hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP Color LaserJet CP1215, CP1217, CP1514n, CP1515n, and CP1518ni Printers - Printer Prints Blank Sheets of Paper in Windows Vista

Issue
The product prints blank sheets of paper when printing from Windows Vista. Some or all the printed pages might be partially blank or half printed.
Try the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.
  note:
Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.
Solution one: Check the print cartridge
Follow these steps to check the print cartridge.
  note:
The product shown in the following graphics might look slightly different from your product, but the steps are the same.
Step one: Remove any protective tape from the print cartridges and redistribute the toner
There might be protective tape on the print cartridges, preventing the flow of toner onto the page. Follow these steps to remove any protective tape and to redistribute the toner.
  1. Open the front access door.
    Figure : Open the front access door
    Illustration: Open the front access door.
  2. Press the blue handle on the print cartridge drawer to release it, and then pull the drawer out.
    Figure : Pull out the print cartridge drawer
    Illustration: Pull out the print cartridge drawer.
  3. Grasp the center of one of the print cartridges, and then pull it straight up to remove it.
    Figure : Remove the print cartridge
    Illustration: Remove the print cartridge.
  4. Check the print cartridge to see if any protective tape is still attached.
  5. Gently rock the print cartridge back and forth five times to redistribute the toner.
      caution:
    To prevent damage to the print cartridge, hold the print cartridge at each end. Do not touch the green roller (imaging drum) on the bottom of the print cartridge.
    Figure : Rock the print cartridge back and forth
    Illustration: Rocking the print cartridge back and forth
  6. Hold the print cartridge so that the imaging drum faces the bottom of the print cartridge drawer, and then insert the print cartridge securely into the correct slot.
    Figure : Insert the print cartridge into the correct slot
    Illustration: Insert the cartridge into the correct slot.
  7. If there is any protective tape still attached, pull the tab on the left side of the print cartridge straight up to completely remove the tape. Discard the protective tape.
    Figure : Pull the tab on the print cartridge
    Illustration: Remove the protective tape.
  8. Repeat steps 3 through 7 for the other print cartridges.
  9. Close the print cartridge drawer completely, and then close the print cartridge door completely.
  10. Try printing again.
  • If these steps resolved the issue, there is no need to continue troubleshooting.
  • If the issue persists, see the next step.
Step two: Replace any empty print cartridges
If the toner in any of the print cartridges is depleted or out, printouts might be blank. Try replacing any empty print cartridges.
  1. Open the print cartridge door completely.
  2. Pull out the print cartridge drawer completely, and then remove the empty print cartridge.
  3. Remove the new print cartridge from the package, and then gently rock the print cartridge back and forth to evenly distribute the toner.
      caution:
    To prevent damage to the print cartridge, hold the print cartridge at each end.
  4. Hold the print cartridge so that the imaging drum faces the bottom of the print cartridge drawer, and then insert the print cartridge into the correct slot.
  5. Close the print cartridge drawer completely, and then close the print cartridge door completely.
  6. Try printing again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.
Solution two: Restart the printer
Restarting the product can clear some issues and allow the product to function correctly again.
  1. Press the Power switch to turn off the product.
      note:
    The product might not turn off after you press the Power switch. Continue to the next step anyway.
  2. Disconnect the power cord from the back of the product.
  3. Disconnect the USB cable () from the back of the product.
  4. Wait about 30 seconds.
  5. Reconnect the USB cable to the back of the product.
  6. Reconnect the power cord to the back of the product.
  7. Press the Power switch to turn on the product.
  8. Try printing again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.
Solution three: Restart the computer
Sometimes restarting your computer can resolve the issue.
  1. Close all open programs. Be sure to save the latest changes to your files.
  2. Click the Windows icon ().
  3. In the bottom of the window that opens, click the Arrow (), and then click Restart. Most computers shut down, turn off, turn on, and then restart.
      note:
    If a dialog box opens with a message that it is now OK to turn off the computer, press the Power button on the computer to turn it off. Then press the Power button again to turn it on.
