HP 客户支持 - 知识库




  • 信息
    了解如何升级到 Windows 11

    Windows 11 升级指南


    修复并解决 HP计算机或打印机的Windows 10更新问题。单击此处




    注意个人防护,勤洗手,多通风,少聚集。 同时我们推荐您关注“惠普服务”公众号获取 更多便捷服务。

  • 反馈



HP PCs - No Drives Can Be Found During Windows 10 Installation (Intel 11th Generation processors)

This document applies to HP computers with 11th Generation Intel processors.
New computer models with Tiger Lake (TGL) memory configurations do not have supported storage drivers in the Windows 10 media created by Windows 10 Media Creation Tool. If you are installing Windows 10 from USB at boot (not from Windows), this issue halts the installation at the step of choosing a Windows installation hard drive.
Use the steps in this document to create installation media, locate and install the missing storage drivers, and complete the Windows 10 installation.

Creating the Windows 10 installation media

Download the Media Creation Tool, and then create the installation media.
You can run the Media Creation Tool and create the Windows 10 installation media on any computer.
  1. Go to the Microsoft Get Windows 10 website (in English).
  2. Click Download tool now.
  3. When a download window displays, click Open, Save, or Run to download the tool to your computer.
  4. Double-click the MediaCreationTool.exe file in the browser downloads bar or in the Downloads folder on the computer to launch the installation.
  5. Accept the license terms.
  6. Select Create installation media (USB flash drive, DVD, or ISO file) for another PC, and then click Next.
    Create installation media selection
  7. Select the language, edition, and architecture (64-bit or 32-bit) for the Windows 10 installation, and then click Next.
    Selecting language, edition and architecture
  8. Insert a blank USB drive (HP recommends 16 GB or larger), select USB flash drive, and then click Next.
    Selecting USB flash drive
  9. Select the USB flash drive, and then click Next.
    Selecting the drive to use for creating installation media
  10. After the Media Creation Tool finishes creating the installation USB drive, click Finish.
Proceed to the next step to install Windows 10 on your computer using the installation media.

Extracting the Intel Rapid Storage Technology drivers to the USB drive

Download IRST drivers from the HP Software and Drivers web page and extract them to your USB drive.
  1. Go to the Software and Drivers page for your model:
    1. Type the serial number, product number, or product name to go to the software and drivers page for your computer model.
  2. Under Driver-Storage, download the Intel RST driver (RAID) driver to your desktop. Do not install the downloaded file.
  3. Right-click on the downloaded file, select Extract to, and then select the USB drive you used to create the Windows 10 installation media.
    The computer copies the files, including in the driver package, to the USB drive.

Installing Windows 10 from the USB drive

Load the missing storage driver, and then install Windows 10.
  1. Select the language and keyboard layout, and then click Next.
    Selecting language, time zone, and keyboard layout
  2. Click Install now.
  3. If requested, enter your Windows product key, and then click Next. If Windows was previously activated, skip this step.
  4. Select the edition of the operating system to install, and then click Next.
    Selecting the operating system
  5. Select I accept the license terms, and then click Next.
  6. Select Custom: Install Windows only (advanced).
  7. Click Load driver.
    Windows setup window with load driver selected
  8. Click Browse to navigate to the location of the driver.
    Browsing to the driver
  9. Navigate to the softpaq folder where the IRST driver was downloaded and expand it.
    Navigating to the softpaq folder
  10. Click the F6 folder, and then click OK.
    Selecting the F6 folder
  11. Select either driver option in the list and then click Next.
    Selecting a driver to install
    The drive is displayed.
    Windows setup with a list of drives
  12. Click Format to format the drive, and then click Next to start the Windows installation.
    Formatting the drive






国家/地区: Flag 中国