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  • Oplysning
    Information vedrørende seneste sikkerhedshuller

     

    HP er opmærksom på de seneste sikkerhedhuller refereret til som “speculative execution side-channel attacks” som har effekt på mange moderne processorer (Intel, AMD og ARM) og styresystemer. HP vil løbende give informationsopdateringer på denne support side, som snart vil være tilgængelig. 

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HP LaserJet, HP PageWide Enterprise - Troubleshoot Google Cloud printing

This document applies to HP printers that are Google Cloud Print-ready. For a list of Google Cloud Print-ready printers, go to Printers that support Google Cloud Print.
Google Cloud Print is a mobile printing solution available to Gmail account users that allows you to print over the web from anywhere, including your phone or tablet, to any printer. Using the Chrome browser, users can print from Android, Chrome, iOS, OS X, Windows, and Linux devices to a Google Cloud Print-ready printer on the same local network (Local Destination) or to a printer connected to the Google Cloud.
If you can’t find the printer during or after registering the printer with the Google Cloud, or are having trouble printing, use this document as a guide. Follow the steps in the order presented until you can print.
Step one: Check compatibility
  bemærk:
The Google Cloud Print experience varies depending on the device type and operating system.
  1. Make sure that you have a Google Cloud Print-compatible mobile device with a supported operating system:
    • Android 4.3 and newer
    • Chrome OS (Chromebook only)
    • iOS 7.0 and newer
    • OS X 10.7 and newer
    • Windows 8.1/8/7/Vista/XP
    • Linux
  2. Make sure that you have the Chrome browser installed, or make sure that you have the correct Google Cloud Print app or plug-in from the Google Play Store (smartphones and tablets). For instructions, go to Setup Google Cloud Print.
  3. Make sure that you have a Google Cloud Print-capable printer. For a list of supported printers, go to Printers that support Google Cloud Print.
If the issue persists, see the next step.
Step two: Check connections
  1. Make sure that the printer is turned on and in a Ready state. If the printer is on, turn it off and then on again to see whether that resolves the issue.
  2. Make sure the printer is properly configured on a network. Go to Configure IP network settings for either HP Enterprise or HP LaserJet Pro printers.
  3. For initial setup and printer registration, use the Chrome browser to discover the device via a local network connection.
      bemærk:
    For setup purposes, use a Chromebook, laptop, or notebook to register the printer for use with a smartphone or tablet.
  4. Make sure that there are no error messages on the printer control panel. If so, resolve the error first.
If the issue persists, see the next step.
Step three: Make sure the printer is registered with the Google Cloud
To print to via a cloud connection, you must first register the printer with the Google Cloud.
  bemærk:
To print to a nearby printer on the same network as an Android or iOS device, you do not need to register the printer with the Google Cloud. For iOS (7.0+) use AirPrint, or for Android 4.4, go to Google Play > Android apps and download either the HP Print Service Plug-in or the HP Mopria Print Service plug-in, and then turn-on the plug-in. For Android 4.3, download another mobile printing solution such as the HP ePrint App.
  1. Make sure the printer is online and in a Ready state.
  2. For setup purposes, make sure that the Chromebook, laptop, or notebook is connected to the same local network as the printer.
  3. Make sure the printer is registered with the Google Cloud. For instructions, go to Setup Google Cloud Print.
If the issue persists, or you are unable to register the printer, see the next step.
Step four: Check proxy settings
  1. If the printer is not found, you are unable to register the printer, enable proxy settings for the printer in the Embedded Web Server (EWS).
    For instructions, go to Setup Google Cloud Print.
  2. Try again to print. For instructions, go to Use Google Cloud Print.
If the issue persists, see the next step.
Step five: Update firmware for the printer and the router
If the printer, Google Cloud Printer or printer with the identifier is not listed after performing the steps above, update the firmware for the printer and/or the router.
  1. Make sure that the printer has the latest firmware version installed. For detailed instructions, go to one the following documents for either an HP LaserJet Pro or an HP Enterprise printer:
    If the issue persists, continue to step 2.
  2. Make sure that your router can forward mDNS packets and has the latest firmware from the manufacturer. Contact the manufacturer for more information.
      bemærk:
    Google Cloud Print uses mDNS to automatically discover the printer when a smartphone or tablet is connected to a supported HP printer on the same network.
For information on how to print, go to Use Google Cloud Print.
Troubleshoot by symptoms
Printer registration failed or did not complete
Make sure the printer is connected to the internet. If you registered the printer using the Chrome browser or the EWS method and no pages printed after clicking Print Claim Sheet, check the proxy settings (see Step four above). If the issue persists, see section Are firewall settings blocking the printer?.
My HP printer is not listed
Make sure the printer and Chromebook or PC are on the same local network. Follow Step one through Step four above in the order presented. If the issue persists, see section Are firewall settings blocking the printer?.
My HP printer is listed but I can’t select it or it is not working with my Android device
Make sure the Cloud Print Plug-in is turned ON in settings.
  1. Open Settings, tap More networks, and tap Printing.
  2. Tap the Google Cloud Print option that you want to use and select ON.
‘Print’ option not listed in the app
Some apps do not support the print feature. If Print does not display as an option, you cannot print from that particular app using Google Cloud Print.
My HP printer is not compatible with Google Cloud Print
