hp-support-head-portlet

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HP 客户支持 - 知识库

hp-contact-secondary-navigation-portlet

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hp-share-print-widget-portlet

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  • 信息
    Windows 11

    要寻找常见问题与解答,请前往此处

    信息

    修复并解决 HP计算机或打印机的Windows 10更新问题。单击此处

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    音频或声音问题?试试我们的自动HP音频检测!

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    中国惠普提醒您:

    注意个人防护,勤洗手,多通风,少聚集。 同时我们推荐您关注“惠普服务”公众号获取 更多便捷服务。

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hp-concentra-wrapper-portlet

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HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS)

This document is for HP printers, macOS Catalina, and macOS Mojave.
Your printer might experience a temporary disruption after the credentials on some older versions of Mac drivers were unintentionally revoked. HP has worked with Apple to restore these drivers, but some printers might still be affected.
The symptoms of the disruptions can include the following messages:
  • "HPxyz.framework" will damage your computer
  • Software for "%@" failed to run. (-9927)
  • Can't open "/private/var/spool/cups/tmp/..."
If your printer is still unable to print, follow the instructions below to remove and reinstall the HP printer software.
  1. Double-click the HP Uninstaller icon.
    HP Uninstaller .zip file icon
  2. Double-click the HP Uninstaller app.
    HP Uninstaller app icon
  3. If a confirmation message opens, click Open.
    Clicking Open in a confirmation message
  4. Follow the in-app instructions to uninstall all the HP software from your system.
  5. If you are prompted for credentials to continue, type the User Name and Password, and then click OK.
    Typing the user name and password and then clicking OK
  6. Once the Uninstaller removes the software, close the HP Uninstaller app.
  7. Type your printer model, and then click Submit.
  8. Under Driver or Driver-Product Installation Software, download the latest software for your printer.
    注意:
    This might be HP Easy Start, HP Smart, or Mac Printer Driver version 5.1. System administrators and those unable to use HP Easy Start can use HP Easy Admin to download the software pkg files directly for use in managed or remote deployment environments.
  9. Once the download completes, open the software and follow the prompts to complete installation.
  10. For Mac Printer Driver version 5.1, open System Preferences, and then open Printers & Scanners to re-add your printer.

hp-feedback-input-portlet

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hp-feedback-banner-portlet

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hp-country-locator-portlet

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国家/地区: Flag 中国

hp-detect-load-my-device-portlet

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