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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

Document ID: c01113138

Version: 1

HP Notebook PCs - Blue Screen Error Displayed when Installing Universal Mobile Telecommunications System (UMTS)

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

Release date : 16-Jul-2007

Last updated : 27-Jul-2012

DESCRIPTION

This document applies to HP Notebook PCs with Microsoft Windows Vista

The notebook PC displays blue screen errors upon installing Universal Mobile Telecommunications System (UMTS) card.

sourceInformation

SCOPE

The specific notebook PCs affected by this issue are listed in the Hardware Platforms Affected section at the bottom of this advisory.

RESOLUTION

To resolve this issue, download and install the latest Texas Instruments Media Card Driver, version 2.0.0.6, rev. A (SP33416) or later:

SoftPaq Description	Information	Download
Texas Instruments Media Card Driver, VERSION: 2.0.0.6 REV: A	SP33416 Instructions/Information	SP33416 File Download

note:

A more recent version of this software may be available. Check for updated drivers and software for your computer at www.hp.com.

HP PCs - Obtaining Software and Drivers

Hardware platforms affected : HP Compaq nc6120 Notebook PC

Operating systems affected : Not applicable

Software affected : Not applicable

Support Communication Cross Reference ID : IA01112949

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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