    After a few minutes, the computer is ready to print again.
  4. Reopen the file you want to print, and then try printing again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.
Solution four: Check for blank pages in the print preview
If the product prints all pages in the print job correctly, but it adds blank pages to the printout, check for blank pages in the print preview.
  1. In most programs, click File, and then click Print Preview. If the program you are using does not have this option, consult the program manufacturer.
  2. Review the print preview for blank pages.
    • If the print preview reveals blank pages, delete the blank pages in the document, and then try printing again.
    • If the print preview contains no blank pages, see the next solution.
Solution five: Check the printer cables
If the product connects with a USB cable or an Ethernet cable, sometimes a faulty connection can cause the issue. Follow these steps to check the cables.
  note:
The product shown in the following graphics might look slightly different from your product, but the steps are the same
  1. Make sure that the cable connector inserts all the way into its port on the back of the product. Use some pressure to push it in all the way. If an Ethernet cable connector has a broken clip, replace the cable.
    Insert the USB cable
    Illustration of inserting a USB cable into the product.
    Insert the Ethernet cable
    Illustration of inserting an Ethernet cable.
  2. Reopen the file you want to print, and then try printing again.
  3. If the issue persists, try replacing the cable with a known good cable.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.
Solution six: Make sure that the computer has adequate free hard drive space
Printing requires a certain amount of free hard drive space to process print jobs and send them to the product.
Virtual memory is the temporary disk space on the hard disk used for processing print jobs. This usually requires at least 200 MB of disk space but can vary depending on the product. Insufficient virtual memory can cause the issue. Windows Vista includes a setting to automatically manage the virtual memory settings.
Follow these steps to configure the setting to automatically manage the virtual memory settings.
  1. Click the Windows icon (), right-click Computer, and then click Properties.
  2. Click Advanced system settings.
  3. In the Performance section, click Settings.
  4. Click the Advanced tab.
  5. In the Virtual memory section, click Change.
  6. Make sure that the check box next to Automatically manage paging file size for all drives is selected. The remaining settings become unavailable.
  7. Click OK.
Step two: Empty the Recycle Bin
Follow these steps to delete items in the Recycle Bin.
  1. On the Windows Desktop, double-click the Recycle Bin.
      note:
    If a file was deleted by mistake and is currently listed in the Recycle Bin, select the entry, click File, and then click Restore. After the Recycle Bin is empty, the file cannot be restored.
  2. Click File, and then click Empty Recycle Bin.
    Windows empties the contents of the Recycle Bin from the hard disk.
  3. Click Yes.
  4. Close the Recycle Bin.
Step three: Run Disk Cleanup to remove temporary files
Follow these steps to run Disk Cleanup.
  1. Click the Windows icon (), click All Programs, click Accessories, click System Tools, and then click Disk Cleanup. Disk Cleanup prompts you to select a hard drive.
  2. Select the drive to clean, and then click OK. Disk Cleanup analyzes the hard drive and presents a report of items to clean.
  3. Select the following items to clean:
    • Temporary Internet Files
    • Downloaded Program Files
    • Recycle Bin
    • Temporary Files
  4. Click OK.
Step four: Remove unnecessary software programs
Follow these steps to remove unnecessary software programs.
  1. Click the Windows icon (), click Control Panel. The Control Panel window opens.
  2. Under Programs, click Uninstall a program. A window opens with a list of programs installed on the computer.
  3. Select a software program to remove, and then click Uninstall/change.
  4. Repeat these steps for all software programs that you want to remove.
  5. If you remove large software programs, run Scan Disk and Defragmenter on the hard drive. These options are in the System Tools folder in the Accessories folder.
Step five: Try printing again
Reopen the file you want to print, and then try printing again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, see the next solution.
Solution seven: Check the printer settings on the computer
Sometimes issues with the printer settings on the computer can cause the issue. Follow these steps to check the computer.
Make sure that the default paper size matches the width and length of the paper loaded in the tray. If the paper loaded in the tray is different from the paper size setting, the printer might print blank pages. For instance, the issue might occur if legal size paper (215 x 355 mm (8.5 x 14 in)) is in the tray, and the paper size setting is letter (215 x 279 mm (8.5 x 11 in)).
