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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c06078357

版本: 1

諮詢: HP 商用筆記型電腦 - 錯誤「HP Accelerometer 無法運作」

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 03-Jul-2018

最近更新 : 09-Jul-2018

DESCRIPTION
HP 3D DriveGuard 軟體會停止並顯示「相容性助理」訊息。 Microsoft Windows 10 Fall Creators Updates (RS3) 會在每次電腦啟動時發生此問題。
將顯示下列訊息:
此應用程式無法在這部電腦上執行
HP Accelerometer 無法在此版本的 Windows 上運作。 可能提供更新的應用程式。
此應用程式無法在這部電腦上執行 - HP Accelerometer 無法在此版本的 Windows 上運作。 可能提供更新的應用程式。

范围
本文件的資訊適用於下列項目:
所有 HP EliteBook、ProBook 和 ZBook 商用筆記型電腦都可能受到影響。
電腦:
  • HP EliteBook 725 PC 筆記型電腦
  • HP EliteBook 745 G3 筆記型電腦
  • HP EliteBook 745 PC 筆記型電腦
  • HP EliteBook 755 G3 筆記型電腦
  • HP EliteBook 755 PC 筆記型電腦
  • HP EliteBook 820 G3 筆記型電腦
  • HP EliteBook 820 PC 筆記型電腦
  • HP EliteBook 828 G3 筆記型電腦
  • HP EliteBook 828 PC 筆記型電腦
  • HP EliteBook 840 G3 筆記型電腦
  • HP EliteBook 840 PC 筆記型電腦
  • HP EliteBook 848 G3 筆記型電腦
  • HP EliteBook 848 PC 筆記型電腦
  • HP EliteBook 850 G3 筆記型電腦
  • HP EliteBook 850 PC 筆記型電腦
  • HP ProBook 11 G2 教育版電腦
  • HP ProBook 430 G3 筆記型電腦
  • HP ProBook 430 筆記型電腦
  • HP ProBook 440 G3 筆記型電腦
  • HP ProBook 440 G5 筆記型電腦
  • HP ProBook 446 G3 筆記型電腦
  • HP ProBook 450 G3 筆記型電腦
  • HP ProBook 450 筆記型電腦
  • HP ProBook 455 G3 筆記型電腦
  • HP ProBook 455 筆記型電腦
  • HP ProBook 470 G3 筆記型電腦
  • HP ProBook 470 筆記型電腦
  • HP ProBook 640 G2 筆記型電腦
  • HP ProBook 640 筆記型電腦
  • HP ProBook 645 筆記型電腦
  • HP ProBook 650 G2 筆記型電腦
  • HP ProBook 650 筆記型電腦
  • HP ProBook 655 筆記型電腦
  • HP ZBook 14u 行動工作站
  • HP ZBook 15 G2 行動工作站
  • HP ZBook 15 G3 行動工作站
  • HP ZBook 15 行動工作站
  • HP ZBook 15u G3 行動工作站
  • HP ZBook 15u 行動工作站
  • HP ZBook 17 G2 行動工作站
  • HP ZBook 17 G3 行動工作站
  • HP ZBook 17 行動工作站
  • HP ZBook Studio G3 行動工作站
  • HP ZBook Studio 行動工作站
  • HP ZHAN 66 Pro G1 筆記型電腦
作業系統:
  • Microsoft Windows 10 RS3(1709 版)
解决方案
若要解決此問題,請執行下列步驟:
  1. 下載並安裝 SoftPaq 來更新 3D DriveGuard 軟體。
  2. 依照畫面上的指示繼續執行。
  3. 重新啟動電腦。
SoftPaq 描述
版本資訊
下載 SoftPaq
HP 3D DriveGuard 軟體
版本: 6.0.45.1
修訂版: A
附註: 此軟體可能有提供更新版本。 請在此處檢查是否有較新版本: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC (ENERGY STAR), HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC (ENERGY STAR), HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G3 Notebook PC (ENERGY STAR), HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 828 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC (ENERGY STAR), HP ProBook 11 EE G2 Notebook PC, HP ProBook 11 EE G2 Notebook PC (ENERGY STAR), HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC (ENERGY STAR), HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 430 G5 Notebook PC, HP ProBook 430 G5 Notebook PC Bundle, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G3 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G5 Notebook PC, HP ProBook 440 G5 Notebook PC Bundle, HP ProBook 446 G3 Notebook PC, HP ProBook 446 G3 Notebook PC (ENERGY STAR), HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC (ENERGY STAR), HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 450 G5 Notebook PC, HP ProBook 450 G5 Notebook PC Bundle, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC (ENERGY STAR), HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G3 Notebook PC, HP ProBook 470 G3 Notebook PC (ENERGY STAR), HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G5 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC (ENERGY STAR), HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation, HP ZBook 17 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZHAN 66 Pro G1 Notebook PC

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA06069748

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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