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    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

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HP Officejet Pro 276dw Multifunction Printer Series - Cannot Send or Receive Faxes

Issue
The product cannot send or receive faxes.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
Important: Before you begin working through the solutions in this document, first run a fax test report to determine the faxing status on the product and whether or not the product is configured correctly to send and receive faxes.
Start here: Run a fax test report
  1. Load U.S. Letter or A4-sized plain white paper into the tray.
  2. On the product control panel, touch the Right Arrow ().
  3. Touch Setup ().
  4. Touch Tools, and then touch Run Fax Test. The product displays the status of the test, and then prints a report.
  5. Review the report.
Solution one: Check the fax connections
Use the following steps to check the physical connections, and then use the HP Fax Test Service.
Step one: Check the physical connections
  1. Disconnect the telephone cord from the HP fax product, and then examine the connector on the end of the cord. Make sure that the cord has only two wires.
    Figure : Two-wire telephone cord
    Image: Two-wire telephone cord
    Figure : Four-wire telephone cord
    Image: Four-wire telephone cordIf the cord has four wires, replace it with a two-wire phone cord. Important! HP recommends you use the phone cord that came with your product to connect the product to the telephone wall jack. Otherwise, you might not be able to fax successfully. This special phone cord has only two copper  wires. If you have the cord that shipped with the HP fax product and it is long enough, use that cord.If you must use a cord with four wires, use the converter that shipped with product. The converter allows a cord with four wires to work with a device that requires a cord with two wires.
  2. Connect one end of the phone cord that came in the box with the product to the telephone jack, and then connect the other end of the cord to the port labeled 1-LINE on the rear of the HP fax product.
      Figure : Connect the product
      Illustration of connecting the fax product
    1. Telephone wall jack
    2. Phone cord that came with the product
  3. Connect a single-line telephone to the 2-EXT port on the rear of the HP fax product.
      note:
    If other devices need to use the same telephone jack, use the parallel splitter to connect them to the 2-EXT port on the rear of the HP fax product.
      Figure : Connect two devices to the 2-EXT port
      Image: Connecting two devices to the 2-EXT port
    1. Telephone wall jack
    2. Phone cord that came with the product
    3. Parallel splitter
    4. Computer
    5. Telephone
  4. Pick up the telephone receiver, and then listen for a dial tone. Make sure that you can dial out using the telephone keypad.
    • If there is a dial tone and you can dial out using the telephone, the HP fax product is connected correctly to a working telephone cord and telephone jack.
    • If there is no dial tone, check the configuration again and make sure that it is set up correctly.
Step two: Try to send and receive a fax
Try to send and receive a fax.
Solution two: Configure the fax for sending and receiving
Use the following steps to configure the fax for sending and receiving.
Step one: Connect the fax
Step two: Change the number of rings to answer on the HP product
  1. On the product control panel, touch the Right Arrow ().
  2. Touch Setup ().
  3. Touch Fax Setup, and then touch Basic Fax Setup.
  4. In the Basic Fax Setup menu, touch Rings to Answer.
  5. Touch the Up Arrow () to select the maximum number of rings available, and then touch Done.
  6. Touch the Home icon () to return to the main menu.
Step three: Change the ring pattern to a distinctive ring
  note:
Only set a distinctive ring pattern if your phone service features distinctive ring service. For more information, contact your telephone service provider.
  1. On the product control panel, touch the Right Arrow ().
  2. Touch Setup ().
  3. Touch Fax Setup, and then touch Advanced Fax Setup.
  4. Touch Distinctive Ring. A message displays stating that this setting should not be changed unless you have multiple numbers on the same telephone line.
  5. Touch Yes to continue. A list of ring patterns displays.
  6. Touch a ring pattern to select it.
  7. Try to send or receive a fax again.
Solution three: Temporarily remove any other devices from the telephone line and reset the product
Use the following steps to remove any other devices from the telephone line, and then reset the product.
Step one: Remove any other devices from the telephone line
  1. If any other devices, such as a telephone, a telephone answering machine, or a modem, are connected to the telephone line, remove each device.
      note:
    Remove each device even if the device is in another room connected to another telephone jack or connected using a line splitter.
  2. Connect one end of the telephone cord that came in the box with the product to the telephone wall jack, and then connect the other end of the cord that came with the product to the port labeled 1-LINE on the rear of the HP fax product.
      Figure : Connect the product
      Illustration of connecting the fax product
    1. Telephone wall jack
    2. Phone cord that came with the product
  3. Try to send or receive a fax again.
Step two: Try to send and receive a fax
Try to send and receive a fax.
  1. Press the Power button () to turn on the product.
  2. With the product turned on, disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Wait at least 15 seconds.
  5. Plug the power cord back into the wall outlet.
  6. Reconnect the power cord to the rear of the product.
  7. If the product does not turn on by itself, press the Power button () to turn it on.
Contacting HP for service in all countries/regions except Asia Pacific.
If you completed all the preceding steps and your product still has an issue, service the product.
Check your product warranty to determine if your product is still under warranty, and then go to Contact HP Support to schedule a repair or replacement.
Repair fees might apply for out-of-warranty products.

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