on the product.
Check the resolution settings
  note:
Setting the resolution to a high value increases the file size and the scan time.
Follow these steps to adjust the resolution setting:
  1. From the Home screen on the product control panel, scroll to and touch the Administration button.
  2. Open the Scan/Digital Send Settings menu.
  3. Select the category of scan and send settings that you want to configure.
  4. Open the Default Job Options menu.
  5. Touch the Resolution button.
  6. Select one of the predefined options. Touch the Save button.
  7. Touch the Start button.
Check the color settings
Follow these steps to adjust the color setting:
  1. From the Home screen on the product control panel, scroll to and touch the Administration button.
  2. Open the Scan/Digital Send Settings menu.
  3. Select the category of scan and send settings that you want to configure.
  4. Open the Default Job Options menu.
  5. Touch the Color/Black button.
  6. Select one of the predefined options. Touch the Save button.
  7. Touch the Start button.
Check the image-adjustment settings
Adjust these additional settings to improve scan quality.
  1. From the Home screen on the product control panel, scroll to and touch the Administration button.
  2. Open the Scan/Digital Send Settings menu.
  3. Select the category of scan and send settings that you want to configure.
  4. Open the Default Job Options menu.
  5. Touch the Image Adjustment button.
  6. Adjust the sliders to set the Darkness level, the Contrast level, the Sharpness level, and the Background Cleanup level. Touch the Save button.
  7. Touch the Start button.
  note:
These settings are temporary. After you have finished the job, the product returns to the default settings.
Optimize scan quality for text or pictures
Optimize the scan job for the type of image being scanned: text, graphics, or photos.
  1. From the Home screen on the product control panel, touch one of the buttons for the scan/send features:
    • Save to Network Folder
    • Save to Device Memory
    • Save to USB
    • Scan to SharePoint®
  2. Touch the More Options button, and then touch the Optimize Text/Picture button.
  3. Select one of the predefined options, or touch the Manually adjust button, and then adjust the slider in the Optimize For area. Touch the OK button.
  4. Touch the Start button.
  note:
These settings are temporary. After you have finished the job, the product returns to the default settings.
Check the output-quality settings
This setting adjusts the level of compression when saving the file. For the highest quality, select the highest setting.
  1. From the Home screen on the product control panel, scroll to and touch the Administration button.
  2. Open the Scan/Digital Send Settings menu.
  3. Select the category of scan and send settings that you want to configure.
  4. Open the Default Job Options menu.
  5. Touch the Output Quality button.
  6. Select one of the predefined options. Touch the Save button.
  7. Touch the Start button.
Clean the pickup rollers and separation pad in the document feeder
Follow these steps if the printed pages have smudges or skewed print.
  1. Lift the document-feeder latch.
    Figure : Lift the latch
  2. Open the document-feeder cover.
    Figure : Open the document-feeder cover
  3. Remove any visible lint or dust from each of the feed rollers and the separation pad using compressed air or a clean lint-free cloth moistened with warm water.
      note:
    Lift up the roller assembly so you can clean the second roller.
    Figure : Clean the document feeder
  4. Close the document-feeder cover.
If the problem persists, check the document feeder separation pad and rollers for damage or wear, and replace them if necessary.

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