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Document ID: c02785949

Version: 1

HP Notebook PCs - Disabled WWAN Device in F10 BIOS Setup Environment Still Appears Within Operating System

Release date : 08-Apr-2011

Last updated : 08-Apr-2011

DESCRIPTION
For certain notebooks, the WWAN device will still appear in the Device Manager unless both the WWAN and GPS devices are disabled in the F10 BIOS setup.
Additionally, the WWAN device will not have functionality if it is disabled in the F10 BIOS menu, regardless of if it appears in the Device Manager.

sourceInformation

SCOPE
HP EliteBook 8460p Notebook PC
HP EliteBook 8560p Notebook PC
HP ProBook 6460b Notebook PC
HP ProBook 6560b Notebook PC
RESOLUTION
To resolve this issue, remove power from the WWAN device by disabling both the WWAN and GPS devices within the F10 BIOS menu. To do this, complete the following steps.
  1. Power on or restart the notebook PC.
  2. Press F10 when the HP logo displays.
  3. Scroll using the arrow keys and disable both the WWAN and GPS settings.

Hardware platforms affected : HP EliteBook 8460p Notebook PC, HP EliteBook 8560p Notebook PC, HP ProBook 6460b Notebook PC, HP ProBook 6560b Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA02785897

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