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支持通讯- CUSTOMER ADVISORY

文件 ID: c06262182

版本: 1

HP ENVY 13 笔记本电脑、13 和 15 x360 变形本 - 在将 BIOS 升级到 F.31 或 F.32 之后，可用内存将减少。

注意： 本文提供的信息（包括产品和软件版本）截止本文发布之前为最新信息。本文如有更改，恕不另行通知。

发布日期 : 12-Mar-2019

最近更新 : 12-Mar-2019

说明
可用的系统内存大约减少了 1 GB。此问题是在将 BIOS 更新到 F.31 或 F.32 之后出现的。

配置：已安装 8.00 GB 内存（未格式化）：
  • 升级 BIOS 之前的可用内存：6.69 GB （已格式化）
  • 升级 BIOS 之后的可用内存：5.96 GB （已格式化）

范围
本文档中的信息适用于以下：
BIOS：
  • BIOS F.31 (SP93068)
  • BIOS F.32 (SP93294)

电脑：
  • HP ENVY 13-ag0000 x360 变形本系列
  • HP ENVY 13-ag0000 x360 变形本系列 CTO
  • HP ENVY 13m-ag0000 x360 变形本系列
  • HP ENVY 13m-ag0000 x360 变形本系列 CTO
  • HP ENVY 13z-ag000 x360 变形本系列 CTO
  • HP ENVY 15-cn000 x360 变形本系列
  • HP ENVY 15m-cn000 x360 变形本系列
操作系统：
  • Microsoft Windows 10 RS5（版本 1809）
  • Microsoft Windows 10 RS4（版本 1803）
解决方案
将 BIOS 更新到版本 F.33 以重新获得 1 GB 内存。下载并安装以下 SoftPaq，以更新 BIOS。
SoftPaq 描述
版本说明
下载 SoftPaq
HP 笔记本电脑系统 BIOS 更新（AMD 处理器）
版本：F.33
修订版：A
SP94990 版本说明
SP94990 文件下载

