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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客户顾问文档

文件 ID: c06114499

版本: 1

HP 计算机 - Windows 无法在某些计算机上自动激活

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 15-Aug-2018

最近更新 : 04-Oct-2018

DESCRIPTION
Windows 无法自动激活。
首次启动计算机后,Windows 应自动激活(前提是有 Internet 连接)。 但是,在指定范围内的计算机上,它可能无法激活。 在这种情况下,Windows 会在一段时间后通知您其未激活,检查设置( 设置 > 更新和安全 > 激活),您会发现它未激活,且会显示 故障排除按钮。

范围
本文档中的信息适用于以下:
计算机:
  • HP 200 G1 小型立式电脑
  • HP 280 G3 小型立式电脑
  • HP 280 G3 PCI 小型立式电脑
  • HP 280 Pro G3 小型立式电脑
  • HP 282 Pro G3 小型立式电脑
  • HP 288 Pro G3 小型立式电脑
  • HP 290 G1 小型立式电脑
  • HP 340 G4 笔记本电脑
  • HP 346 G4 笔记本电脑
  • HP 348 G4 笔记本电脑
  • HP Collaboration G3 电脑
  • HP Desktop Pro 小型立式商用电脑
  • HP Elite x2 1013 G3 平板电脑
  • HP Elite x2 1013 G3 平板电脑,带键盘
  • HP EliteDesk 705 35W G4 迷你型台式电脑
  • HP EliteDesk 705 65W G4 迷你型台式电脑
  • HP EliteDesk 705 G3 台式微型电脑
  • HP EliteDesk 705 G3 小型立式电脑
  • HP EliteDesk 705 G3 纤小型电脑
  • HP EliteDesk 705 G4 小型立式电脑
  • HP EliteDesk 705 G4 纤小型电脑
  • HP EliteDesk 705 G4 工作站版本
  • HP EliteDesk 800 35W G3 迷你型台式电脑
  • HP EliteDesk 800 65W G3 迷你型台式电脑
  • HP EliteDesk 800 G3 纤小型电脑
  • HP EliteDesk 800 G3 塔式电脑
  • HP EliteDesk 880 G3 塔式电脑
  • HP EliteOne 800 G4 23.8 英寸医疗保健版商用一体计算机
  • HP EliteOne 800 G4 23.8 英寸非触摸式多功能电脑
  • HP EliteOne 800 G4 23.8 英寸非触控式 GPU 多功能电脑
  • HP EliteOne 800 G4 23.8 英寸触摸式多功能电脑
  • HP EliteOne 800 G4 23.8 英寸触控式 GPU 多功能电脑
  • HP Omni 100
  • HP ProDesk 400 G3 迷你型台式电脑
  • HP ProDesk 400 G4 小型立式电脑
  • HP ProDesk 400 G4 纤小型电脑
  • HP ProDesk 400 G5 纤小型电脑
  • HP ProDesk 480 G4 小型立式电脑
  • HP ProDesk 600 G3 迷你型台式电脑
  • HP ProDesk 600 G3 小型立式电脑
  • HP ProDesk 600 G3 小型立式电脑(带 PCI 插槽)
  • HP ProDesk 680 G3 小型立式电脑
  • HP ProOne 400 G3 20 英寸非触摸式多功能电脑
  • HP ProOne 400 G3 20 英寸触摸式多功能电脑
  • HP ProOne 400 G4 20 英寸非触摸式商用一体机电脑
  • HP ProOne 400 G4 23.8 英寸非触摸式商用一体计算机
  • HP ProOne 460 G3 20 英寸非触控式多功能电脑
  • HP ProOne 480 G3 20 英寸非触控式多功能电脑
  • HP ProOne 600 G3 21.5 英寸非触摸式多功能电脑
  • HP ProOne 600 G4 21.5 英寸非触摸式商用一体计算机
  • HP ProOne 600 G4 21.5 英寸触摸式商用一体计算机
  • HP Spectre x360 - 15
  • HP Z4 G4 工作站
  • HP Z6 G4 工作站
  • HP Z8 G4 工作站
  • HP Zhan 86 Pro G1 小型立式电脑
  • HP Zhan 60 G1 21.5 英寸全高清非触摸式 GPU 商用一体计算机
  • HP Zhan 60 G1 23.8 英寸全高清非触摸式 GPU 商用一体计算机
操作系统:
  • Microsoft Windows 10 RS4(版本 1803)
解决方案
要解决该问题,需手动激活 Windows:
  1. 单击 开始 > 设置 > 更新和安全
  2. 单击 激活
  3. 查看 激活状态。 如果 Windows 未激活,则单击 故障排除,并按照屏幕上的指示完成激活。

