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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客户顾问文档

文件 ID: c06078344

版本: 1

顾问文档: HP 商用笔记本电脑 - 显示错误"HP 加速计无法运行"

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 03-Jul-2018

最近更新 : 09-Jul-2018

DESCRIPTION
HP 3D DriveGuard 软件停止运行并显示“兼容性助手”消息。 Windows 10 秋季创意者更新 (RS3) 每次启动电脑后就会出现此问题。
会显示以下消息:
该应用无法在此电脑上运行
HP 加速计无法在该 Windows 版本上工作。 现在可能已推出更新的应用程序。
该应用无法在此电脑上运行 - HP 加速计无法在该版本的 Windows 上运行。 现在可能已推出更新的应用程序。

范围
本文档中的信息适用于以下:
所有 HP EliteBook、ProBook 和 Zbook 商用笔记本电脑都可能受到影响。
计算机:
  • HP EliteBook 725 笔记本电脑
  • HP EliteBook 745 G3 笔记本电脑
  • HP EliteBook 745 笔记本电脑
  • HP EliteBook 755 G3 笔记本电脑
  • HP EliteBook 755 笔记本电脑
  • HP EliteBook 820 G3 笔记本电脑
  • HP EliteBook 820 笔记本电脑
  • HP EliteBook 828 G3 笔记本电脑
  • HP EliteBook 828 笔记本电脑
  • HP EliteBook 840 G3 笔记本电脑
  • HP EliteBook 840 笔记本电脑
  • HP EliteBook 848 G3 笔记本电脑
  • HP EliteBook 848 笔记本电脑
  • HP EliteBook 850 G3 笔记本电脑
  • HP EliteBook 850 笔记本电脑
  • HP ProBook 11 G2 教育版电脑
  • HP ProBook 430 G3 笔记本电脑
  • HP ProBook 430 笔记本电脑
  • HP ProBook 440 G3 笔记本电脑
  • HP ProBook 440 G5 笔记本电脑
  • HP ProBook 446 G3 笔记本电脑
  • HP ProBook 450 G3 笔记本电脑
  • HP ProBook 450 笔记本电脑
  • HP ProBook 455 G3 笔记本电脑
  • HP ProBook 455 笔记本电脑
  • HP ProBook 470 G3 笔记本电脑
  • HP ProBook 470 笔记本电脑
  • HP ProBook 640 G2 笔记本电脑
  • HP ProBook 640 笔记本电脑
  • HP ProBook 645 笔记本电脑
  • HP ProBook 650 G2 笔记本电脑
  • HP ProBook 650 笔记本电脑
  • HP ProBook 655 笔记本电脑
  • HP ZBook 14u 移动工作站
  • HP ZBook 15 G2 移动工作站
  • HP ZBook 15 G3 移动工作站
  • HP ZBook 15 移动工作站
  • HP ZBook 15u G3 移动工作站
  • HP ZBook 15u 移动工作站
  • HP ZBook 17 G2 移动工作站
  • HP ZBook 17 G3 移动工作站
  • HP ZBook 17 移动工作站
  • HP ZBook Studio G3 移动工作站
  • HP ZBook Studio 移动工作站
  • HP ZHAN 66 Pro G1 笔记本电脑
操作系统:
  • Microsoft Windows 10 RS3(版本 1709)
解决方案
要解决该问题,请执行下列步骤:
  1. 下载并安装该 SoftPaq,以更新 3D DriveGuard 软件。
  2. 按照屏幕上的说明操作。
  3. 重新启动计算机。
SoftPaq 描述
版本说明
下载 SoftPaq
HP 3D DriveGuard 软件
版本: 6.0.45.1
修订版: A
注意: 该软件可能已有更新版本。 在以下网站检查更新的版本: http://www.hp.com/drivers

Hardware platforms affected : HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC (ENERGY STAR), HP EliteBook 745 G3 Notebook PC, HP EliteBook 745 G3 Notebook PC (ENERGY STAR), HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 755 G3 Notebook PC, HP EliteBook 755 G3 Notebook PC (ENERGY STAR), HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC (ENERGY STAR), HP EliteBook 820 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 828 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 848 G3 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC (ENERGY STAR), HP ProBook 11 EE G2 Notebook PC, HP ProBook 11 EE G2 Notebook PC (ENERGY STAR), HP ProBook 430 G3 Notebook PC, HP ProBook 430 G3 Notebook PC (ENERGY STAR), HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 430 G5 Notebook PC, HP ProBook 430 G5 Notebook PC Bundle, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G3 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G5 Notebook PC, HP ProBook 440 G5 Notebook PC Bundle, HP ProBook 446 G3 Notebook PC, HP ProBook 446 G3 Notebook PC (ENERGY STAR), HP ProBook 450 G3 Notebook PC, HP ProBook 450 G3 Notebook PC (ENERGY STAR), HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 450 G5 Notebook PC, HP ProBook 450 G5 Notebook PC Bundle, HP ProBook 455 G3 Notebook PC, HP ProBook 455 G3 Notebook PC (ENERGY STAR), HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G3 Notebook PC, HP ProBook 470 G3 Notebook PC (ENERGY STAR), HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G5 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G2 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G2 Notebook PC, HP ProBook 650 G2 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC (ENERGY STAR), HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation, HP ZBook 17 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZHAN 66 Pro G1 Notebook PC

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA06069748

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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国家/地区: 中国

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