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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c06078354

版本: 1

諮詢: HP Elitebook、Probook 和 ZBook 行動工作站電腦 - 電腦可能會在 HP 標誌畫面上顯示視訊毀損、黑畫面、閃爍或停止回應

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 03-Jul-2018

最近更新 : 13-Nov-2018

DESCRIPTION
電腦可能會出現預料之外的顯示問題或行為。
狀況 1.
如果電腦在蓋板關上的情況下啟動,請打開並連接外接式顯示器,內建顯示器可能損毀或顯示黑畫面。 裝置管理員可能在 Intel HD 圖形裝置上顯示驚嘆號(黃色驚嘆號)。 這會間歇發生。
狀況 2.
當外接式顯示器顯示空白或黑畫面時,裝置管理員可能會在內建顯示器的 Intel HD 圖形裝置上顯示驚嘆號(黃色驚嘆號),亦即「!」。
狀況 3.
當電腦進入睡眠 (S3)、休眠 (S4),或(使用快速啟動)關機後重新啟動,電腦可能會停留在 HP 標誌畫面。
狀況 4.
在開機程序期間,畫面會閃爍或閃光。
這些問題發生是因為舊版模式不支援這些狀況。 因此,電腦可能會出現預料之外的顯示問題或行為。

范围
本文件的資訊適用於下列項目:
電腦:
  • HP Elite x2 1012 G2 平板電腦系列
  • HP EliteBook 1040 G4 筆記型電腦系列
  • HP EliteBook 1050 G1 筆記型電腦系列
  • HP EliteBook 820 G4 筆記型電腦系列
  • HP EliteBook 840 G4 筆記型電腦系列
  • HP EliteBook 848 G4 筆記型電腦
  • HP EliteBook 850 G4 筆記型電腦系列
  • HP EliteBook x360 1030 G2 系列
  • 帶零售保護殼的 HP Pro x2 612 G2 零售解決方案
  • HP ProBook 430 G4 筆記型電腦系列
  • HP ProBook 450 G4 筆記型電腦系列
  • HP ProBook 470 G4 筆記型電腦系列
  • HP ProBook 640 G3 筆記型電腦系列
  • HP ProBook 650 G3 筆記型電腦系列
  • HP ProBook 650 G3 四核心筆記型電腦系列
  • HP ZBook 14 G2 行動工作站系列
  • HP ZBook 14 行動工作站系列
  • HP ZBook 14u G4 行動工作站系列
  • HP ZBook 14u G5 行動工作站系列
  • HP ZBook 15 G2 行動工作站系列
  • HP ZBook 15 G3 行動工作站系列
  • HP ZBook 15 G4 行動工作站系列
  • HP ZBook 15 G5 行動工作站系列
  • HP ZBook 15u G2 行動工作站系列
  • HP ZBook 15u G3 行動工作站系列
  • HP ZBook 15u G4 行動工作站系列
  • HP ZBook 15u G5 行動工作站系列
  • HP ZBook 15v G5 行動工作站系列
  • HP ZBook 17 G2 行動工作站系列
  • HP ZBook 17 G3 行動工作站系列
  • HP ZBook 17 G4 行動工作站系列
  • HP ZBook 17 G5 行動工作站系列
  • HP ZBook Studio G3 行動工作站系列
  • HP ZBook Studio G4 行動工作站系列
  • HP ZBook Studio G5 行動工作站系列
  • HP ZBook Studio x360 G5 可變形工作站系列
  • HP ZBook x2 G4 可分離工作站系列
作業系統:
  • Microsoft Windows 10 IoT(64 位元)
  • Microsoft Windows 10 TH2(1511 版)
  • Microsoft Windows 10 TH1(1507 版)
  • Microsoft Windows 10 RS5(1809 版)
  • Microsoft Windows 10 RS4(1803 版)
  • Microsoft Windows 10 RS3(1709 版)
  • Microsoft Windows 10 RS2(1703 版)
  • Microsoft Windows 10 RS1(1607 版)
  • Microsoft Windows 10 行動裝置版
解决方案
重要事項: HP 建議您以 UEFI 模式安裝 Windows 10。 Windows 10 舊版模式安裝未經 HP 測試或獲得 HP 支援,可能導致預料之外且無法解決的行為。
請注意,從舊版 Windows 變更為 Windows UEFI 安裝可能需要重新安裝作業系統(建議)。 使用 Windows 10 組建 1703 和以上版本,可以完成從 MBR(主要開機記錄)至 GPT(GUID 分割表格)的磁碟轉換。 如果使用 BitLocker,磁碟必須解密才能完成轉換。 磁碟隨後可再加密。
請確認使用者資料備份已完成,再繼續解決此問題。
若要以 UEFI 模式設定 BIOS,請依照下列指示:
  1. 重新啟動電腦或按住電腦上的電源按鈕 5 秒以強制關機。
  2. 在啟動時按下 F10,進入 BIOS 設定。
  3. 選取 進階
  4. 選取 安全開機設定
  5. 選擇 舊版支援關閉和安全開機啟用
  6. 設定變更通知出現時,請選擇 儲存
  7. 選擇「 結束」。
  8. 選擇 以儲存變更。
  9. 離開 BIOS

Hardware platforms affected : HP Elite x2 1012 G2, HP Elite x2 1012 G2 Bundle, HP Elite x2 1012 G2 Tablet, HP Elite x2 1012 G2 Tablet (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC Bundle, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 848 G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G2 Bundle, HP Pro x2 612 G2 Retail Solution with Retail Case, HP Pro x2 612 G2 Retail Solution with Retail Case, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC (ENERGY STAR), HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 G2 Mobile Workstation (ENERGY STAR), HP ZBook 14 G2 Mobile Workstation Bundle, HP ZBook 14 Mobile Workstation, HP ZBook 14 Mobile Workstation, HP ZBook 14 Mobile Workstation (ENERGY STAR), HP ZBook 14 Mobile Workstation Bundle, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation (ENERGY STAR), HP ZBook 14u G4 Mobile Workstation Bundle, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation Bundle, HP ZBook 14u G6 Mobile Workstation, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 G2 Mobile Workstation Bundle, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation Bundle, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 15 Mobile Workstation (ENERGY STAR), HP ZBook 15 Mobile Workstation Bundle, HP ZBook 15u G2 Mobile Workstation, HP ZBook 15u G2 Mobile Workstation, HP ZBook 15u G2 Mobile Workstation (ENERGY STAR), HP ZBook 15u G2 Mobile Workstation Bundle, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 15u G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation (ENERGY STAR), HP ZBook 15u G4 Mobile Workstation Bundle, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation, HP ZBook 15v G5 Mobile Workstation, HP ZBook 15v G5 Mobile Workstation, HP ZBook 15v G6 Mobile Workstation, HP ZBook 15v G6 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation (ENERGY STAR), HP ZBook 17 G2 Mobile Workstation Bundle, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook 17 Mobile Workstation, HP ZBook 17 Mobile Workstation, HP ZBook 17 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation Bundle, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G4 Mobile Workstation Bundle, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio G6 Mobile Workstation, HP ZBook Studio G6 Mobile Workstation, HP ZBook Studio x360 G5 Convertible Workstation, HP ZBook Studio x360 G5 Convertible Workstation, HP ZBook Studio x360 G6 Convertible Workstation, HP ZBook Studio x360 G6 Convertible Workstation, HP ZBook x2 G4 Detachable Workstation, HP ZBook x2 G4 Detachable Workstation

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA06064796

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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