hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...
  • Information
    Information regarding recent vulnerabilities

    HP is aware of the recent vulnerabilities commonly referred to as "Spectre" and "Meltdown". HP has published a security bulletin with patches for these issues and a list of impacted systems. We will continue to update the bulletin as more information becomes available and encourage customers to check the bulletin frequently.

hp-concentra-wrapper-portlet

Actions
Loading...

SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c03933135

Version: 1

HP EliteBook 6930p Notebook PCs - Device Manager Says Computer Is Attached to a Monitor When It Is Not

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 19-Sep-2013

Last updated : 19-Sep-2013

DESCRIPTION
The Device Manager shows a monitor attached to the computer although the computer is not connected to an external monitor.

SCOPE
Information in this document applies to the following:
Computer:
  • HP EliteBook 2530p Notebook PC
  • HP EliteBook 6930p Notebook PC
Operating Systems:
  • Microsoft Windows 7 Enterprise (64-bit)
RESOLUTION
To resolve this issue, download and install the following SoftPaq:
SoftPaq Description
Release Notes
Download SoftPaq
Intel Video Driver and Control Panel
Version: 8.15.10.2869
  note:
A more recent version of this software may be available. Check for newer versions at http://www.hp.com/.

Hardware platforms affected : HP EliteBook 2530p Notebook PC, HP EliteBook 6930p Notebook PC

Operating systems affected : Microsoft Windows 7 Enterprise (64-bit) (deleted)

Software affected : Not applicable

Support Communication Cross Reference ID : IA03933135

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country/Region: Flag Estonia

hp-detect-load-my-device-portlet

Actions
Loading...