HP Customer Support - Knowledge Base




  • Information
    Need Windows 11 help?

    Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center

  • Feedback



HP LaserJet Enterprise, HP OfficeJet Enterprise, HP PageWide Enterprise - Set up, install, and configure AirPrint


Use this document to get started with AirPrint™ to print wirelessly to an HP printer from an iPad, iPhone, iPod Touch, or Mac computer.

Applicable printers

This document applies to HP LaserJet Enterprise, HP OfficeJet Enterprise, and HP PageWide Enterprise models.
For information on how to set up an HP LaserJet Pro printer for wireless printing, see HP LaserJet Pro - Use an iOS mobile device to set up a wireless-capable printer on a wireless network.

Before you begin: Check compatibility with AirPrint

Follow these steps to make sure that your printer and mobile device are compatible with AirPrint:
  1. Make sure that you have an AirPrint-compatible printer. For a list of HP LaserJet Pro printers that support AirPrint, see Printers that can use mobile printing solutions.
  2. Make sure you have an Apple device that meets the following requirements for using AirPrint:
    • Mac computers running Mac OS X 10.7 or newer
      AirPrint™ is not supported in Mac OS versions 10.6 and earlier.
    • iOS devices running iOS 4.2 or newer (iPhone® 3GS or newer, iPad and iPod Touch® third generation or newer)
  3. Make sure you have an application that supports AirPrint, as follows:
    • Mac computers work with AirPrint in any application that supports printing
    • iOS devices work with AirPrint in the following application types:
      • Mail
      • Photos
      • PDFs in iBooks
      • Safari
      • Third-party apps with built-in printing. To view a list of apps compatible with Apple's AirPrint, see AirPrint Compatible Mobile Apps.

Step one: Check the printer firmware

Make sure AirPrint is available in the firmware by printing a Configuration Page from the printer control panel.
  • On the Configuration Page, if AirPrint is listed under Installed Personalities and Options, then AirPrint is available in the firmware. Continue to the next step.
  • On the Configuration Page, if AirPrint is not listed under Installed Personalities and Options, update the firmware before continuing. For instructions, refer to HP Enterprise - Update the firmware.

Step two: Connect the Apple device to the same wireless network as the printer

To use AirPrint, the printer must be connected to the same wireless network subnet as the Apple iOS device (laptops can be connected wirelessly or to a wired (Ethernet) network). Follow these steps to connect the Apple device to the same network as the printer.
AirPrint is not supported via a USB connection. If the printer is connected via USB to a Mac computer, AirPort Base Station, or Time Capsule, try using the software created for the printer in Mac OS X 10.8 or newer instead of AirPrint.
  1. Turn on the printer and make sure that it is in a ready state.
  2. Make sure that the printer is connected to a wireless network.
  3. Make sure that the iPad, iPhone, iPod Touch, or Mac computer is wirelessly connected to the same network as the printer.
    Laptops can be connected via a wired (Ethernet) or wireless network.

Step three: Find the printer’s AirPrint name

If multiple printers of the same model are connected to the network, use the printer's AirPrint name to select the printer from the Apple device. To find the printer's AirPrint name, follow the steps below that apply to your printer.
The steps vary according to the type of control panel.
Figure : FutureSmart 3 control panels
FutureSmart 3 control panels
Figure : FutureSmart 4 control panels
FutureSmart 4 control panels

Step four: Change the printer’s AirPrint name

To change the printer's AirPrint name for easier recognition, follow these steps:
  1. Open a supported Web browser and then enter the printer's IP address or host name in the address/URL field to open the Embedded Web Server (EWS).
    If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
  2. Click the Networking tab, click TCP/IP Settings, and then click Network Identification.
    Figure : Networking tab in the EWS
  3. In the Bonjour Service Name field, type a new name, and then click Apply.
    Figure : Bonjour Service Name
    This new name will display in the following areas on the printer’s control panel:
    • FutureSmart 3: How To Connect or Network options
    • FutureSmart 4: Wireless or Ethernet options on the Information page
    Use this name when configuring AirPrint and when printing.

Step five: Configure AirPrint for the computer or iOS device

To configure AirPrint on an iOS device or a Mac computer, click one of the options below to expand that section and then follow the steps provided.






Country/Region: Flag Estonia