HP Kundensupport - Wissensdatenbank

hp-contact-secondary-navigation-portlet

Aktionen
Ladevorgang läuft...

hp-share-print-widget-portlet

Aktionen
Ladevorgang läuft...

hp-concentra-wrapper-portlet

Aktionen
Ladevorgang läuft...

HP Photosmart B8550, 8553, and 8558 Printers - Color Image Prints in Black and White

Issue

An image originally in color prints in black and white.

Solution

Step one: Check the Print in grayscale setting

  1. On the File menu in the software program being printed from, click Print.
  2. Click the button that opens the Properties dialog box.
    Hinweis:
    Depending on the software program, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
  3. Click the Color tab.
  4. Make sure that the Print in Grayscale button is not selected. If it is selected, click Print in color.
  5. Click OK. If this does not resolve the issue, continue to the next steps.

Step two: Make sure that you are using genuine HP cartridges

Refilled or remanufactured cartridges often produce inferior results. HP does not support any print problems that result from the use of non-HP cartridges. Check to see if the cartridge is a counterfeit at Why buy HP - fraud information (in English) on the HP Web site.
If the cartridge is not a genuine HP cartridge, consider replacing it with a genuine HP cartridge. HP designs inks and papers to work together for the best print quality possible.
Hinweis:
HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.

Step three: Check ink levels and replace low or empty cartridges

Check the ink levels and replace any low or empty cartridges.
Hinweis:
The ink levels in non-HP, refilled, or remanufactured cartridges cannot be accurately read by the product.

Check ink levels from the product control panel

  1. Press the Setup button (), use the down arrow button () to highlight Tools, and then press OK.
  2. Press the down arrow button () to highlight Display Ink Gauge and press OK. A gauge showing the estimated ink levels of all installed cartridges appears on the control panel display.
If the ink level in any of the cartridges is low or out, replace the cartridge. If the cartridges are not low, go to "Step four: Print an extended self test page" now.

Replace the cartridge

If the ink level in any of the cartridges is low or out, replace the cartridge.
  1. Press the power button () to turn on the product.
  2. Open the cartridge access door by lifting it until it snaps into place.
    Abbildung : Open the cartridge access door
    Open the cartridge access door
    The carriage moves to the center of the product.
  3. Press the tab on the front of the cartridge to release it and remove it from the slot.
    Abbildung : Remove the cartridge
    Remove the cartridge
    • If replacing the black cartridge, push the tab of the cartridge on the far right.
    • If replacing one of the other cartridges, such as photo black, magenta, cyan, or yellow, push the tab on the appropriate cartridge to remove it.
  4. Remove the new cartridge from its packaging by pulling the orange pull-tab straight back to remove the plastic wrap from the cartridge.
    Abbildung : Remove the plastic wrap
    Remove the plastic wrap
  5. Twist the orange cap to snap it off.
    Hinweis:
    A forceful twist might be necessary to remove the orange cap.
    Abbildung : Remove the orange cap
    Remove the orange cap
  6. Using the colored shaped icons for help, slide the cartridge into the empty slot until it clicks into place and is seated firmly in the slot.
    Abbildung : Insert the new cartridge
    Insert the new cartridge
      Vorsicht:
    Do not lift the latch handle on the carriage to install the cartridges. Doing so can result in incorrectly seated cartridges and printing issues. The latch must remain down in order to install the cartridges correctly.
      Abbildung : Latch on carriage in down position
      Carriage latch in the down position
    1. Latch in the down position
    Make sure that the cartridge is inserted into the slot that has the same shape icon and color as the cartridge.
    Hinweis:
    Repeat steps 3 through 6 for each cartridge to be replaced.
  7. Close the cartridge access door.
    Abbildung : Close the cartridge access door
    Close the cartridge access door

Step four: Print an extended self test page

  1. Make sure that letter, A4, or legal size, unused, plain, white paper is loaded into the main input tray.
  2. On the product control panel, press and hold the Cancel () button, and then press the up arrow ().
  3. Press the Print Photos button () twice, and then press the red eye removal button () once.
  4. Press the right arrow () to highlight Special Reports, and then press OK.
  5. Press the right arrow () to highlight Extended Self Test, and then press OK.
    Abbildung : Extended self test report
    Extended self test report
  6. Look at the color blocks on the extended self-test page.
    • If all of the color blocks are present and have a uniform color, the product is functioning correctly. However, if the printing problem still occurs, it is being caused by something other than the product. Check the software settings, the image file, and the media. Do not clean the printheads or replace cartridges if all the color blocks are present and solidly printed.
    • If any of the blocks are not uniformly colored, or not the expected color, a problem exists with that cartridge or the printhead. Use the following steps to make sure that the cartridges are vented and latched, to align the printer, and to clean the printhead.

