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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c06262190

版本: 1

HP 14 筆記型電腦 - 相機在正常使用時可能停止回應

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 12-Mar-2019

最近更新 : 12-Mar-2019

DESCRIPTION
相機在正常使用時可能停止回應。出現下列問題:
  • 在錄製視訊後,視訊預覽停止回應(當機)。
  • Skype 視訊通話停止回應(當機)。
  • 連接和中斷電腦與網際網路的連線造成相機停止回應(當機)。
  • 相機應用程式關閉時,LED 持續亮燈,且無法重新開啟相機應用程式。
這些問題是 AMD 顯示卡驅動程式框架緩衝區大小所導致。框架緩衝區已滿時相機不會回應。

范围
本文件的資訊適用於下列項目:
軟體/驅動程式:
  • AMD 高畫質顯示卡驅動程式,版本 18.40.20.04
電腦:
  • HP 14-cm0000 膝上型電腦系列
  • HP 14-cm0000 膝上型電腦系列 CTO
  • HP 14-dk0000 膝上型電腦系列
  • HP 14s-dk0000 膝上型電腦系列
  • HP 14s-dm0000 膝上型電腦系列
  • HP 14s-dp0000 膝上型電腦系列
  • HP 14g-cx0000 膝上型電腦系列
  • HP 14g-cx0000 膝上型電腦系列 CTO
  • HP 14q-cy0000 膝上型電腦系列
  • HP 14q-cy0000 膝上型電腦系列 CTO
  • HP 14z-cm000 膝上型電腦系列 CTO
  • HP 14z-dk0000 膝上型電腦系列
作業系統:
  • Microsoft Windows 10 RS5(版本 1809)
解决方案
若要解決此問題,請下載並安裝下列 SoftPaq 來更新顯示卡驅動程式。
SoftPaq 描述
版本資訊
下載 SoftPaq
AMD 高畫質顯示卡驅動程式 (Windows 10 v1809)
版本:25.20.14020.5003
修訂版:C
注意:
您也可以從 Windows Update 或 HP Support Assistant 下載驅動程式。

