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HP Designjet 120 and 130 Series Printers - Error Codes and Warning Codes, Explanations and Actions

Introduction

Whenever the printer is switched on, it automatically performs a series of internal self-test and mechanical initialization sequences. If any of the printer parts fail, a system error will appear.
This document contains information about reading error codes, and lists the error codes along with their descriptions and the corrective actions that are recommended for resolving them.

Reading the error codes

System error codes consist of four digits that explain which component or system is failing and what action should be taken to correct the problem. The front panel of the printer can only display graphics, so the system error codes are represented as bars. Determine the error code by counting the bars on the front panel display.
Each bar represents one numerical unit, and each flashing bar represents two numerical units. The first two columns of bars represent the first digit in the error code, the next two columns represent the second digit, the fifth column represents the third digit, and the sixth column represents the final digit. The error code displayed in figure 1 below is 79:04.
The first two digits of the error code indicate the failing subsystem, and the final two digits indicate the recovery action.
    Figure : Display with system error code
  1. 1 unit
  2. 2 units
  3. First digit of error code (7)
  4. Second digit of error code (9)
  5. Third digit of error code (0)
  6. Fourth digit of error code (4)
  7. Falling subsystem
  8. Recovery action
To review the printer's system error code history, print the internal printer information pages:
  1. On the printer's front panel, press and hold the Power switch.
  2. While still pressing the Power switch, press the OK button four times.
  3. Release the Power switch, and the information pages will print.

Error code descriptions and corrective actions

The following table lists the system error codes, descriptions of the problem, and the corrective actions recommended to resolve the problem.
Only try one recommended action at a time, and then check if the error code has disappeared before moving on to the next action.

01:10 error code

Explanation

An error has occurred with the electronics module.

Recommended action

Please call HP for technical support to troubleshoot the problem.

01:12 error code

Explanation

Electronics Module Error.

Recommended action

Please call HP for technical support to troubleshoot the problem.

02:10 error code

Explanation

A problem has occurred with the printer's carriage assembly.

Recommended action

  • Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check to see if the error code has disappeared.
  • If the error code reappears, please call HP for technical support to troubleshoot the problem.

04:13 error code

Explanation

A generic firmware error (network card) has occurred.

Recommended action

Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check to see if the error code has disappeared. If the error code continues, please call HP for technical support to troubleshoot the problem.

08:11 error code

Explanation

The printer's front panel cannot be detected.

Recommended action

Please call HP for technical support to troubleshoot the problem.

11:10 error code

Explanation

A trailing cable failure has occurred.

Recommended action

Please call HP for technical support to troubleshoot the problem.

11:11 error code

Explanation

The trailing cable is badly connected.

Recommended action

Please call HP for technical support to troubleshoot the problem.

21:10 error code

Explanation

A service station failure has occurred.

Recommended action

Please call HP for technical support to troubleshoot the problem.

22:10 error code

Explanation

An ink supply station failure has occurred.

Recommended action

Please call HP for technical support to troubleshoot the problem.

35:01 error code

Explanation

No Cleanout assembly detected while loading media.

Recommended action

  1. Remove and re-install the cleanout assembly:
    1. To release the Cleanout Assembly, push in the 2 buttons on either side.
      Figure : Release buttons
    2. Remove the Cleanout Assembly from the Printer.
      Figure : Removing cleanout assembly
  2. Reinstall the cleanout assembly, and attempt to verify functionality.
  3. If problems persist, contact HP support.

37:01 error code

Explanation

Automatic roll motor shutdown.

Recommended action

If this error code was caused by a paper jam, unplug the power cable from the printer and clear the blockage. Plug in the power cable again and check if the Error Code has disappeared.
If there is no paper jam or if recovering the paper jam does not resolve the problem, please call HP for technical support to troubleshoot the problem.

37:10 error code

Explanation

Automatic roll home position error.

Recommended action

Please call HP for technical support to troubleshoot the problem.

42:10 error code

Explanation

A carriage motor failure (short-circuit) has occurred.

Recommended action

Please call HP for technical support to troubleshoot the problem.

56:10 error code

Explanation

Error during the calibration of the Line-feed Motor/Encoder system or a problem finding the zero position on the Encoder Disc.

Recommended action

Please call HP for technical support to troubleshoot the problem.

56:13 error code

Explanation

Error during the calibration of the Line-feed Motor/Encoder system.

