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HP Enterprise - Update the firmware

Introduction

Similar to service packs for operating systems, HP provides firmware updates for printers to help address any known issues and add new features throughout the support life of the printer.
To make sure the printer is up to date, HP recommends updating the firmware for HP Enterprise and HP Managed printers. See Applicable printers.

Update the firmware

There are four supported methods to perform a firmware update on this printer depending on whether the printer is in a ready state or an error state:

About firmware downgrades

If you attempt to downgrade the firmware from a remote location to a version older than FutureSmart Version 4, the downgrade will fail and you will receive a 99.02.32 control panel error and a 33.05.09 event log.
This is due to a new security feature that requires someone to be present at the printer in order to perform a firmware downgrade and prevents HP SureStart printers from being downgraded remotely. For more information about this feature, go to Embedded Security features.
HP recommends using the latest firmware available but if a downgrade from HP FutureSmart 4 to HP FutureSmart 3 is absolutely necessary, then use the Preboot menu and avoid any errors.
note:
If you downgrade the printer firmware, all solutions, stored jobs, and current settings will be lost. The machine will be reset back to factory settings.

Applicable printers

This document applies to the following printer models:
  • HP LaserJet Enterprise
  • HP LaserJet Managed
  • HP Officejet Enterprise
  • HP PageWide Enterprise
  • HP PageWide Managed
For an older small business HP LaserJet printer, use the WJA method or go to HP LaserJet - Update the firmware.
For an HP LaserJet Pro printer, use the WJA method or go to HP LaserJet Pro - Update the firmware.

Print a Configuration Page

To determine the current firmware version that is installed on the printer, print a configuration page using one of the following methods.

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