通过安装 Microsoft 更新 KB4284848 来解决问题。 安装更新后,(如果尚未激活)Windows 将自动激活。

Hardware platforms affected : HP 200 G1 Microtower PC, HP 250 G6 Notebook PC, HP 255 G6 Notebook PC, HP 256 G6 Notebook PC, HP 258 G6 Notebook PC, HP 280 G3 Microtower PC, HP 280 G3 Microtower PC (ENERGY STAR), HP 280 G3 PCI Microtower PC, HP 280 Pro G3 Microtower PC, HP 282 Pro G3 Microtower PC, HP 288 Pro G3 Microtower PC, HP 290 G1 Microtower PC, HP 290 G1 Microtower PC (ENERGY STAR), HP 340 G4 Notebook PC, HP 346 G4 Notebook PC, HP 348 G4 Notebook PC, HP Collaboration PC G3, HP Desktop Pro Microtower Business PC, HP Elite x2 1013 G3 Tablet, HP Elite x2 1013 G3 Tablet with Keyboard, HP EliteDesk 705 35W G4 Desktop Mini PC, HP EliteDesk 705 65W G4 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Microtower PC (ENERGY STAR), HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 705 G4 Microtower PC, HP EliteDesk 705 G4 Small Form Factor PC, HP EliteDesk 705 G4 Workstation Edition, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 35W G3 Desktop Mini PC Bundle, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC Bundle, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC (ENERGY STAR) Bundle, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC (ENERGY STAR), HP EliteOne 800 G4 23.8-in Healthcare Edition All-in-One Business PC, HP EliteOne 800 G4 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch All-in-One PC, HP EliteOne 800 G4 23.8-inch Touch GPU All-in-One PC, HP Omni 100-5000fr Desktop PC, HP Omni 100-5000z CTO Desktop PC, HP Omni 100-5005la Desktop PC, HP Omni 100-5010br Desktop PC, HP Omni 100-5010ch Desktop PC, HP Omni 100-5010cs Desktop PC, HP Omni 100-5010de Desktop PC, HP Omni 100-5010gr Desktop PC, HP Omni 100-5010it Desktop PC, HP Omni 100-5010la Desktop PC, HP Omni 100-5010me Desktop PC, HP Omni 100-5010pl Desktop PC, HP Omni 100-5010uk Desktop PC, HP Omni 100-5011cx Desktop PC, HP Omni 100-5015la Desktop PC, HP Omni 100-5015nl Desktop PC, HP Omni 100-5018cx Desktop PC, HP Omni 100-5018hk Desktop PC, HP Omni 100-5020a Desktop PC, HP Omni 100-5020br Desktop PC, HP Omni 100-5020fr Desktop PC, HP Omni 100-5030sc Desktop PC, HP Omni 100-5030uk Desktop PC, HP Omni 100-5031cn Desktop PC, HP Omni 100-5033cx Desktop PC, HP Omni 100-5037cx Desktop PC, HP Omni 100-5038cn Desktop PC, HP Omni 100-5038hk Desktop PC, HP Omni 100-5050 Desktop PC, HP Omni 100-5052 Desktop PC, HP Omni 100-5058cn Desktop PC, HP Omni 100-5070d Desktop PC, HP Omni 100-5100ch Desktop PC, HP Omni 100-5100cs Desktop PC, HP Omni 100-5100es Desktop PC, HP Omni 100-5100fr Desktop PC, HP Omni 100-5100gr Desktop PC, HP Omni 100-5100in Desktop PC, HP Omni 100-5100it Desktop PC, HP Omni 100-5100ru Desktop PC, HP Omni 100-5100sc Desktop PC, HP Omni 100-5100z CTO Desktop PC, HP Omni 100-5105br Desktop PC, HP Omni 100-5105la Desktop PC, HP Omni 100-5106la Desktop PC, HP Omni 100-5110br Desktop PC, HP Omni 100-5110hu Desktop PC, HP Omni 100-5110la Desktop PC, HP Omni 100-5110ru Desktop PC, HP Omni 100-5110uk Desktop PC, HP Omni 100-5111cx Desktop PC, HP Omni 100-5111la Desktop PC, HP Omni 100-5112cx Desktop PC, HP Omni 100-5113cx Desktop PC, HP Omni 100-5115cx Desktop PC, HP Omni 100-5115la Desktop PC, HP Omni 100-5115nl Desktop PC, HP Omni 100-5116la Desktop PC, HP Omni 100-5118cx Desktop PC, HP Omni 100-5118d Desktop PC, HP Omni 100-5118hk Desktop PC, HP Omni 100-5119cx Desktop PC, HP Omni 100-5120a Desktop PC, HP Omni 100-5120br Desktop PC, HP Omni 100-5120jp Desktop PC, HP Omni 100-5120ru Desktop PC, HP Omni 100-5126cn Desktop PC, HP Omni 100-5128cn