Recommended action

Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared.
If the problem persists, call HP for technical support to troubleshoot the problem.

58:10 error code

Explanation

Problem detected in the Color Sensor system.

Recommended action

Please call HP for technical support to troubleshoot the problem.

61:05 error code

Explanation

Language interpreting error. This is usually an error produced while parsing a file. There is most likely an incompatibility between the driver and the firmware.

Recommended action

It might be necessary to upgrade either the RIP software or the Designjet System Maintenance Tool. Please call HP for technical support to troubleshoot the problem.

62:04, 63:04, 64:04 and 65:04 error code

Description

I/O module error (62 = parallel; 63 = Network; 64 = USB).

Recommended action

65:01 error code

Explanation

A communication failure has occurred.

Recommended action

  • Unplug the power cable from the printer and check the cable connections (parallel, USB, network). Plug in the power cable again and check to see if the error code has disappeared.
  • If the error code reappears, please call HP for technical support to troubleshoot the problem.

71:03 error code

Description

Memory Management Error (Out of memory).

Recommended action

  • Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check to see if the error code has disappeared.
  • If the error code reappears, upgrade the firmware.

71:14 error code

Explanation

Memory Management Error (Out of memory during firmware upgrade).

Recommended action

Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared.
If the problem persists, call HP for technical support to troubleshoot the problem.

72:04 error code

Explanation

A generic firmware error has occurred.

Recommended action

74:12 error code

Explanation

Firmware Upgrade Error (Memory size check failed during firmware upgrade).

Recommended action

Please call HP for technical support to troubleshoot the problem.

79:04 error code

Explanation

An unexpected generic firmware error has occurred.

Recommended action

  • Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check to see if the error code has disappeared.
  • Remove switchboxes and connect the printer directly to the computer via USB or Parallel cables.
  • If the error code reappears, upgrade the printer's firmware. Click here for information on how to upgrade the printer's firmware.
  • If the latest firmware was successfully loaded and the error persists, uninstall and reinstall the software RIP.

81:01 error code

Explanation

There has been a paper-axis shutdown - usually a paper jam caused by a blockage of the paper-axis system.

Recommended action

  • If this error code was caused by a paper jam, unplug the power cable from the printer and clear the blockage. Plug in the power cable again and check to see if the error code has disappeared. Click here for information on how to clear a paper jam.
  • If the error code appeared but was not caused by a paper jam, please call HP for technical support to troubleshoot the problem.

81:12 error code

Explanation

Media Advance error.

Recommended action

This error usually appears during the paper-advance calibration - Retry the paper-advance calibration.

83:10 error code

Explanation

A sheet-feeding failure has occurred.

Recommended action

Please call HP for technical support to troubleshoot the problem.

85:10 error code

Explanation

A paper-axis encoder error has occurred.

Recommended action

Please call HP for technical support to troubleshoot the problem.

86:01 error code

There has been a scan-axis shutdown - usually a paper jam caused by a blockage of the scan-axis system.

Recommended action

  1. Turn the printer off.
  2. Open the main top cover, and check for any possible obstruction that may be preventing the carriage to move freely.
  3. Remove obstruction (if found), and attempt to verify printer functionality.
  4. If the problem persists, call HP for technical support to troubleshoot the problem.

86:11 error code

Explanation

Scan-axis shutdown during initialization. This error typically occurs when the printer detects an incorrect length.

Recommended action

If the Carriage stopped on the right-hand side of the Printer:
  • Check that the foam packing that secures the Carriage during shipping has been removed.
  • Make sure that the carriage is properly latched.
If the Carriage stopped in the middle of the print zone, please call HP for technical support to troubleshoot the problem.

95:00 error code

Explanation

There has been a printhead alignment failure - the printhead alignment was cancelled.

Recommended action

95:02 error code

Explanation

There has been a printhead alignment failure - the printhead alignment was cancelled.

Recommended action

  • Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and try the printhead alignment again.
  • If the error code appears again, check the printhead alignment print.
  • If the printhead alignment was printed correctly without any print defects, then check that the media is moving freely (backwards and forwards) while the printer is scanning it.
  • If the printhead alignment was printed incorrectly with some print defects, replace the faulty printhead in which the color defects were noticeable. Click here to see how to install a printhead.

95:04 error code

Explanation

There has been a firmware error during printhead alignment.

Recommended action

Warning codes

Warnings will not be displayed on the front panel. They will appear on the Information page, allowing continued operation of the printer without the need of immediate intervention. To print an Information Page, hold the POWER button down while pressing and releasing the CONTINUE button four times.