Hardware platforms affected : HP 14-cm0000 Laptop PC, HP 14-dk0000 Laptop PC, HP 14g-cx0000 Laptop PC, HP 14q-cy0000 Laptop PC, HP 14s-dk0000 Laptop PC, HP 14s-dm0000 Laptop PC, HP 14s-dp0000 Laptop PC, HP Notebook - 14-cm0000 CTO, HP Notebook - 14-cm0000au, HP Notebook - 14-cm0000ax, HP Notebook - 14-cm0000ne, HP Notebook - 14-cm0000nf, HP Notebook - 14-cm0000no, HP Notebook - 14-cm0000ur, HP Notebook - 14-cm0001au, HP Notebook - 14-cm0001ax, HP Notebook - 14-cm0001la, HP Notebook - 14-cm0001ne, HP Notebook - 14-cm0001nf, HP Notebook - 14-cm0001ur, HP Notebook - 14-cm0002au, HP Notebook - 14-cm0002ax, HP Notebook - 14-cm0002la, HP Notebook - 14-cm0002na, HP Notebook - 14-cm0002nb, HP Notebook - 14-cm0002nf, HP Notebook - 14-cm0002no, HP Notebook - 14-cm0002ur, HP Notebook - 14-cm0003au, HP Notebook - 14-cm0003ax, HP Notebook - 14-cm0003la, HP Notebook - 14-cm0003no, HP Notebook - 14-cm0003sa, HP Notebook - 14-cm0003ur, HP Notebook - 14-cm0004au, HP Notebook - 14-cm0004ax, HP Notebook - 14-cm0004la, HP Notebook - 14-cm0004nb, HP Notebook - 14-cm0004nf, HP Notebook - 14-cm0004no, HP Notebook - 14-cm0004ur, HP Notebook - 14-cm0005au, HP Notebook - 14-cm0005ax, HP Notebook - 14-cm0005la, HP Notebook - 14-cm0005nb, HP Notebook - 14-cm0005nf, HP Notebook - 14-cm0005no, HP Notebook - 14-cm0005ur, HP Notebook - 14-cm0006au, HP Notebook - 14-cm0006ax, HP Notebook - 14-cm0006la, HP Notebook - 14-cm0006no, HP Notebook - 14-cm0006ur, HP Notebook - 14-cm0007au, HP Notebook - 14-cm0007ax, HP Notebook - 14-cm0007la, HP Notebook - 14-cm0007nf, HP Notebook - 14-cm0007ur, HP Notebook - 14-cm0008au, HP Notebook - 14-cm0008ax, HP Notebook - 14-cm0008la, HP Notebook - 14-cm0008nf, HP Notebook - 14-cm0008no, HP Notebook - 14-cm0008ur, HP Notebook - 14-cm0009au, HP Notebook - 14-cm0009ax, HP Notebook - 14-cm0009ur, HP Notebook - 14-cm0010au, HP Notebook - 14-cm0010ax, HP Notebook - 14-cm0010la, HP Notebook - 14-cm0010nc, HP Notebook - 14-cm0010nf, HP Notebook - 14-cm0010no, HP Notebook - 14-cm0010nr, HP Notebook - 14-cm0010ur, HP Notebook - 14-cm0011au, HP Notebook - 14-cm0011ax, HP Notebook - 14-cm0011la, HP Notebook - 14-cm0011na, HP Notebook - 14-cm0011nf, HP Notebook - 14-cm0011no, HP Notebook - 14-cm0011ur, HP Notebook - 14-cm0012au, HP Notebook - 14-cm0012ax, HP Notebook - 14-cm0012la, HP Notebook - 14-cm0012nc, HP Notebook - 14-cm0012nf, HP Notebook - 14-cm0012no, HP Notebook - 14-cm0012nr, HP Notebook - 14-cm0012ur, HP Notebook - 14-cm0013au, HP Notebook - 14-cm0013ax, HP Notebook - 14-cm0013na, HP Notebook - 14-cm0013nb, HP Notebook - 14-cm0013ur, HP Notebook - 14-cm0014au, HP Notebook - 14-cm0014ax, HP Notebook - 14-cm0014la, HP Notebook - 14-cm0014no, HP Notebook - 14-cm0014ur, HP Notebook - 14-cm0015au, HP Notebook - 14-cm0015ax, HP Notebook - 14-cm0015la, HP Notebook - 14-cm0015ur, HP Notebook - 14-cm0016au, HP Notebook - 14-cm0016la, HP Notebook - 14-cm0016no, HP Notebook - 14-cm0016ur, HP Notebook - 14-cm0017au, HP Notebook - 14-cm0017la, HP Notebook - 14-cm0017no, HP Notebook - 14-cm0017ur, HP Notebook - 