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HP Customer Support - Knowledge Base

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  • Information
    Coronavirus (COVID-19) Impact

    We are experiencing longer than expected wait times to reach an agent. Please use the resources here on our HP Support website to answer your questions and troubleshoot any issues you may be experiencing.  Try our Virtual Agent and Diagnostic Tools for faster service.

    Information
    Are you working from home?

    It can be challenging when webcam, audio, or tools don’t work as expected. Check our tips and fixes!

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HP Notebook PCs - How Do I Find My Product Name or Number?

This document is for HP notebook PCs.
Your product name and number can help you find appropriate service and support.
  • Product name (model number): Identify your notebook in a series your product belongs. For example, HP Spectre Folio - 13-ak0001na. You might need more specific information to find support for your product.
  • Product number (SKU, part number): Use this number to download the correct drivers or find support documents. For example, 5ES85EA or 5ES85EA#ABA.
  • Serial number: Identifies your specific HP product. You need this number to service the notebook, find warranty status, or work with HP Customer Support. To learn how to find your serial number, go to HP PCs, Printers - Finding the Serial Number.
Use one of the following methods to find your product name and model number. If you cannot turn on the computer or Windows does not open, use the method to look on the product.

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Country/Region: Flag Estonia

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