Hardware platforms affected : HP 285 G3 Microtower PC, HP 285 Pro G3 Microtower PC, HP Desktop Pro A Microtower Business PC, HP ENVY 13-ag0000 x360 Convertible PC, HP ENVY 13m-ag0000 x360 Convertible PC, HP ENVY 15-cp0000 x360 Convertible PC, HP ENVY 15m-cp0000 x360 Convertible PC, HP ENVY x360 - 13-ag0000au, HP ENVY x360 - 13-ag0000nb, HP ENVY x360 - 13-ag0000ne, HP ENVY x360 - 13-ag0000nf, HP ENVY x360 - 13-ag0000nia, HP ENVY x360 - 13-ag0000nk, HP ENVY x360 - 13-ag0000no, HP ENVY x360 - 13-ag0000np, HP ENVY x360 - 13-ag0000nt, HP ENVY x360 - 13-ag0000nv, HP ENVY x360 - 13-ag0000nw, HP ENVY x360 - 13-ag0000nx, HP ENVY x360 - 13-ag0000ur, HP ENVY x360 - 13-ag0001au, HP ENVY x360 - 13-ag0001la, HP ENVY x360 - 13-ag0001na, HP ENVY x360 - 13-ag0001ne, HP ENVY x360 - 13-ag0001nf, HP ENVY x360 - 13-ag0001ng, HP ENVY x360 - 13-ag0001nia, HP ENVY x360 - 13-ag0001nk, HP ENVY x360 - 13-ag0001nn, HP ENVY x360 - 13-ag0001no, HP ENVY x360 - 13-ag0001np, HP ENVY x360 - 13-ag0001ns, HP ENVY x360 - 13-ag0001nt, HP ENVY x360 - 13-ag0001nv, HP ENVY x360 - 13-ag0001nw, HP ENVY x360 - 13-ag0001nx, HP ENVY x360 - 13-ag0001ur, HP ENVY x360 - 13-ag0002au, HP ENVY x360 - 13-ag0002la, HP ENVY x360 - 13-ag0002na, HP ENVY x360 - 13-ag0002nf, HP ENVY x360 - 13-ag0002ng, HP ENVY x360 - 13-ag0002ni, HP ENVY x360 - 13-ag0002nia, HP ENVY x360 - 13-ag0002nn, HP ENVY x360 - 13-ag0002no, HP ENVY x360 - 13-ag0002ns, HP ENVY x360 - 13-ag0002nt, HP ENVY x360 - 13-ag0002nx, HP ENVY x360 - 13-ag0002sa, HP ENVY x360 - 13-ag0002ur, HP ENVY x360 - 13-ag0003au, HP ENVY x360 - 13-ag0003la, HP ENVY x360 - 13-ag0003na, HP ENVY x360 - 13-ag0003nf, HP ENVY x360 - 13-ag0003ng, HP ENVY x360 - 13-ag0003ni, HP ENVY x360 - 13-ag0003nk, HP ENVY x360 - 13-ag0003nn, HP ENVY x360 - 13-ag0003np, HP ENVY x360 - 13-ag0003nx, HP ENVY x360 - 13-ag0003sa, HP ENVY x360 - 13-ag0003ur, HP ENVY x360 - 13-ag0004au, HP ENVY x360 - 13-ag0004la, HP ENVY x360 - 13-ag0004nb, HP ENVY x360 - 13-ag0004nc, HP ENVY x360 - 13-ag0004nf, HP ENVY x360 - 13-ag0004ng, HP ENVY x360 - 13-ag0004ni, HP ENVY x360 - 13-ag0004nn, HP ENVY x360 - 13-ag0004nw, HP ENVY x360 - 13-ag0004nx, HP ENVY x360 - 13-ag0004ur, HP ENVY x360 - 13-ag0005au, HP ENVY x360 - 13-ag0005ng, HP ENVY x360 - 13-ag0005nl, HP ENVY x360 - 13-ag0005nn, HP ENVY x360 - 13-ag0005np, HP ENVY x360 - 13-ag0005nv, HP ENVY x360 - 13-ag0005nw, HP ENVY x360 - 13-ag0005nx, HP ENVY x360 - 13-ag0005ur, HP ENVY x360 - 13-ag0006au, HP ENVY x360 - 13-ag0006nc, HP ENVY x360 - 13-ag0006nf, HP ENVY x360 - 13-ag0006nl, HP ENVY x360 - 13-ag0006nw, HP ENVY x360 - 13-ag0006ur, HP ENVY x360 - 13-ag0007au, HP ENVY x360 - 13-ag0007ca, HP ENVY x360 - 13-ag0007nf, HP ENVY x360 - 