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Soporte al cliente de HP: base de conocimientos

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Información

¿Necesita ayuda con Windows 11?
Vea información sobre compatibilidad, actualización y soluciones para problemas conocidos de HP y Microsoft. Centro de soporte de Windows 11

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¿Problemas de audio o sonido? ¡Pruebe nuestro automatizado HP Audio check!

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HP Products - My operating system is not listed on HP Software and Driver Downloads

If the operating system (OS) version that is installed on your computer is not listed on the software download site for your HP product, HP does not offer any software or drivers for your product for that operating system. Alternative solutions might be available for your HP printer or computer.

Be sure that you have installed the newest OS version that is supported for your HP product, and that you have installed all available updates. Keeping your OS updated helps prevent issues.

If your HP product is an HP printer, you might find a driver at 123.hp.com.

CAUTION:

Use caution when dealing with third-party websites offering HP driver downloads or diagnostic tools. Some sites look professional, but might charge fees, steal personal information, or worse.

Only install PC BIOS updates from HP. Installing BIOS updates from other sites can result in loss of data or functionality.

Windows

Check for updates and drivers through Windows or HP computer hardware partners.

Run Windows Update

Update your Windows 11 or Windows 10 computer using Windows Update.

In Windows, search for and open Check for updates.
If there are any available updates, they begin automatically.
Note:
To download and install optional updates, use the following instructions for your operating system:
- In Windows 11, select Advanced options > Optional updates, select the updates that you want to install, and then click Download & install.
- In Windows 10, select View all optional updates, select the updates that you want to install, and then click Download and install.
After the updates install, restart your computer when prompted.

Update specific drivers in Device Manager

If a specific hardware component (such as the touchpad, video display, or keyboard) is not working correctly, or is missing functionality, update the component driver in Device Manager.

In Windows, search for and open Device Manager.
In the list of devices, expand the device that you want to update.
Right-click the device, and then click Update driver.
Click Search automatically for drivers, and then follow the on-screen instructions.
Restart your computer to complete the installation.

Add a printer or Bluetooth device with Windows drivers (Windows 11)

Use Windows settings to automatically find and install a driver when you add a device such as a printer, scanner, or headset.

In Windows, search for and open Bluetooth & devices.
Either stay on the page that is displayed or click Printers & scanners, depending on the device that you want to set up.
Turn on the device that you are setting up, and then prepare for the connection.
- Bluetooth devices: Enable pairing mode based on the manufacturer instructions.
- USB and network printers, scanners, and other peripherals: Connect the USB cable to the device and the computer, or connect the device to the same local network that the computer is connected to.
Click Add device.
Click the device name, and then follow the on-screen instructions to complete the setup.

Add a printer or Bluetooth device with Windows drivers (Windows 10)

Use Windows settings to automatically find and install a driver when you add a device such as a printer, scanner, or headset.

In Windows, search for and open Bluetooth and other devices.
Click Bluetooth & other devices or Printers & scanners, depending on the device that you want to set up.
Turn on the device that you are setting up, and then prepare for the connection.
- Bluetooth devices: Enable pairing mode based on the manufacturer instructions.
- USB and network printers, scanners, and other peripherals: Connect the USB cable to the device and the computer, or connect the device to the same local network that the computer is connected to.
Click Add Bluetooth or other device or Add a printer or scanner.
Click the device name, and then follow the on-screen instructions to complete the setup.

Get updates from the maker of the software or hardware

Learn how to get updates from the maker of the software or hardware.

If you cannot find an update from HP, try the product manufacturer's website.

CAUTION:

Only install BIOS updates from HP. Do not install BIOS updates from the system board manufacturer's website. Doing so can prevent the computer from accepting an HP System Recovery.

Product manufacturers provide technologies used on many HP and Compaq computers. Many hardware component manufacturers have their own website with driver downloads.

Note:

Find information about your computer hardware from the product specifications for your computer model. Go to the HP Customer Support website, type the computer model number followed by Product Specifications in the Search box, and then press enter. Click the link to the Product Specifications for your computer.

For example, type 34-a172cn product specifications.

Note:

If you do not know your computer model name or product number, see .