If you have a network-capable HP Printer with a wireless connection, you can use the HP Print Service Plugin for KitKat devices running Android 4.4+, and Samsung Galaxy Note 3, Galaxy S4, and HP Slate tablets running Android 4.1 – 4.3.
Some older printers can add mobile printing capability by using Google Cloud Print (1.0). For more information, go to Setup an HP printer to Cloud Print using the HP Cloud.
For other mobile devices or printers, try another HP mobile printing solution. For more information, go to www.hp.com/go/LaserJetmobileprinting.
My printer is connected via a USB cable
The printer must be configured to print on a network. Some printers can add mobile printing capability using an accessory such as the HP 1200w NFC/Wireless Mobile Print Accessory. For more information, go to HP 1200w NFC/Wireless Mobile Print Accessory - Supported printers.
I can’t share the printer or the Share button is not working
A Google Cloud printer can only be shared with emails that are associated with a Gmail account or a Google hosted domain. Email addresses that are not associated with a Gmail account or a Google hosted domain will not work. To setup non-Gmail email accounts to be used with a Google Cloud Printer, contact the system administrator for your company, or your internet service provider (ISP), to setup a Google hosted domain.
I don’t have a Gmail account
You need a Gmail account to use Google Cloud Print. If you don’t want a Gmail account, you can use another solution such as the HP ePrint App.
I have a Google Cloud Print- capable printer but I don’t know how to print
Download either the Google Cloud Print app or Cloud Print plug-in for smartphones and tablets (Android 4.4 and newer) or the HP Print Service plug-in for (Slate devices running Android 4.1 – 4.3) from the Google Play Store. For more information on how to print, go to Use Google Cloud Print.
I can’t print on the local network using Google Cloud Print
Chromebooks, laptops, and notebooks can print on a local network using the Chrome browser. Smartphone and tablet users with compatible operating systems can print on a local network using a compatible app or plug-in, or using built-in print capability included with the smartphone or tablet:
  • Android 4.1–4.3 HP Slate: ?
  • Android 4.3: HP ePrint App
  • Android 4.4+: HP Print Service Plug-in
  • iOS 7.0+: AirPrint
I have an Android device that is earlier than Android 4.4
Google Cloud Print can only be used with Android version 4.4 or newer and cannot be used with earlier Android versions except HP Slate devices running Android 4.1 – 4.3 which can use the HP Print Service Plug-in.
Printer is listed multiple times
Depending on the number of print apps or plug-ins you have installed, you might see the Printer listed multiple times with multiple identifiers (network connection), Google Cloud Printer (cloud connection), or HP Print Service Plug-in instances listed for the same physical printer.
Too many Print services or plug-ins are listed
Depending on the number of print apps or plug-ins you have installed, you might see the Printer listed with the identifier (network connection), Google Cloud Printer (cloud connection), or HP Print Service Plug-in instances listed for the same physical printer. If multiple instances are listed, you can turn off those that are not in use (optional).
  1. Open Settings, tap More networks, and tap Printing.
  2. Tap the Google Cloud Print option that you want to use and select ON.
  3. For all other plug-ins that you do not plan to use, tap the app, plug-in, or Print Service and select OFF.
HP Printer is not found after turning OFF HP Print Service
Make sure your printer is Google Cloud Print capable by checking the list of Printers that support Google Cloud Print.
  • If the printer model is Google Cloud Print-capable, make sure the Cloud Print solution is ON. Open Settings > More networks > Printing.
  • If the printer is not Google Cloud Print-capable, turn ON the HP Print Service. Open Settings > More networks > Printing.
How can I configure my HP Printer to print wirelessly with Google Cloud Print?
Make sure the printer is properly configured on a wireless network.
  • For an HP LaserJet Pro model, enable Wireless Configuration from the control panel.
  • For an HP Enterprise model, make sure the wireless print server is connected and configured.
For detailed instructions, see the Installation guide that came with the printer, print server, or wireless accessory.
The Add Printer link in the Google Cloud Print Notifications email is not working
A Google Cloud printer can only be shared with emails that associated with a Gmail account or a Google hosted domain. Email addresses that are not associated with a Google account or a Google hosted domain will not work. To setup non Gmail accounts to be used with a Google Cloud Printer, contact the system administrator for your company or your internet service provider (ISP) to setup a Google hosted domain.
Garbage characters or print job fails
Disable PDF printing in the printer’s Embedded Web Server. If this option is not available, the printer is not registered.
  1. Open a web browser such as internet explorer, type the IP address, press Enter, and then click Continue to this website....
  2. Click the Networking tab.
  3. select Setup from the left pane (under Google Cloud Print), and then under the Troubleshooting section, select the Disable PDF Printing check box, and then click Apply.
Are firewall settings blocking the printer?
If you still can’t find the printer, then firewall settings might be interfering. To workaround the firewall without turning it off, check these firewall settings:
  1. Open the firewall application.
  2. Make sure the following ports are enabled:
    • Bonjour
    • DNS
    • XMPP
    • HTTPS
    • HTTP
  3. Make sure the following protocols are setup for each port:
    • Bonjour — Local & Remote (UDP)
    • DNS — Remote (TCP & UDP)
    • XMPP — Remote (TCP)
    • HTTPS — Remote (TCP)
    • HTTP — Local (TCP)
      bemærk:
    Local indicates that the port is configured on the printer and connected to the local network. Remote indicates that the port is not on the printer but rather configured to connect out to this port (TCP), or configured to send UDP to this port (unicast and/or multicast).
For more information, go to support.google.com/cloudprint/support.

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