13-ag0007ni, HP ENVY x360 - 13-ag0007ur, HP ENVY x360 - 13-ag0008au, HP ENVY x360 - 13-ag0008nf, HP ENVY x360 - 13-ag0009au, HP ENVY x360 - 13-ag0009nb, HP ENVY x360 - 13-ag0009nf, HP ENVY x360 - 13-ag0009ng, HP ENVY x360 - 13-ag0009nl, HP ENVY x360 - 13-ag0010au, HP ENVY x360 - 13-ag0010ca, HP ENVY x360 - 13-ag0010nc, HP ENVY x360 - 13-ag0010nf, HP ENVY x360 - 13-ag0010nl, HP ENVY x360 - 13-ag0010ur, HP ENVY x360 - 13-ag0011au, HP ENVY x360 - 13-ag0011nf, HP ENVY x360 - 13-ag0011nn, HP ENVY x360 - 13-ag0011nv, HP ENVY x360 - 13-ag0011ur, HP ENVY x360 - 13-ag0012au, HP ENVY x360 - 13-ag0012nf, HP ENVY x360 - 13-ag0012ur, HP ENVY x360 - 13-ag0013au, HP ENVY x360 - 13-ag0013nf, HP ENVY x360 - 13-ag0013ur, HP ENVY x360 - 13-ag0014au, HP ENVY x360 - 13-ag0014ur, HP ENVY x360 - 13-ag0015au, HP ENVY x360 - 13-ag0015ur, HP ENVY x360 - 13-ag0016au, HP ENVY x360 - 13-ag0016nb, HP ENVY x360 - 13-ag0016nn, HP ENVY x360 - 13-ag0016ur, HP ENVY x360 - 13-ag0017au, HP ENVY x360 - 13-ag0017nn, HP ENVY x360 - 13-ag0017ur, HP ENVY x360 - 13-ag0018au, HP ENVY x360 - 13-ag0018nn, HP ENVY x360 - 13-ag0018ur, HP ENVY x360 - 13-ag0019au, HP ENVY x360 - 13-ag0019nn, HP ENVY x360 - 13-ag0019ur, HP ENVY x360 - 13-ag0020au, HP ENVY x360 - 13-ag0020nn, HP ENVY x360 - 13-ag0020ur, HP ENVY x360 - 13-ag0021au, HP ENVY x360 - 13-ag0021nn, HP ENVY x360 - 13-ag0021ur, HP ENVY x360 - 13-ag0022au, HP ENVY x360 - 13-ag0022ur, HP ENVY x360 - 13-ag0023au, HP ENVY x360 - 13-ag0023ur, HP ENVY x360 - 13-ag0024au, HP ENVY x360 - 13-ag0024nn, HP ENVY x360 - 13-ag0024ur, HP ENVY x360 - 13-ag0025au, HP ENVY x360 - 13-ag0025ur, HP ENVY x360 - 13-ag0026au, HP ENVY x360 - 13-ag0026ur, HP ENVY x360 - 13-ag0027au, HP ENVY x360 - 13-ag0027ur, HP ENVY x360 - 13-ag0028au, HP ENVY x360 - 13-ag0028ur, HP ENVY x360 - 13-ag0029au, HP ENVY x360 - 13-ag0029ur, HP ENVY x360 - 13-ag0030au, HP ENVY x360 - 13-ag0030ur, HP ENVY x360 - 13-ag0031au, HP ENVY x360 - 13-ag0032au, HP ENVY x360 - 13-ag0033au, HP ENVY x360 - 13-ag0034au, HP ENVY x360 - 13-ag0035au, HP ENVY x360 - 13-ag0036au, HP ENVY x360 - 13-ag0037au, HP ENVY x360 - 13-ag0038au, HP ENVY x360 - 13-ag0039au, HP ENVY x360 - 13-ag0040au, HP ENVY x360 - 13-ag0041au, HP ENVY x360 - 13-ag0042au, HP ENVY x360 - 13-ag0043au, HP ENVY x360 - 13-ag0044au, HP ENVY x360 - 13-ag0045au, HP ENVY x360 - 13-ag0046au, HP ENVY x360 - 13-ag0051la, HP ENVY x360 - 13-ag0052la, HP ENVY x360 - 13-ag0053la, HP ENVY x360 - 13-ag0140nd, HP ENVY x360 - 13-ag0301ng, HP ENVY x360 - 13-ag0302ng, HP ENVY x360 - 13-ag0304ng, HP ENVY x360 - 13-ag0305ng, HP ENVY x360 - 13-ag0500nd, HP ENVY x360 - 13-ag0502na, HP ENVY x360 - 13-ag0502sa, HP ENVY x360 - 13-ag0503na, HP ENVY x360 - 