Desktop PC, HP Omni 100-5130jp Desktop PC, HP Omni 100-5130ru Desktop PC, HP Omni 100-5130uk Desktop PC, HP Omni 100-5131cn Desktop PC, HP Omni 100-5131cx Desktop PC, HP Omni 100-5132cn Desktop PC, HP Omni 100-5133tw Desktop PC, HP Omni 100-5138cn Desktop PC, HP Omni 100-5138cx Desktop PC, HP Omni 100-5138hk Desktop PC, HP Omni 100-5139cn Desktop PC, HP Omni 100-5139cx Desktop PC, HP Omni 100-5151 Desktop PC, HP Omni 100-5152 Desktop PC, HP Omni 100-5154 Desktop PC, HP Omni 100-5155 Desktop PC, HP Omni 100-5157 Desktop PC, HP Omni 100-5158 Desktop PC, HP Omni 100-5158cn Desktop PC, HP Omni 100-5160l Desktop PC, HP Omni 100-5200z CTO Desktop PC, HP Omni 100-5205la Desktop PC, HP Omni 100-5206la Desktop PC, HP Omni 100-5210jp Desktop PC, HP Omni 100-5210la Desktop PC, HP Omni 100-5211la Desktop PC, HP Omni 100-5212la Desktop PC, HP Omni 100-5215la Desktop PC, HP Omni 100-5216la Desktop PC, HP Omni 100-5216lat Desktop PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 400 G3 Desktop Mini PC Bundle, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC Bundle, HP ProDesk 400 G5 Small Form Factor PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G4 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Microtower PC (with PCI slot), HP ProDesk 600 G3 Microtower PC (with PCI slot) (ENERGY STAR), HP ProDesk 600 G3 Microtower PC Bundle, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G3 Microtower PC (ENERGY STAR), HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G4 20-inch Non-Touch All-in-One Business PC, HP ProOne 400 G4 23.8-inch Non-Touch All-in-One Business PC, HP ProOne 460 G3 20-inch Non-Touch All-in One PC, HP ProOne 480 G3 20-inch Non-Touch All-in One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 600 G4 21.5-inch Non-Touch All-in-One Business PC, HP ProOne 600 G4 21.5-inch Touch All-in-One Business PC, HP Spectre x360 - 15-ap000na (ENERGY STAR), HP Spectre x360 - 15-ap000nf (ENERGY STAR), HP Spectre x360 - 15-ap000nx (ENERGY STAR), HP Spectre x360 - 15-ap001nf (ENERGY STAR), HP Spectre x360 - 15-ap001nx (ENERGY STAR), HP Spectre x360 - 15-ap002nf (ENERGY STAR), HP Spectre x360 - 15-ap002ng (ENERGY STAR), HP Spectre x360 - 15-ap003nf (ENERGY STAR), HP Spectre x360 - 15-ap003ng, HP Spectre x360 - 15-ap004na (ENERGY STAR), HP Spectre x360 - 15-ap004nf (ENERGY STAR), HP Spectre x360 - 15-ap004ng, HP Spectre x360 - 15-ap005na (ENERGY STAR), HP Spectre x360 - 15-ap005nf (ENERGY STAR), HP Spectre x360 - 15-ap006ng (ENERGY STAR), HP Spectre x360 - 15-ap007na (ENERGY STAR), HP Spectre x360 - 15-ap007nd (ENERGY STAR), HP Spectre x360 - 15-ap010ca (ENERGY STAR), HP Spectre x360 - 15-ap010na (ENERGY STAR), HP Spectre x360 - 15-ap011dx (ENERGY STAR), HP Spectre x360 - 15-ap012dx (ENERGY STAR), HP Spectre x360 - 15-ap012na, HP Spectre x360 - 15-ap018ca (ENERGY STAR), HP Spectre x360 - 15-ap052nr (ENERGY STAR), HP Spectre x360 - 15-ap062nr (ENERGY STAR), HP Spectre x360 - 15-ap063nr, HP Spectre x360 - 15-ap070nz, HP Spectre x360 - 15-ap090nz, HP Spectre x360 - 15t-ap000 CTO (ENERGY STAR), HP Spectre x360 - 15t-ap100 CTO (ENERGY STAR), HP Z4 G4 Workstation, HP Z6 G4 Workstation, HP Z6 G4 Workstation, HP Z6 G4 Workstation Bundle, HP Z8 G4 Workstation, HP Z8 G4 Workstation, HP Zhan 86 Pro G1 Microtower PC, HP Zhan60 G1 21.5-inch FHD Non-Touch GPU All-in-One Business PC, HP Zhan60 G1 23.8-inch FHD Non-Touch GPU All-in-One Business PC

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA06111254

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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