14-cm0018au, HP Notebook - 14-cm0018la, HP Notebook - 14-cm0018nb, HP Notebook - 14-cm0018no, HP Notebook - 14-cm0019au, HP Notebook - 14-cm0019no, HP Notebook - 14-cm0020au, HP Notebook - 14-cm0020la, HP Notebook - 14-cm0020no, HP Notebook - 14-cm0021au, HP Notebook - 14-cm0021no, HP Notebook - 14-cm0022au, HP Notebook - 14-cm0022nb, HP Notebook - 14-cm0023au, HP Notebook - 14-cm0023nf, HP Notebook - 14-cm0024au, HP Notebook - 14-cm0024no, HP Notebook - 14-cm0025au, HP Notebook - 14-cm0026au, HP Notebook - 14-cm0026la, HP Notebook - 14-cm0027au, HP Notebook - 14-cm0027la, HP Notebook - 14-cm0028au, HP Notebook - 14-cm0028la, HP Notebook - 14-cm0029au, HP Notebook - 14-cm0029na, HP Notebook - 14-cm0029sa, HP Notebook - 14-cm0030au, HP Notebook - 14-cm0030la, HP Notebook - 14-cm0030na, HP Notebook - 14-cm0030sa, HP Notebook - 14-cm0031au, HP Notebook - 14-cm0032au, HP Notebook - 14-cm0032la, HP Notebook - 14-cm0033au, HP Notebook - 14-cm0034au, HP Notebook - 14-cm0035au, HP Notebook - 14-cm0036au, HP Notebook - 14-cm0037au, HP Notebook - 14-cm0038au, HP Notebook - 14-cm0038la, HP Notebook - 14-cm0039au, HP Notebook - 14-cm0039la, HP Notebook - 14-cm0040au, HP Notebook - 14-cm0040la, HP Notebook - 14-cm0041au, HP Notebook - 14-cm0042au, HP Notebook - 14-cm0043au, HP Notebook - 14-cm0044au, HP Notebook - 14-cm0045au, HP Notebook - 14-cm0045nr, HP Notebook - 14-cm0046au, HP Notebook - 14-cm0047au, HP Notebook - 14-cm0048au, HP Notebook - 14-cm0048nb, HP Notebook - 14-cm0049au, HP Notebook - 14-cm0050au, HP Notebook - 14-cm0051au, HP Notebook - 14-cm0052au, HP Notebook - 14-cm0052nb, HP Notebook - 14-cm0053au, HP Notebook - 14-cm0054au, HP Notebook - 14-cm0054la, HP Notebook - 14-cm0055au, HP Notebook - 14-cm0056au, HP Notebook - 14-cm0056la, HP Notebook - 14-cm0057au, HP Notebook - 14-cm0058au, HP Notebook - 14-cm0059au, HP Notebook - 14-cm0060au, HP Notebook - 14-cm0061au, HP Notebook - 14-cm0062au, HP Notebook - 14-cm0062st, HP Notebook - 14-cm0063au, HP Notebook - 14-cm0064au, HP Notebook - 14-cm0065au, HP Notebook - 14-cm0066au, HP Notebook - 14-cm0066nb, HP Notebook - 14-cm0067au, HP Notebook - 14-cm0068au, HP Notebook - 14-cm0069au, HP Notebook - 14-cm0070au, HP Notebook - 14-cm0071au, HP Notebook - 14-cm0071ur, HP Notebook - 14-cm0072au, HP Notebook - 14-cm0072ur, HP Notebook - 14-cm0073au, HP Notebook - 14-cm0073ur, HP Notebook - 14-cm0074au, HP Notebook - 14-cm0074ur, HP Notebook - 14-cm0075au, HP Notebook - 14-cm0075nr, HP Notebook - 14-cm0075ur, HP Notebook - 14-cm0076au, HP Notebook - 14-cm0076ur, HP Notebook - 14-cm0077au, HP Notebook - 14-cm0078au, HP Notebook - 14-cm0079au, HP Notebook - 14-cm0080au, HP Notebook - 14-cm0081au, HP Notebook - 14-cm0082au, HP Notebook - 14-cm0083au, HP Notebook - 14-cm0084au, HP Notebook - 14-cm0085au, HP Notebook - 14-cm0086au, HP Notebook - 14-cm0087au, HP Notebook - 14-cm0088au, HP Notebook - 14-cm0089au, HP Notebook - 14-cm0090au, HP Notebook - 14-cm0091au, HP Notebook - 14-cm0092au, HP Notebook - 14-cm0093au, HP Notebook - 14-cm0094au, HP Notebook - 14-cm0095au, HP