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HP Customer Support - Knowledge Base

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    Fix HP Printer issue on macOS

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HP LaserJet - HP Print Cartridges and Imaging Drums Limited Warranty Statement

HP's Premium Protection Limited Warranty

This HP Limited Warranty is for original HP LaserJet print cartridges and imaging drums, and applies only to HP branded products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized distributors, or country distributors; and, b) with this HP Limited Warranty.
What this Warranty Covers
Each original HP LaserJet print cartridge and imaging drum is warranted to be free from defects in materials and workmanship.
This warranty pertains to any HP LaserJet print cartridge or imaging drum when used in its designated HP or authorized original equipment manufacturer (OEM) printing device. See the product manual for the printer to determine the correct print cartridges and imaging drums selection.
What this Warranty Does Not Cover
Cartridge limited warranty does not cover cartridges which have reached the end of their estimated useful life, or have been refilled, remanufactured, are emptied, are abused, are missing, or are tampered with in any way, experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer or cartridge.
How long the coverage lasts
There is no expiration date for the use of HP toner cartridges.
The date of manufacture on the toner cartridge box is intended for HP internal processes and may be required to comply with regulatory standards in certain countries. The date of manufacture is not an expiration or “use before” date.
Returning HP Cartridge Product
In the event the cartridge proves defective, the customer should package the cartridge in the product box (or something similar) and provide name, address, phone number, place of purchase, and a brief description of problem and if possible, attach a supplies status page and print sample illustrating the defect. If there is an HP case number, this should be included as well. The paperwork and cartridge should be returned to the place of purchase, where a replacement may be given.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE LIMITED WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

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