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HP Designjet 5000 Series Printers - Warranty Statement

Duration of warranty
HP Product
Duration of Limited Warranty
Printer and related HP hardware
1 year (from the date of purchase by the customer)
Software
90 days (from the date of purchase by the customer)
Printhead and cleaner
Until the “end of warranty” date printed on the product is reached, or 700 cc of HP ink have been cycled through the printhead, whichever occurs first
Ink cartridge
Until the genuine HP ink is depleted as indicated by the printer, or the “end of warranty” date printed on the product is reached, whichever occurs first
Extent of warranty
  1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above. Customer is responsible for maintaining proof of date of purchase.
  2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted and error free.
  3. HP’s limited warranty covers only those defects which arise as a result of appropriate use of the product and does not apply to any:
    1. Improper or inadequate maintenance or modification;
    2. Software, interfacing, media, parts, or supplies not provided by HP; or
    3. Operation outside the product’s specifications.
      Routine printer maintenance operations, such as cleaning and preventive maintenance services (including parts contained in the preventive maintenance kit and HP service engineer visits), are not covered by HP’s limited warranty, but in some countries may be covered under a separate contract.
  4. For HP printer products, the use of a refilled or non-original HP consumable product (ink, printhead, or ink cartridge) does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.
  5. If HP receives, during the applicable warranty period, notice of a defect in any software, media, or consumable product which is covered by HP’s warranty, HP shall deliver another product to the customer to replace the defective one. If HP receives, during the applicable warranty period, notice of a defect in any hardware product which is covered by HP’s warranty, HP shall either repair or replace the defective product, at HP’s option.
  6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product.
  7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.
  8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the product being replaced.
  9. HP products may contain remanufactured parts or components equivalent to new in performance or may have been subject to incidental use.
  10. HP’s limited warranty is valid in any country where the covered HP product is distributed by HP except for the Middle East, Africa, Argentina, Brazil, Mexico, Venezuela, and France’s “Departements D’Outre Mer”; for those excepted areas, the warranty is valid only in the country of purchase. Contracts for additional warranty services, such as on-site service, may be available for any authorized HP service facility where the listed HP product is distributed by HP or an authorized importer.
Limitations of warranty
  1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PRODUCT.
Limitations of liability
  1. To the extent allowed by local law, the remedies provided within this Warranty Statement are the customer’s sole and exclusive remedies.
  2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Local law
  1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the Unites States, from province to province in Canada, and from country to country elsewhere in the world.
  2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada) may:
    1. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer (e.g. the United Kingdom);
    2. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
    3. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or not allow limitations on the duration of implied warranties.
  3. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO SUCH CUSTOMERS.
      note:
    Three sources of information are readily available to help you find an HP Support Services telephone number:
    2. The User’s Guide that came with your HP product.
    3. An authorized HP Dealer or Retailer: Click here to go to HP's online Service and Support Locator.

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