Notebook - 14-cm0096au, HP Notebook - 14-cm0097au, HP Notebook - 14-cm0098au, HP Notebook - 14-cm0099au, HP Notebook - 14-cm0100au, HP Notebook - 14-cm0101au, HP Notebook - 14-cm0102au, HP Notebook - 14-cm0103au, HP Notebook - 14-cm0104au, HP Notebook - 14-cm0105au, HP Notebook - 14-cm0106au, HP Notebook - 14-cm0107au, HP Notebook - 14-cm0108au, HP Notebook - 14-cm0109au, HP Notebook - 14-cm0110au, HP Notebook - 14-cm0111au, HP Notebook - 14-cm0200ng, HP Notebook - 14-cm0202ng, HP Notebook - 14-cm0301ng, HP Notebook - 14-cm0302ng, HP Notebook - 14-cm0303ng, HP Notebook - 14-cm0304ng, HP Notebook - 14-cm0503na, HP Notebook - 14-cm0503sa, HP Notebook - 14-cm0597na, HP Notebook - 14-cm0597sa, HP Notebook - 14-cm0598na, HP Notebook - 14-cm0598sa, HP Notebook - 14-cm0599na, HP Notebook - 14-cm0599sa, HP Notebook - 14-cm0610ng, HP Notebook - 14-cm0799no, HP Notebook - 14-cm0812no, HP Notebook - 14-cm0822no, HP Notebook - 14-cm0903ng, HP Notebook - 14-cm0970nd, HP Notebook - 14-cm0979na, HP Notebook - 14-cm0981na, HP Notebook - 14-cm0983na, HP Notebook - 14-cm0986na, HP Notebook - 14-cm0986sa, HP Notebook - 14-cm0990na, HP Notebook - 14-cm0990sa, HP Notebook - 14-cm0999na, HP Notebook - 14-cm1023la, HP Notebook - 14-cm1024la, HP Notebook - 14-cm1025la, HP Notebook - 14-dk0000nv, HP Notebook - 14-dk0002ng, HP Notebook - 14-dk0004nf, HP Notebook - 14-dk0008ca, HP Notebook - 14-dk0008nf, HP Notebook - 14-dk0008ng, HP Notebook - 14-dk0010nr, HP Notebook - 14-dk0018ca, HP Notebook - 14-dk0022wm, HP Notebook - 14-dk0053od, HP Notebook - 14-dk0075nr, HP Notebook - 14-dk0400ng, HP Notebook - 14-dk0401ng, HP Notebook - 14g-cx0000 CTO, HP Notebook - 14q-cy0000 CTO, HP Notebook - 14q-cy0000au, HP Notebook - 14q-cy0000ax, HP Notebook - 14q-cy0001au, HP Notebook - 14q-cy0001ax, HP Notebook - 14q-cy0002au, HP Notebook - 14s-dk000 CTO, HP Notebook - 14s-dk0000au, HP Notebook - 14s-dk0000ax, HP Notebook - 14s-dk0001au, HP Notebook - 14s-dk0001ax, HP Notebook - 14s-dk0002au, HP Notebook - 14s-dk0002ax, HP Notebook - 14s-dk0003au, HP Notebook - 14s-dk0003ax, HP Notebook - 14s-dk0004au, HP Notebook - 14s-dk0004ax, HP Notebook - 14s-dk0005au, HP Notebook - 14s-dk0006au, HP Notebook - 14s-dk0007au, HP Notebook - 14s-dk0008au, HP Notebook - 14s-dk0009au, HP Notebook - 14s-dk0010au, HP Notebook - 14s-dk0011au, HP Notebook - 14s-dk0012au, HP Notebook - 14s-dk0013au, HP Notebook - 14s-dk0014au, HP Notebook - 14s-dk0015au, HP Notebook - 14s-dk0016au, HP Notebook - 14s-dk0017au, HP Notebook - 14s-dk0018au, HP Notebook - 14s-dm000 CTO, HP Notebook - 14s-dp000 CTO, HP Notebook - 14s-dp0000au, HP Notebook - 14s-dp0001au, HP Notebook - 14s-dp0002au, HP Notebook - 14s-dp0003au, HP Notebook - 14s-dp0004au, HP Notebook - 14s-dp0005au, HP Notebook - 14s-dp0006au, HP Notebook - 14s-dp0007au, HP Notebook - 14z-cm000 CTO, HP Notebook - 14z-cm100 CTO, HP Notebook - 14z-dk000 CTO

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA06258011

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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