HP Kundensupport - Wissensdatenbank


Ladevorgang läuft...


Ladevorgang läuft...
  • Informationen
    Suchen Sie Hilfe zu Windows 11?

    Finden Sie Infos und Tips zu Kompatibilität, Upgrade und Fehlerbehebungen von HP und Microsoft. Windows 11 Support Center


    Audio- oder Soundprobleme? Probieren Sie unseren automatisierten HP Audio Check aus!

  • Feedback


Ladevorgang läuft...

HP Printers - Install and Use the HP Smart App (Android, Apple iOS, iPadOS)

This document is for HP printers and Android, Apple iOS, and iPadOS smartphones and tablets.
Use HP Smart for mobile devices to print, copy, scan, troubleshoot printer issues, and set up a printer on a wireless network.
An HP account might be required to use some HP Smart features. If you do not have an account, you can create one during the software installation process.
This document is for the HP Smart app on Android, iOS, and iPadOS mobile devices. If you are using a Windows 10 computer or a Mac, go to Install and Use the HP Smart App (Windows 10) or Install and Use the HP Smart App (Mac).

Step 1: View an overview video

Step 2: Install the HP Smart app and set up the printer

Install the HP Smart app on a mobile device running Android OS 7.0 (Nougat) or later, Apple iOS 12.0 or later, or iPadOS.
  1. Go to 123.hp.com from a browser on your phone or tablet and install the HP Smart app.
  2. Make sure your mobile device is connected to your wireless network, with Bluetooth enabled, and then open the HP Smart app.
    Privacy and data collection statements display.
  3. Click one of the following options, depending on your requirement:
    • Set Up a New Printer: Set up a new printer or connect to a printer that has already been set up.
    • Sign in: Create an HP account or sign in to your HP account to use HP Smart features. If prompted for account verification, follow the on-screen steps to find the verification code.
    • Skip for now: Go to the Home screen of the HP Smart app.
  4. Allow Bluetooth and location permissions, if prompted.
    For more information about how the HP Smart app uses Bluetooth and location, go to Why does the HP Smart app need Bluetooth and location permission in Frequently asked questions (FAQs) section of this document.
  5. On the home screen:
    • If your printer displays, continue to the next step.
    • If your printer displays with Set Up, tap the printer, follow the on-screen instructions to finish setting up your printer, and then continue to the next step.
    • If your printer does not display, tap Add Printer to select a printer from the list of found printers or set up a new one, and then follow the on-screen instructions.
If you experience issues during printer setup, see What if my printer is not found during setup? in the Frequently asked questions (FAQs) section of this document.
Restrictions in Android 7.0 (Nougat) and later might prevent Wi-Fi printer setup using the HP Smart app for Android. If the wireless printer setup is not successful, go to 123.hp.com from a Windows or Mac computer or an iOS or iPadOS device to set up the wireless connection using the guided HP installation. You can also connect the printer with the wireless setup wizard on the control panel or use Wi-Fi Protected Setup (WPS). Once connected to Wi-Fi, HP Smart can discover the printer to enable printing. Go to Printer Setup Fails with HP Smart App (Android) for detailed steps.

Step 3: Print, scan, and copy

Use HP Smart to copy, scan, and print in a variety of ways. You might need to sign in to your HP account to use some HP Smart features.

Step 4: Manage printer preferences, messages, and supplies

From the printer settings page, you can manage printer settings, view messages, and order supplies.
Settings locations vary by mobile device.
  • View and Manage Printer: Tap your printer icon to open the printer settings page. You can view printer status, manage remote printing if it is available, change printer preference, print printer reports, view network information, and more.
    Printer information, reports, and tools vary by printer.
  • View messages: Tap the Notification icon (Android) or the printer icon (iOS, iPadOS) to view error messages. To view print activity, Mobile Fax, Smart Tasks activity, and find special offers, tap the Notification icon .
  • Order supplies: Tap the Supplies tile to order supplies and manage your HP Instant Ink account.

Step 5: Learn about additional features

Explore additional features of the HP Smart app.
  • Print Anywhere: Use your mobile device to send print jobs over the internet when you are away from your printer. You can give access to your printer remotely, this option is available on select HP printers. Go to Print Anywhere with the HP Smart App for more information.
  • Smart Tasks: Create shortcuts for printing, emailing, or saving files from the HP Smart app. Go to Using Smart Tasks for more information.
  • Mobile Fax: Send faxes from your mobile device to a fax machine or fax-capable printer. Go to Sending Faxes with the HP Smart app for more information.
  • Printables: Access free printable content for children, such as learning worksheets, coloring pages, puzzles, and reading material.
  • Help & Support: Learn about HP Smart, printer and connection information, how to print, scan and share, links to additional help and support, and get fast and free assistance from our Virtual Agent. Virtual Agent languages supported are English, Spanish, German, Dutch, French, Japanese, Simplified Chinese, and Portuguese.
  • Account: Access your HP Account home page where you can manage HP Account, add your printers, and manage HP benefits.

Frequently asked questions (FAQs)

Review these frequently asked questions about the HP Smart app.

Land/Region: Flag Deutschland


Ladevorgang läuft...