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Ink System - HP DesignJet T200/T600 Printer Series

Handling ink cartridges and printhead

About the ink cartridges

Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper.

To purchase additional cartridges,

CAUTION:

Observe precautions when handling ink cartridges because they are ESD-sensitive devices. Avoid touching pins, leads and circuitry.

Note:

Dynamic security enabled printer. Only intended to be used with cartridges using an HP original chip. Cartridges using a non-HP chip may not work, and those that work today may not work in the future. More at: http://www.hp.com/go/learnaboutsupplies.

Storage of anonymous usage information

Each ink cartridge contains a memory chip that assists in the operation of the printer.

The memory chip stores a limited set of anonymous information about the usage of the printer, which can include the following: the date when the cartridge was first installed, the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, the frequency of printing, the printing modes used, any printing errors that may have occurred, and the product model. This information helps HP to design future products to meet our customers' printing needs.

The data collected by the memory chip does not include information that could be used to identify a customer or user of the cartridge or printer.

HP collects a sample of the memory chips from ink cartridges returned to HP's free return and recycling program (HP Planet Partners: http://www.hp.com/recycle). The sampled memory chips are read and studied in order to improve future HP products.

HP partners who assist in recycling ink cartridges may also have access to the data. Any third party possessing the cartridge may be able to access the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer.

If you are concerned about providing this anonymous information, you can turn off the memory chip's ability to collect printer usage information. To do so, access the front panel and tap , then Preferences > Automatically send printer data, or access the Embedded Web Server, and click Settings > Preferences > Data Collection settings. This does not prevent the cartridge from working normally in other respects. However, if you change your mind later, you can restore the factory defaults to resume collecting printer usage information.

Check ink cartridge status

Information about the evolution of the ink cartridges.

To view the ink levels of your ink cartridges, swipe down the dashboard and tap on the front panel. For more information, tap the specific cartridge.

You can also get this information from the HP Utility (Windows only):

In the EWS go to Home > Estimated Cartridges Levels or Tools > Supply Status ; In the HP DesignJet Utility, go to the Supplies tab to see each cartridge's status.

For an explanation of the ink cartridge status messages, see Ink cartridge status messages .

Replace an ink cartridge

There are two occasions when you need to replace an ink cartridge.

The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can use up the remaining ink in the first cartridge at a more convenient time).
The ink cartridge is empty or faulty, and you must replace it to continue printing.

CAUTION:

Do not try to remove an ink cartridge while printing.

CAUTION:

Remove an ink cartridge only if you are ready to insert another one.

Note:

When a cartridge runs out of ink, the current job is cancelled.

Make sure the printer is turned on.
If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving.
Open the window.
Press the ink cartridge to unlock it.
Remove the ink cartridge.
Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has the same colored letter as the cartridge you are installing.
Close the window.

Safe mode

Under certain conditions, including printer operation outside of environmental specifications, and when a used, refilled, or counterfeit ink cartridge has been detected, the printer will operate in safe mode.

HP is unable to warrant the performance of the printing system when operated outside of environmental specifications or when a used, refilled, or counterfeit ink cartridge is installed. Safe mode is designed to protect the printer and the printheads from damage due to unexpected conditions, and is in operation when the icon is displayed on the printer’s front panel and by the Embedded Web Server and HP Utility.

For optimal performance, use original HP ink cartridges. HP DesignJet printing systems, including original HP inks and printheads, are designed and engineered together to provide uncompromising print quality, consistency, performance, durability, and value—with every print.

Note:

This printer is not designed to use continuous ink systems. To resume printing, remove the continuous ink system and install genuine HP (or compatible) cartridges.

Note:

This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges prior to depletion might cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible) to continue printing.

Note:

Printheads

About the printhead

The printhead, which is supplied installed in the printer, is connected to the ink cartridges and jets ink onto the paper.

CAUTION:

Observe precautions when handling the printhead, because it is an ESD-sensitive device. Avoid touching pins, leads, and circuitry.

For information on replacing printheads, see Replace the printhead.

Replace the printhead

When the printhead is out of ink or has an issue that cannot be fixed, you must replace it. After replacement, the printer will automatically perform a printhead alignment on the loaded paper.

Tip:

If you would like to perform the printhead alignment on a different paper (perhaps from the multi-sheet tray), you could change the paper before starting this procedure. Plain white paper is recommended. A4 and letter paper should not be loaded in landscape orientation.

Make sure the printer is turned on.
If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving.
From the front panel, tap , then Printer Maintenance > Replace printhead.
From the front panel, tap Continue to proceed.
Open the main door.
Press each ink cartridge to unlock it.
Remove all the inks cartridges, then tap Next.
Open the printhead latch.
Remove the printhead, keeping it vertical to avoid getting ink on the connections.
Insert the new printhead.
When finished, close the latch and tap Next.
Insert the ink cartridges. Make sure that you insert each ink cartridge into the slot that has the same colored label as the cartridge you are installing.

Important:
If the printhead is new, install new ink cartridges. New ink cartridges are required for successful printhead replacement.
Close the main door.
The front panel recommends a printhead alignment.

Clean the printhead

If your print is streaked or has incorrect or missing colors, the printhead may need to be cleaned.

There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should initiate the next phase of cleaning only if the print quality is poor.

If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead.

Note:

Cleaning uses ink, so clean the printhead only when necessary.

Note:

Failing to turn off the printer correctly can cause print-quality problems.

Clean the printhead from the front panel

When your print quality seems poor, and you are next to the printer, this is a simple method to address the issue.

Make sure there is paper in the input tray or a roll loaded.
Go to the front panel and tap , then Printer Maintenance > Clean the Printhead.

Clean the printhead from the Embedded Web Server

You can clean the printhead remotely using an ordinary Web browser running on any computer.

Make sure there is paper in the input tray or a roll loaded.
In the Tools tab on the Embedded Web Server, then tap Tools > Utilities > Print Quality Toolbox > Clean Printhead, and follow the instructions on the screen.

Clean the printhead from the HP Utility (Windows only)

You can manage this and clean the printhead from a computer with a USB, TCP/IP, or Wi-Fi connection.

Make sure there is paper in the input tray or a roll loaded.
In the Support tab of the HP Utility, click Printhead Cleaning, and follow the instructions on the screen.

Align the printhead

Precise printhead alignment is essential for accurate colors, smooth color transitions, and sharp edges in graphical elements.

Your printer has an automatic printhead alignment process which runs whenever a printhead has been accessed or replaced. You may need to align the printhead after a paper jam or if you are experiencing print-quality problems.

Important:

Load A4 and letter in portrait. Do not load them in landscape.

Load the paper you wish to use, see Paper handling. You can use a roll or a cut sheet; plain white paper is recommended.

CAUTION:
Do not use transparent or semi-transparent paper to align the printhead.
Ensure that the window is closed, as a strong light source near the printer during printhead realignment can affect alignment.
From the front panel, tap , then Printer Maintenance > Align the Printhead.

Note:
Printhead alignment can also be started from the Embedded Web Server (Tools > Utilities > Print Quality Toolbox > Optimize and Improve > Align Printhead), or from the HP Utility (Windows: Support > Printhead Alignment; Mac OS X: Information and Print Quality > Align).
If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern.
The process takes about five minutes. Wait until the front-panel display shows the process complete before using the printer.

If the printer cannot complete the printhead alignment successfully, you may be asked to clean the printhead and try again.

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