270:00 warning code

Explanation

Black Printhead Error.

Recommended action

271:00 warning code

Explanation

Cyan Printhead Error.

Recommended action

272:00 warning code

Explanation

Magenta Printhead Error.

Recommended action

273:00 warning code

Explanation

Yellow Printhead Error.

Recommended action

274:00 warning code

Explanation

Light Cyan Printhead Error.

Recommended action

275:00 warning code

Explanation

Light Magenta Printhead Error.

Recommended action

66:02:1 warning code (applicable to HP Designjet 130/130nr only)

Explanation

Horizontal clipping. May happen when the roll ends in the middle of printing an image. Could also happen when multi-pick occurs and two sheets are loaded together and they do not completely overlap.

Recommended action

Make sure the image size is within the selected WIDTH of the sheet.

66:02:2 warning code (applicable to HP Designjet 130/130nr only)

Explanation

Vertical clipping. May happen when the roll ends in the middle of printing an image. Could also happen when multi-pick occurs and two sheets are loaded together and they do not completely overlap.

Recommended action

Make sure the image size is within the selected LENGTH of the sheet.

83:01:1 warning code (applicable to HP Designjet 130/130nr only)

Explanation

The paper is rejected from the Bypass due to skew.

Recommended action

When manually loading paper from the front of the printer, make sure that it is loaded straight.

83:01:3 warning code (applicable to HP Designjet 130/130nr only)

Explanation

The paper is rejected from the roll due to skew.

Recommended action

When loading paper from the roll, make sure that it is loaded straight.

94:02:1 warning code

Explanation

User selected Coated Paper and Best mode, but the Color Calibration profile was obsolete or missing for Coated Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Coated Paper and the selected print quality setting.

94:02:2 warning code (applicable to HP Designjet 120/120nr only)

Explanation

User selected Glossy Paper and Best mode, but the Color Calibration profile was obsolete or missing for Glossy Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Glossy Paper and the selected print quality setting.

94:02:3 warning code

Explanation

User selected Photo Paper and Best mode, but the Color Calibration profile was obsolete or missing for Photo Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Photo Paper and the selected print quality setting.

94:02:4 warning code

Explanation

User selected Heavy-Weight Coated Paper and Best mode, but the Color Calibration profile was obsolete or missing for Heavy-Weight Coated Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Heavy- Weight Coated Paper and the selected print quality setting.

94:02:5 warning code

Explanation

User selected Proofing Semi-Gloss Paper and Best mode, but the Color Calibration profile was obsolete or missing for Proofing Semi-Gloss Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Proofing Semi-Gloss Paper and the selected print quality setting.

94:02:6 warning code (applicable to HP Designjet 130/130nr only)

Explanation

User selected Photo Matte Paper and Best mode, but the Color Calibration profile was obsolete or missing for Photo Matte Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Photo Matte Paper and the selected print quality setting.

94:02:7 warning code (applicable to HP Designjet 130/130nr only)

Explanation

User selected Photo Satin Paper and Best mode, but the Color Calibration profile was obsolete or missing for Photo Satin Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Photo Satin Paper and the selected print quality setting.

94:02:8 warning code

Explanation

User selected Coated Paper and Max dpi, but the Color Calibration profile was obsolete or missing for Coated Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Coated Paper and the selected print quality setting.

94:02:9 warning code (applicable to HP Designjet 120/120nr only)

Explanation

User selected Glossy Paper and High Resolution mode, but the Color Calibration profile was obsolete or missing for Glossy Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Glossy Paper and the selected print quality setting.

941:02:1 warning code

Explanation

User selected Photo Paper and Max dpi/High Resolution mode, but the Color Calibration profile was obsolete or missing for Photo Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Photo Paper and the selected print quality setting.

941:02:2 warning code

Explanation

User selected Heavy-Weight Coated Paper and Max dpi/High Resolution mode, but the Color Calibration profile was obsolete or missing for Heavy- Weight Coated Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Heavy- Weight Coated Paper and the selected print quality setting.

941:02:3 warning code

Explanation

User selected Proofing Semi-Gloss Paper and Max dpi/High Resolution mode, but the Color Calibration profile was obsolete or missing for Proofing Semi-Gloss Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Proofing Semi-Gloss Paper and the selected print quality setting.