13-ag0560nd, HP ENVY x360 - 13-ag0590nd, HP ENVY x360 - 13-ag0600ng, HP ENVY x360 - 13-ag0600nz0, HP ENVY x360 - 13-ag0601ng, HP ENVY x360 - 13-ag0602nz, HP ENVY x360 - 13-ag0605nz, HP ENVY x360 - 13-ag0700ng, HP ENVY x360 - 13-ag0801no, HP ENVY x360 - 13-ag0804no, HP ENVY x360 - 13-ag0807nz, HP ENVY x360 - 13-ag0808no, HP ENVY x360 - 13-ag0900ng, HP ENVY x360 - 13-ag0998na, HP ENVY x360 - 13-ag0999na, HP ENVY x360 - 13-ag0999nf, HP ENVY x360 - 13m-ag0001dx, HP ENVY x360 - 13m-ag0002dx, HP ENVY x360 - 15-cn0006nia, HP ENVY x360 - 15-cp0000au, HP ENVY x360 - 15-cp0000na, HP ENVY x360 - 15-cp0000no, HP ENVY x360 - 15-cp0000ur, HP ENVY x360 - 15-cp0001au, HP ENVY x360 - 15-cp0001na, HP ENVY x360 - 15-cp0001nf, HP ENVY x360 - 15-cp0001ng, HP ENVY x360 - 15-cp0002au, HP ENVY x360 - 15-cp0002ng, HP ENVY x360 - 15-cp0002no, HP ENVY x360 - 15-cp0003au, HP ENVY x360 - 15-cp0003nc, HP ENVY x360 - 15-cp0003nf, HP ENVY x360 - 15-cp0003ng, HP ENVY x360 - 15-cp0003no, HP ENVY x360 - 15-cp0004au, HP ENVY x360 - 15-cp0004ng, HP ENVY x360 - 15-cp0004no, HP ENVY x360 - 15-cp0005au, HP ENVY x360 - 15-cp0005ng, HP ENVY x360 - 15-cp0005no, HP ENVY x360 - 15-cp0006au, HP ENVY x360 - 15-cp0006ng, HP ENVY x360 - 15-cp0007au, HP ENVY x360 - 15-cp0007ur, HP ENVY x360 - 15-cp0008au, HP ENVY x360 - 15-cp0008ca, HP ENVY x360 - 15-cp0008ur, HP ENVY x360 - 15-cp0009au, HP ENVY x360 - 15-cp0009ur, HP ENVY x360 - 15-cp0010au, HP ENVY x360 - 15-cp0010ca, HP ENVY x360 - 15-cp0010nr, HP ENVY x360 - 15-cp0010ur, HP ENVY x360 - 15-cp0011au, HP ENVY x360 - 15-cp0011ur, HP ENVY x360 - 15-cp0012au, HP ENVY x360 - 15-cp0012ur, HP ENVY x360 - 15-cp0013au, HP ENVY x360 - 15-cp0013nr, HP ENVY x360 - 15-cp0014au, HP ENVY x360 - 15-cp0015au, HP ENVY x360 - 15-cp0016au, HP ENVY x360 - 15-cp0017au, HP ENVY x360 - 15-cp0018au, HP ENVY x360 - 15-cp0053cl, HP ENVY x360 - 15-cp0076nr, HP ENVY x360 - 15-cp0086nr, HP ENVY x360 - 15-cp0095nr, HP ENVY x360 - 15-cp0100nd, HP ENVY x360 - 15-cp0409nz, HP ENVY x360 - 15-cp0598na, HP ENVY x360 - 15-cp0598sa, HP ENVY x360 - 15-cp0599na, HP ENVY x360 - 15-cp0700nz, HP ENVY x360 - 15-cp0704nz, HP ENVY x360 - 15-cp0800ng, HP ENVY x360 - 15-cp0904nz, HP ENVY x360 - 15m-cp0011dx, HP ENVY x360 - 15m-cp0012dx, HP ENVY x360 15-cp0000nc, HP Pavilion 24-r100 All-in-One Desktop series, HP Pavilion 24-xa0000 All-in-One Desktop PC series, HP Pavilion 24-xa1000 All-in-One Desktop PC series, HP Pavilion 590-a0000 Desktop PC series, HP Pavilion 590-p0000 Desktop PC series, HP Pavilion 595-p0000 Desktop PC series, HP Pavilion Gaming 690-0000 PC Series

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA06248988

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