In the specifications document, find the component or software you want to update or troubleshoot, and then note the manufacturer or developer name, component number, or version number.

AMD and ATI utilities and drivers (processor utilities, AMD Live!): AMD.com (in English). Find downloads in the support section.
Creative (sound cards): Creative Worldwide Support (in English).
Intel hardware and software (chipsets, Intel RAID, Viiv): Intel Download Center (in English).
Microsoft (Windows, Microsoft software, and many hardware drivers): Microsoft Download Center (in English).
NVIDIA hardware (chipsets and video): NVIDIA Driver Downloads (in English).
Realtek (sound hardware and codecs): Realtek Downloads (in English).
SanDisk (disk drives): SanDisk Global Customer Care (in English)
SiS (chipsets and onboard devices): SIS Download Center (in English).
VIA (chipsets): VIA Driver Downloads (in English).

Apple (macOS, iOS, iPadOS) (HP printers only)

Install HP Smart, use Apple AirPrint, or install basic drivers to set up and use your printer.

HP Smart app (macOS, iOS, iPadOS)

The HP Smart app is compatible with most HP printers and the latest operating systems from Apple.

From your device, search for and install HP Smart from the app store. If the app is unavailable, it is not supported by your operating system version.

Note:

If HP Smart is not available for your Mac or mobile device, go to Apple Support - About AirPrint (in English) for information about setting up the printer with Apple AirPrint.

Apple AirPrint (macOS, iOS, iPadOS)

AirPrint is a built-in printing solution for Mac, iPhone, and iPad. You can print from most apps that have a print feature.

Go to Apple Support - About AirPrint (in English) for more information.

Apple Support driver downloads (macOS)

Download the driver from the Apple support website to use your printer with a Mac.

Make sure that the printer is connected to the Mac with a USB cable or to the same local network that the Mac is connected to.
Download the driver for the operating system installed on the Mac.
- HP Printer Drivers v3.1 for OS X (in English): Supports OS X Mountain Lion and OS X Lion
- HP 5.1.1 Printer Software Update (in English): Supports macOS 10.14, not compatible with macOS 12 and newer
Double-click the .dmg download file, and then double-click HewlettPackardPrinterDrivers.pkg to complete the installation.
Add the printer to the print queue to complete the setup.

Basic driver (macOS)

Install a generic driver when adding the printer to the Mac print queue.

Make sure that the printer is connected to the Mac with a USB cable or to the same local network that the Mac is connected to.
Click the Spotlight icon to search for and open Printers & Scanners.
Click Add Printer, Scanner, or Fax or click the Add button (+) to open the Add Printer window.
Select your printer from the Default tab, or enter the printer IP address on the IP tab.
From the Use dropdown menu, select Generic PostScript Printer or, if the postscript driver is not listed, select Generic PCL Printer.
Click Add to complete the setup.

Chromebook (Chrome OS)

Chrome OS performs automatic updates when connected to the internet, and includes a built-in printing solution that does not require an HP driver download.

When an Update Available notification is displayed on the computer, click Restart to Update to download and install updates.

To set up your printer, make sure that it can be discovered by the computer, and then add it through the Chrome OS settings.

Connect the printer USB cable to the Chromebook. For wireless printing, place the printer close to the Chromebook and within range of the Wi-Fi router, and then connect the printer to the network.
From the Chrome OS settings, click Advanced.
Under Printing, click Printers, and then click Add printer.

Android (HP printers only)

To set up and use your printer with an Android smartphone or tablet, use HP Smart.

Go to 123.hp.com to install the HP Smart app.

Linux

A Linux device that is connected to the Internet updates the device software automatically. To review and download software manually, see the following public websites.

HP Linux Imaging and Printing (in English) is the primary software download for HP Printing solutions in Linux.
Linux Kernel Archives (in English) contains software and drivers for HP computers running Linux.

Drivers for HP products that are not supported for a specific OS

Sometimes, people who participate in the HP Support Forum recommend alternative drivers or workarounds that provide basic functions for HP products that are not supported for a specific OS. You can search existing forum threads for available options, or you can create a new thread if one concerning your product does not yet exist.

Go to HP Support Forum.