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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客户顾问文档

文件 ID: c06114500

版本: 1

顾问文档: OMEN by HP 15 和 17 笔记本电脑 - BIOS F.46 和 F.48 存在"系统 BIOS 无法升级"错误

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 15-Aug-2018

最近更新 : 22-Aug-2018

DESCRIPTION
BIOS 更新至 F.46 或 F.48 失败后,显示以下错误:
系统 BIOS 无法升级
Softpaq SP85678 (F.46 BIOS) 和 SP88780 (F.48 BIOS) 未完成 BIOS 更新流程。 BIOS 更新流程需要特别长的时间,然后才停止并重新启动计算机。 计算机重新启动后,未成功更新 BIOS。

范围
本文档中的信息适用于以下:
应用程序/驱动程序:
  • SP85678 - HP 笔记本电脑系统 BIOS 更新(英特尔处理器)F.46
  • SP88780 - HP 笔记本电脑系统 BIOS 更新(英特尔处理器)F.48
计算机:
  • OMEN by HP 15-ax100xx CTO 笔记本电脑系列
  • OMEN by HP 15-ax100xx 笔记本电脑系列
  • OMEN by HP 17-w100xx CTO 笔记本电脑系列
  • OMEN by HP 17-w100xx 笔记本电脑系列
  • OMEN by HP 17-w100xxx 笔记本电脑系列
  • OMEN by HP 17t-w100xx CTO 笔记本电脑系列
操作系统:
  • Microsoft Windows 10 RS2(版本 1703)
  • Microsoft Windows 10 RS4(版本 1803)
解决方案
要解决此问题,请下载并安装下列 SoftPaq,以更新 BIOS。
SoftPaq 描述
版本说明
下载 SoftPaq
HP 笔记本电脑系统 BIOS 更新(英特尔处理器)
版本: F.49
修订版: A
注意: 该软件可能已有更新版本。 在以下网站检查更新的版本: http://www.hp.com/drivers

Hardware platforms affected : OMEN by HP - 17-w100 CTO, OMEN by HP - 17-w100nc, OMEN by HP - 17-w100ne, OMEN by HP - 17-w100nf (ENERGY STAR), OMEN by HP - 17-w100ng, OMEN by HP - 17-w100nia, OMEN by HP - 17-w100nk (ENERGY STAR), OMEN by HP - 17-w100nm, OMEN by HP - 17-w100no, OMEN by HP - 17-w100nt (ENERGY STAR), OMEN by HP - 17-w100nu, OMEN by HP - 17-w100nv (ENERGY STAR), OMEN by HP - 17-w100nx, OMEN by HP - 17-w100ur, OMEN by HP - 17-w101la, OMEN by HP - 17-w101na, OMEN by HP - 17-w101nf (ENERGY STAR), OMEN by HP - 17-w101ng (ENERGY STAR), OMEN by HP - 17-w101nh, OMEN by HP - 17-w101nm, OMEN by HP - 17-w101no, OMEN by HP - 17-w101np, OMEN by HP - 17-w101ns (ENERGY STAR), OMEN by HP - 17-w101nx, OMEN by HP - 17-w101tx, OMEN by HP - 17-w101ur, OMEN by HP - 17-w102na, OMEN by HP - 17-w102nf (ENERGY STAR), OMEN by HP - 17-w102ng (ENERGY STAR), OMEN by HP - 17-w102nl, OMEN by HP - 17-w102no, OMEN by HP - 17-w102ns (ENERGY STAR), OMEN by HP - 17-w102nt, OMEN by HP - 17-w102nv (ENERGY STAR), OMEN by HP - 17-w102tx, OMEN by HP - 17-w102ur, OMEN by HP - 17-w103nf (ENERGY STAR), OMEN by HP - 17-w103ng (ENERGY STAR), OMEN by HP - 17-w103nm, OMEN by HP - 17-w103no, OMEN by HP - 17-w103np, OMEN by HP - 17-w103ns (ENERGY STAR), OMEN by HP - 17-w103nu, OMEN by HP - 17-w103tx, OMEN by HP - 17-w103ur, OMEN by HP - 17-w104na, OMEN by HP - 17-w104nf (ENERGY STAR), OMEN by HP - 17-w104ng (ENERGY STAR), OMEN by HP - 17-w104nm, OMEN by HP - 17-w104no, OMEN by HP - 17-w104np, OMEN by HP - 17-w104ns (ENERGY STAR), OMEN by HP - 17-w104tx, OMEN by HP - 17-w105nf (ENERGY STAR), OMEN by HP - 17-w105no, OMEN by HP - 17-w105tx, OMEN by HP - 17-w105ur, OMEN by HP - 17-w106na, OMEN by HP - 17-w106nf, OMEN by HP - 17-w106ng (ENERGY STAR), OMEN by HP - 17-w106no, OMEN by HP - 17-w106tx, OMEN by HP - 17-w106ur, OMEN by HP - 17-w107na, OMEN by HP - 17-w107ng (ENERGY STAR), OMEN by HP - 17-w107tx, OMEN by HP - 17-w107ur, OMEN by HP - 17-w108ng (ENERGY STAR), OMEN by HP - 17-w108tx, OMEN by HP - 17-w108ur, OMEN by HP - 17-w109ng (ENERGY STAR), OMEN by HP - 17-w109tx, OMEN by HP - 17-w109ur, OMEN by HP - 17-w110na, OMEN by HP - 17-w110nd, OMEN by HP - 17-w110ng (ENERGY STAR), OMEN by HP - 17-w110nl, OMEN by HP - 17-w110tx, OMEN by HP - 17-w110ur, OMEN by HP - 17-w111na, OMEN by HP - 17-w111nb, OMEN by HP - 17-w111ng, OMEN by HP - 17-w111nl (ENERGY STAR), OMEN by HP - 17-w111tx, OMEN by HP - 17-w112ng, OMEN by HP - 17-w112tx, OMEN by HP - 17-w113tx, OMEN by HP - 17-w114nb, OMEN by HP - 17-w114nz, OMEN by HP - 17-w114tx, OMEN by HP - 17-w115tx, OMEN by HP - 17-w116tx, OMEN by HP - 17-w117tx, OMEN by HP - 17-w118tx, OMEN by HP - 17-w119tx, OMEN by HP - 17-w120tx, OMEN by HP - 17-w121nd, OMEN by HP - 17-w121tx, OMEN by HP - 17-w122tx, OMEN by HP - 17-w123tx, OMEN by HP - 17-w124tx, OMEN by HP - 17-w125tx, OMEN by HP - 17-w126tx, OMEN by HP - 17-w127tx, OMEN by HP - 17-w128tx, OMEN by HP - 17-w129tx, OMEN by HP - 17-w131ng, OMEN by HP - 17-w132ng, OMEN by HP - 17-w133ng, OMEN by HP - 17-w150nw, OMEN by HP - 17-w151nr, OMEN by HP - 17-w156nz, OMEN by HP - 17-w162nz, OMEN by HP - 17-w163dx, OMEN by HP - 17-w170nw, OMEN by HP - 17-w172nw, OMEN by HP - 17-w183ng, OMEN by HP - 17-w184ng, OMEN by HP - 17-w192nz, OMEN by HP - 17-w196na, OMEN by HP - 17t-w100 CTO, OMEN by HP 15-ax100 Laptop PC, OMEN by HP 17-w100 Laptop PC, OMEN by HP Laptop - 15-ax100 CTO, OMEN by HP Laptop - 15-ax101tx, OMEN by HP Laptop - 15-ax102tx, OMEN by HP Laptop - 15-ax103tx, OMEN by HP- 17-w102nu

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA06111256

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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