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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Microsoft Support for Windows 7 ended on Jan 14, 2020

    HP recommends that you begin the process of upgrading to Windows 10 if your computer has been tested by HP. For more information, click here.

     

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HP Color LaserJet CP3505 Printer Series - Replace the Electrostatic Transfer Belt (ETB)

To view a video demonstrating the procedure for removing the part click here to access the Services Media Library (www.hp.com/go/sml). Select Printers and Multifunction under the Product category, select HP Color LaserJet Printers under the Product family, and then select the printer model under the product series category.

ETB replacement

note:
The ETB shown in this procedure is for the duplex model. The ETB for the simplex model looks different, but the procedure for removing it is the same as for the duplex model.
  1. Turn the printer off.
  2. Open the front cover.
  3. Push in the two blue latch buttons (callout 1) and pull the ETB out of the printer.
  4. Install the new ETB.
  5. Close the front cover.

Parts return


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