Follow these steps to check the default paper settings.
  1. Click the Windows icon ().
  2. Click Hardware and Sounds.
  3. Click Printers.
  4. Right-click the icon for the product, and then click Properties.
  5. Click Printing Preferences.
  6. Click the Features tab.
  7. Compare the settings in the Size drop-down menu with the paper in the tray. If the paper in the tray is not the size in the Size drop-down menu, change the setting:
    1. Click the Size drop-down list, and select More. The Size is window opens.
    2. Select the size of the paper that is in the tray, and then click OK.
    3. Click OK in the Printing Preferences window, and then click OK in the Properties window.
  1. Click the Windows icon (), and then click Control Panel. The Control Panel opens in a new window.
  2. Click Hardware and Sounds.
  3. Click Printers. The Printers folder opens.
  4. Find the printer icon for the product (), and then look for a green checkmark that indicates the default printer.
    Figure : Example default printer icon
    Image of a default printer icon.
    If the product icon does not indicate the default printer, right-click the icon, and then click Set as Default Printer.
Step three: Print a Windows Printer Test Page
Follow these steps to print a Windows Printer Test Page to determine if the issue is within the product installation.
  1. Click the Windows icon (), and then click Control Panel. The Control Panel opens in a new window.
  2. Click Hardware and Sounds.
  3. Click Printers. The Printers folder opens.
  4. Right-click the product icon () in the Printers folder.
  5. Click Properties. The printer Properties window opens.
  6. In the General tab, click Print Test Page. The Windows Printer Test Page prints.
    Figure : Example Windows Printer Test page
    Image of an example Windows printer test page.
  • If the Windows Printer Test Page prints successfully, see Solution eight in this document.
  • If the page is blank, see the next step.
Step four: Test the product hardware
Follow these steps to test the product hardware.
CP1215 and CP1217 printers
Press and hold the Resume button () for two to three seconds. A configuration page and a supplies status page prints.
CP1514n, CP1515n, and CP1518ni printers
  1. On the product control panel, press OK.
  2. Press the Arrow buttons () to select Reports, and then press OK.
  3. Press the Arrow buttons () to select Demo page, and then press OK. The Demo page prints.
  • If the page prints successfully, see the next solution in this document.
  • If the page is blank, contact HP to determine if the product needs to be serviced.
Solution eight: Print from an alternate program
Follow these steps to try printing from an alternate program, such as Microsoft Notepad or WordPad, to determine if the issue is within the program from which you are trying to print.
  1. Browse to your saved document, right-click the file, and then click Open With. A window opens with a list of programs with which to open the file.
  2. Select a program other than the program you are currently using to print the document, and then try printing again.
      note:
    Most files open in plain text applications, such as Notepad or WordPad even if the contents include unusual symbols or text that does not make sense.
  3. Open the file in one of these applications, and then observe the contents.
  4. Print the file:
    1. Click File, and then click Print. The Print window opens.
    2. Select your HP product from the Select Printer drop-down list, and then click OK.
    If successful, the product prints exactly what displays in the program window.
    • If the document prints successfully in the alternate program, stop troubleshooting. The issue is likely specific to the program from which you are trying to print. Consult the program manufacturer for assistance.
    • If the document prints blank in the alternate program, see the next solution.
Solution nine: Disconnect other peripheral devices
Sometimes, other devices, such as scanners, MP3 devices, or other printers can cause conflicts in communication between the product and the computer. Follow these steps to disconnect other devices from the computer.
  1. Click the Safely Remove Hardware button () in the taskbar. A list of devices displays.
  2. Click a device to remove. A message displays indicating that you can safely remove the device.
  3. Disconnect the device.
  4. Repeat these steps for each device you want to remove.
  note:
If the product connects to a USB hub, try removing the USB hub, and then connect the product directly to the computer.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Estonia

hp-detect-load-my-device-portlet

Actions
Loading...