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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c06442459

版本: 1

HP ENVY 笔记本电脑和 HP Spectre 可转换电脑 - 打开摄像头时出现错误 0xA00F4244< NoCamerasAreAttached>

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 09-Sep-2019

最近更新 : 09-Sep-2019

DESCRIPTION
尝试启用摄像头会导致显示以下错误消息:
无法找到摄像头
请检查以确保摄像头已连接并安装正确,摄像头没有被防病毒软件拦截,以及摄像头驱动程序为最新版本。
如果需要,下面是错误代码:
0xA00F4244<NoCamerasAreAttached>
如果摄像头隐私开关已移至“关闭”位置(默认情况下为开启),则会出现此问题。
图 1. 摄像头隐私开关处于“关闭”位置

范围
本文档中的信息适用于以下计算机:
计算机:
  • HP ENVY 13-aq0000 笔记本电脑
  • HP ENVY 13-aq0000 笔记本电脑
  • HP ENVY 13-aq1000 笔记本电脑
  • HP ENVY 13-ar0000 x360 可转换电脑
  • HP ENVY 13m-ar0000 x360 可转换电脑
  • HP ENVY 15m-dr0000 x360 可转换电脑系列
  • HP ENVY 15-dr0000 x360 可转换电脑系列
  • HP ENVY 15-dr1000 x360 可转换电脑系列
  • HP ENVY 15m-dr1000 x360 可转换电脑系列
  • HP ENVY 15-ds0000 x360 可转换电脑
  • HP ENVY 15m-ds0000 x360 可转换电脑
  • HP ENVY 17-ce0000 笔记本电脑
  • HP ENVY 17-ce1000 笔记本电脑
  • HP ENVY 17m-ce0000 笔记本电脑
  • HP ENVY 17m-ce1000 笔记本电脑
  • HP Spectre 13-ap0000 x360 可转换电脑
  • HP Spectre 15-df0000 x360 变形本
  • HP Spectre 15-df1000 x360 变形本
解决方案
将摄像头隐私开关切换到“开启”位置:朝计算机后部滑动开关。
图 2. 位于“开启”位置的摄像头隐私开关

Hardware platforms affected : HP ENVY 13-aq0000 Laptop PC series, HP ENVY 13-aq1000 Laptop PC series, HP ENVY 13-ar0000 x360 Convertible PC, HP ENVY 13m-ar0000 x360 Convertible PC, HP ENVY 15-dr0000 x360 Convertible PC, HP ENVY 15-dr1000 x360 Convertible PC series, HP ENVY 15-ds0000 x360 Convertible PC, HP ENVY 15m-dr0000 x360 Convertible PC, HP ENVY 15m-dr1000 x360 Convertible PC series, HP ENVY 15m-ds0000 x360 Convertible PC, HP ENVY 17-ce0000 Laptop PC series, HP ENVY 17-ce1000 Laptop PC series, HP ENVY 17m-ce0000 Laptop PC series, HP ENVY 17m-ce1000 Laptop PC series, HP Spectre 13-ap0000 x360 Convertible PC, HP Spectre 15-df0000 x360 Convertible PC, HP Spectre 15-df1000 x360 Convertible PC series

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA06368868

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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