hp-support-head-portlet

Actions
Loading...

Welcome to HP Customer Support

hp-contact-secondary-navigation-portlet

Actions
Loading...

hp-share-print-widget-portlet

Actions
Loading...

hp-concentra-wrapper-portlet

Actions
Loading...

HP LaserJet 3050, 3052, 3055, 3390, 3392, Color LaserJet 2820 and 2840 All-in-One Series - HP Scan Software Crashes When Scanning at 1200 dpi

Issue:
HP scanning software crashes when scanning at resolutions higher than 600 dpi.
The error displays as hpqscnvw has encountered a problem and needs to close, preceded by Windows information Virtual memory minimum too low.
This problem can be seen on the following AiO devices:
  • LaserJet 3050, 3052 and 3055 All-in-One
  • LaserJet 3390 and 3392 All-in-One
  • Color LaserJet 2820 and 2840 All-in-One
Solution
  note:
This is functionality in the Microsoft Windows Operating System. For instructions on how to manually change the virtual memory settings please see Windows Help for your specific operating system.
Scanning at 1200 dpi performs properly when the preset values are increased four times, both minimal and maximal values need to be about 1 Gb minimum.

hp-feedback-input-portlet

Actions
Loading...

hp-online-communities-portlet

Actions
Loading...

Ask the community!


Support Forum

Support Forum

Join the conversation! Find Solutions, ask questions, and share advice with other HP product owners. Visit now


hp-feedback-banner-portlet

Actions
Loading...

hp-country-locator-portlet

Actions
Loading...
Country: Flag Estonia

hp-detect-load-my-device-portlet

Actions
Loading...