941:02:4 warning code (applicable to HP Designjet 130/130nr only)

Explanation

User selected Photo Matte Paper and Max dpi mode, but the Color Calibration profile was obsolete or missing for Photo Matte Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Photo Matte Paper and the selected print quality setting.

941:02:5 warning code (applicable to HP Designjet 130/130nr only)

Explanation

User selected Photo Satin Paper and Max dpi mode, but the Color Calibration profile was obsolete or missing for Photo Satin Paper and the selected print quality setting.

Recommended action

Using the System Maintenance Tool, perform Color Calibration for Photo Satin Paper and the selected print quality setting.

Upgrading the firmware

  1. Download the HP Designjet System Maintenance Tool from the Web.
    Download the latest firmware from the HP Software and Drivers page.
  2. Install the tool.
  3. Select the Help/Maintenance menu option in the software RIP.
  4. Select Upgrade firmware. The HP Designjet System Maintenance Tool checks the firmware version of the printer and downloads the necessary upgrade. (The firmware version is not checked when using Windows NT.)

Clearing a paper jam

  1. Try pressing the CONTINUE button (upper-right button) on the printer's front panel. If this does not solve the problem, continue with the remaining steps.
  2. Turn off the printer.
  3. Remove all media from the trays. Pull out any media that is visibly stuck.
  4. If the rear path through is installed, remove it by pressing the buttons on each side and pulling it out.
      Figure : Rear path through
    1. Rear path through buttons
  5. If a duplexer is installed, remove it by pressing the buttons on each side and pulling it out.
      Figure : Duplexer
    1. Duplexer button
  6. Removing the rear path trough or the duplexer gives access to the inside of the printer from the rear. Pull out any media that may be stuck inside the duplexer or that is accessible from the rear.
  7. Replace the rear path trough or the duplexer and make sure it fits securely.
  8. Remove the back panel by pressing the two catches inwards.
  9. Pull out any media that may be stuck inside.
  10. Replace the back panel and make sure it fits securely.
  11. Close the rear access door.
  12. If the printer still reports jammed media, lift the top cover and pull out any media that may be stuck.
      caution:
    When lifting the cover, be careful not to damage or disturb any of the tubes or other internal parts of the printer.
  13. Turn the printer back on.

Cleaning the printheads

  1. Select the Help button from the driver software.
  2. Start the Maintenance application.
  3. Select the Recover Printheads option. (This is the cleaning process.)

Installing printheads

  1. Press the POWER button to turn on the printer.
  2. Open the ink cartridge door at the front, right side of the printer. Continue lifting the ink cartridge door until the printheads are accessible.
  3. When the printhead door is opened, the carriage assembly will briefly move left, then back right.
      warning:
    Do not attempt to access the printheads until the carriage assembly has come to a complete stop, flush against the right side of the printer.
  4. Access the printheads by lifting the latch from the rear. Pull the latch forward and down to release the latch hook. Then, lift up and push the latch toward the back of the printer.
  5. Remove the printhead from the packaging. Remove the protective tape from the printhead.
  6. Insert the printhead into its own color-coded socket. Firmly press the printhead into its slot.
  7. Repeat Steps 5 and 6 for each of the six printheads that may need to be installed or replaced.
  8. Close the printhead latch. Ensure that the hook on the printhead latch catches the carriage lock.
  9. Close the printhead door, and then close the ink cartridge door.

Cleaning the electrical contacts

Tools needed:
  • Lint-free cloth.
  • Distilled water (if available but not necessary).
      caution:
    Avoid dry cotton swabs or dry fiber-like towels. Loose lint or fibers may scratch the delicate materials, thereby causing damage to the printheads.
  1. Prepare lint-free cloth dampened with warm distilled water (if available). Be sure to rotate the lint-free cloth between the thumb and forefinger to pack the cotton and remove excess water. Never drip water into the printer.
      caution:
    Avoid using alcohol or other cleaning solvents. Chemicals may cause damage to the printheads. Do not wipe or clean the actual nozzle area of the printheads. Wiping or rubbing this area may cause damage to the printhead.
  2. Remove all of the printheads from their slots.
  3. Gently wipe the electrical contacts inside the cartridge’s carriage slots in an up-and-down motion, until all of the ink is removed.
  4. Clean the electrical contacts on the back of each of the four printheads as well.
      caution:
    Wait until all the cleaned parts are dry.
  5. Reinsert the printheads.

Contact HP

Go to the Contact HP page for further assistance.

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