Step five: Make sure that the cartridges are correctly vented

  1. Open the cartridge access door by lifting it until it snaps into place.
    Abbildung : Open the cartridge access door
    Open the cartridge access door
    The carriage moves to the center of the product.
  2. Press the tab on the front of the each cartridge to release it and remove it from the slot.
    Abbildung : Remove the cartridge
    Remove the cartridge
  3. Examine the vent area, which is located above the HP logo on top of the cartridge.
    Abbildung : Vent area
    Vent area on the cartridge
  4. If any of the cartridges still have the orange tabs attached, remove the tab.
    Abbildung : Remove the orange tab
    Remove the orange tab
  5. Make sure that the vent on each cartridge is clear. If the vent is clogged, clean it with a pin.
    Abbildung : Properly vented
    Properly vented cartridge
    Abbildung : Clogged vent
    Clogged vent on the cartridge
  6. Using the colored shaped icons for help, replace each cartridge into the appropriate empty slot until it clicks into place and is seated firmly in the slot.
    Abbildung : Replace the cartridge
    Replace the cartridge

Step six: Make sure that the cartridges are latched

  1. Make sure that the product is turned on.
  2. Open the cartridge door by lifting it until it snaps into place.
    Abbildung : Open the cartridge access door
    Open the cartridge access door
    The carriage moves to the center of the product.
  3. Make sure that the cartridges are installed in the correct slots.
    Abbildung : Check the cartridge slots
    The cartridge slots
    Match the shape of the icon and color of the cartridge with the slot that has the same shaped icon and color.
  4. Run a finger along the top of the cartridges to locate any cartridges that are not snapped completely down.
  5. Press down on any cartridges that are sticking up. They should snap down into place firmly.
  6. Close the cartridge door.
    Abbildung : Close the cartridge access door
    Close the cartridge access door

Step seven: Align the printer

Print another extended self test page. If the one of the color blocks is still not printing as expected, try aligning the printhead.
  1. Press the setup button (), use the down arrow button () to highlight Tools, and then press OK.
  2. Use the down arrow button () to highlight Align Printhead and then press OK. The alignment process begins.
  3. Press any button on the product control panel to return to the Tools menu.

Step eight: Clean the printhead

Use one of these methods to run the automatic utility to clean the printhead.

Method one: Run the automatic utility from the control panel

  1. Press the setup button (), use the down arrow button () to highlight Tools, and then press OK.
  2. Use the down arrow button () to highlight Clean Printhead and then press OK. The printhead cleaning begins.
  3. Press any button on the product control panel to return to the Tools menu.

Method two: Run the automatic utility from HP Solution Center

  1. Load letter, A4, or legal size, unused, plain, white paper into the main input tray.
  2. Depending on the operating system installed on the computer, use one of these instructions to open HP Solution Center.
    • Windows Vista: On the taskbar, click the Windows icon (), click All Programs, click HP, and then click HP Solution Center.
    • Windows XP: Click Start, click All Programs, click HP, and then click HP Solution Center.
  3. Click Settings and then click Printer Toolbox. The Printer Toolbox window appears.
  4. Click the Device Services tab, then click Clean the printhead. Follow the on-screen instructions to run the utility.
  5. When the quality of the printout is satisfactory, click Done.

Step nine: Replace the cartridge

If the print quality is still not as expected, the cartridges might be faulty or damaged. Replace the cartridge associated with the incorrect color blocks on the extended self-test page.

Step ten: Contact HP

If the print quality is still poor after replacing the cartridge, contact HP. The printhead might need to be replaced.


Land/Region: Flag Deutschland

hp-detect-load-my-device-portlet

Aktionen
Ladevorgang läuft...