Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 10-Jan-2019

最近更新 : 10-Jan-2019

DESCRIPTION

如果 HP ZBook 工作站配置了如指定范围部分所述的旧版音频驱动程序，那么系统性能会间歇性（每小时 3-5 次）卡慢 1-2 分钟，然后恢复正常运行。发生该问题后，任务管理器显示进程“HP FLOW”正在占用大约 20% 的 CPU 容量。CPU 利用率受到影响时，系统风扇运行速度可能较快。

范围

系统：

HP ZBook 14u G4 移动工作站
HP ZBook 14u G5 移动工作站
HP ZBook 15 G4 移动工作站
HP ZBook 15 G5 移动工作站
HP ZBook 15u G4 移动工作站
HP ZBook 15u G5 移动工作站
HP ZBook 17 G4 移动工作站
HP ZBook 17 G5 移动工作站
HP ZBook Studio G4 移动工作站
HP ZBook Studio G5 移动工作站
HP ZBook Studio x360 G5 移动工作站
HP ZBook x2 G4 可拆卸工作站
HP Elite x2 1013 G3 平板电脑
HP ProBook 430 G5 和 HP ProBook 440 G5
HP ProBook 450 G5 和 HP ProBook 470 G5
HP ZHAN 46 Pro G1 和 HP ProBook 455 G5
HP ProBook 400 x360
HP ProBook 640 G4
HP ProBook 650 G4
HP ProBook 650 G4
HP ProBook 645 G4
HP EliteBook 735 G5
HP EliteBook 745 G5
HP EliteBook 755 G5
HP EliteBook 830 G5
HP EliteBook 840 G5
HP EliteBook 850 G5
HP EliteBook 840 G5 医疗保健版
HP EliteBook x360 1030 G3
HP ProBook 470 G4
HP ProBook 450 G4
HP ProBook 440 G4
HP ProBook 430 G4
HP ProBook 455 G4
HP ProBook 455 G4
HP ProBook 650 G3
HP ProBook 650 G3
HP ProBook 640 G3
HP ProBook 655 G3
HP ProBook 645 G3
HP EliteBook 755 G4
HP EliteBook 745 G4
HP EliteBook 725 G4
HP EliteBook 850 G4
HP EliteBook 840/848 G4
HP EliteBook 820/828 G4
HP EliteBook 830 X360 G1
1040 G4
EliteBook x360 1020 G2
HP Elite x2 1012 G3 平板电脑
HP ProBook 612 G2

操作系统：

Microsoft Windows 10

音频驱动程序：

Conexant ISST 音频驱动程序的版本低于版本 9.0.222.0
Conexant SmartAudio 高清的版本低于版本 8.65.299.0
英特尔智能音效技术（英特尔 SST）音频控制器驱动程序的版本低于版本 9.21.00.3755
英特尔智能音效技术（英特尔 SST）OED 驱动程序的版本低于版本 9.21.00.3755

解决方案

通过更新音频驱动程序解决该问题。SP92797 和 SP92922 将于 2019 年 1 月发布。请升级到下一级别，获取它们。

平台	SoftPaq 描述	版本说明	下载 SoftPaq
HP ZBook Studio G5 移动工作站 HP ZBook Studio x360 G5 移动工作站 HP ZBook 15 G5 移动工作站 HP ZBook 17 G5 移动工作站	Conexant 高清音频驱动程序版本：12.35.0.90 修订版：Q	SP92794 版本说明	SP92794
HP ZBook 14u G5 移动工作站 HP ZBook 15u G5 移动工作站 HP ProBook 430 G5 和 HP ProBook 440 G5 HP ProBook 450 G5 和 HP ProBook 470 G5 HP ZHAN 46 Pro G1 和 HP ProBook 455 G5 HP ProBook 400 x360 HP ProBook 640 G4 HP ProBook 650 G4 HP ProBook 650 G4 HP ProBook 645 G4 HP EliteBook 735 G5 HP EliteBook 745 G5 HP EliteBook 755 G5 HP EliteBook 830 G5 HP EliteBook 840 G5 HP EliteBook 850 G5 HP EliteBook 840 G5 医疗保健版 HP EliteBook x360 1030 G3	Conexant 高清音频驱动程序版本：12.35.1.90 修订版：Q	SP92797 版本说明	SP92797
HP ZBook 14u G4 移动工作站 HP ZBook 15u G4 移动工作站 HP ZBook Studio G4 移动工作站 HP ZBook 15 G4 移动工作站 HP ZBook 17 G4 移动工作站 HP ZBook x2 G4 可拆卸工作站 HP ProBook 470 G4 HP ProBook 450 G4 HP ProBook 440 G4 HP ProBook 430 G4 HP ProBook 455 G4 HP ProBook 455 G4 HP ProBook 650 G3 HP ProBook 650 G3 HP ProBook 640 G3 HP ProBook 655 G3 HP ProBook 645 G3 HP EliteBook 755 G4 HP EliteBook 745 G4 HP EliteBook 725 G4 HP EliteBook 850 G4 HP EliteBook 840/848 G4 HP EliteBook 820/828 G4 HP EliteBook 830 X360 G1 1040 G4 EliteBook x360 1020 G2 HP Elite x2 1012 G3 平板电脑 HP ProBook 612 G2	Conexant 高清音频驱动程序版本：11.27.3690.130 修订版：Q	SP92922 版本说明	SP92922

Hardware platforms affected : HP Elite x2 1012 G2 Tablet, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G5 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G5 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 828 G4 Notebook PC, HP EliteBook 830 G5 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G5 Notebook PC, HP EliteBook 840r G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G5 Notebook PC, HP EliteBook x360 1020 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G3 Notebook PC, HP EliteBook x360 1040 G5 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G5 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G5 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G5 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G5 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G5 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G4 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G4 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G4 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook x360 440 G1 Notebook PC, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio x360 G5 Convertible Workstation, HP ZBook x2 G4 Detachable Workstation, HP ZHAN 66 Pro G1 Notebook PC

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA06209366

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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国家/地区：中国

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示例： “LaserJet M1005 hp support assistant”, “Omen 15-ax016tx bios”