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HP Customer Support - Knowledge Base

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HP LaserJet Enterprise P3010/P3015 Printer Series - Blank Pages after Replacing Toner Cartridge

Issue

Printer is printing blank pages after the toner cartridge has been replaced.

Solution

Follow the steps below to resolve this issue:
  1. Check the electrical contact marked in the photo on the toner cartridge.
  2. If this contact is damaged replace the toner cartridge with a new one.
  3. If this contact is fine, check the contact marked in the below picture, inside unit in the toner cradle.
  4. If the marked contact is broken or bent, the unit need to be repaired, contact the nearest HP contact center for support.

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