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HP Customer Support - Knowledge Base

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HP Deskjet 9800 Printer series - General Troubleshooting Tips

Ensure the following:
  • Power light is on and not blinking. When the printer is first turned on, it takes approximately 45 seconds to warm up.
  • Make sure the printer is in the Ready state.
  • No error messages appear on the computer screen.
  • Power cord and other cables are working and firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet and is turned on.
  • Media is loaded correctly in the tray and is not jammed in the printer.
  • Print cartridges are properly installed in their correct color-coded slots. Press down firmly on each one to ensure proper contact. Ensure you have removed the tape from each print cartridge.
  • Print cartridge cradle latches and all covers are closed.
  • Rear access panel or duplex unit is locked into place.
  • All packing tapes and materials are removed from the printer.
  • Printer can print a diagnostics page.
  • Printer is set as the current or default printer. For Windows, set the printer as the default in the Printers folder. For Mac OS, set the printer as the default in the Chooser or the Print Center. See the computer's documentation for more information.
  • Pause Printing is not selected if you are using a computer running Windows.
  • You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

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