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SUPPORT COMMUNICATION- 客户顾问文档

文件 ID: c06078341

版本: 1

顾问文档: HP Elitebook、Probook 和 ZBook 移动工作站电脑 - 电脑在 HP 标识界面可能会出现视频损坏、黑屏,或停止响应

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 03-Jul-2018

最近更新 : 11-Nov-2018

DESCRIPTION
电脑可能会出现意外显示问题或行为。
情形 1
如果电脑在盖子合上时启动,然后在连接外置显示器时打开,则内置显示器可能会损坏或显示黑屏。 英特尔核心显卡设备在设备管理器中可能会显示感叹号(黄色叹号)。 该问题间歇性发生。
情形 2
外置显示器显示空白屏或黑屏后,内置显示器的英特尔核芯显卡设备在设备管理器中可能会显示一个感叹号(黄色叹号)或者 “!”。
情形 3
电脑进入睡眠 (S3)、休眠 (S4) 模式或关机后启动(启用快速启动),可能会卡在 HP 标识界面。
情形 4
在启动过程中屏幕闪烁。
以上问题是由于传统模式不支持上述情形造成的。 因此,电脑可能会出现意外的显示问题或行为。

范围
本文档中的信息适用于以下:
计算机:
  • HP Elite x2 1012 G2 平板电脑系列
  • HP EliteBook 1040 G4 笔记本电脑系列
  • HP EliteBook 1050 G1 笔记本电脑系列
  • HP EliteBook 820 G4 笔记本电脑系列
  • HP EliteBook 840 G4 笔记本电脑系列
  • HP EliteBook 848 G4 笔记本电脑
  • HP EliteBook 850 G4 笔记本电脑系列
  • HP EliteBook x360 1030 G2 系列
  • 带零售背夹的 HP Pro x2 612 G2 零售解决方案
  • HP ProBook 430 G4 笔记本电脑系列
  • HP ProBook 450 G4 笔记本电脑系列
  • HP ProBook 470 G4 笔记本电脑系列
  • HP ProBook 640 G3 笔记本电脑系列
  • HP ProBook 650 G3 笔记本电脑系列
  • HP ProBook 650 G3 四核笔记本电脑系列
  • HP ZBook 14 G2 移动工作站系列
  • HP ZBook 14 移动工作站系列
  • HP ZBook 14u G4 移动工作站系列
  • HP ZBook 14u G5 移动工作站系列
  • HP ZBook 15 G2 移动工作站系列
  • HP ZBook 15 G3 移动工作站系列
  • HP ZBook 15 G4 移动工作站系列
  • HP ZBook 15 G5 移动工作站系列
  • HP ZBook 15u G2 移动工作站系列
  • HP ZBook 15u G3 移动工作站系列
  • HP ZBook 15u G4 移动工作站系列
  • HP ZBook 15u G5 移动工作站系列
  • HP ZBook 15v G5 移动工作站系列
  • HP ZBook 17 G2 移动工作站系列
  • HP ZBook 17 G3 移动工作站系列
  • HP ZBook 17 G4 移动工作站系列
  • HP ZBook 17 G5 移动工作站系列
  • HP ZBook Studio G3 移动工作站系列
  • HP ZBook Studio G4 移动工作站系列
  • HP ZBook Studio G5 移动工作站系列
  • HP ZBook Studio x360 G5 可转换工作站系列
  • HP ZBook x2 G4 可拆卸工作站系列
操作系统:
  • Microsoft Windows 10 IoT(64 位)
  • Microsoft Windows 10 TH2(版本 1511)
  • Microsoft Windows 10 TH1(版本 1507)
  • Microsoft Windows 10 RS5(版本 1809)
  • Microsoft Windows 10 RS4(版本 1803)
  • Microsoft Windows 10 RS3(版本 1709)
  • Microsoft Windows 10 RS2(版本 1703)
  • Microsoft Windows 10 RS1(版本 1607)
  • Microsoft Windows 10 移动版
解决方案
重要信息: HP 建议在 UEFI 模式下安装 Windows 10。 Windows 10 传统模式安装未经 HP 测试,也不受 HP 支持,因此出现的意外行为可能无法解决。
请注意,从 Windows 传统安装更改为 UEFI 安装,可能需要重新安装操作系统(推荐)。 Windows 10 build 1703 和更高版本可支持磁盘从 MBR(主引导记录)转换为 GPT(GUID 分区表)。 如果使用 BitLocker,则必须在磁盘转换前解密驱动器。 转换完成后,可以再对驱动器加密。
请在继续解决该问题前,确保用户数据备份已完成。
如要在 EUFI 模式下配置 BIOS,请按照以下说明操作:
  1. 重新启动电脑,或按住电脑上的电源按钮 5 秒钟,强制关机。
  2. 启动过程中按 F10,进入 BIOS 设置。
  3. 选择 高级
  4. 选择 安全启动配置
  5. 选择 禁用传统支持,启用安全启动
  6. 设置更改通知出现后,选择 保存
  7. 选择 退出
  8. 选择 ,保存更改。
  9. 退出 BIOS

Hardware platforms affected : HP Elite x2 1012 G2, HP Elite x2 1012 G2 Bundle, HP Elite x2 1012 G2 Tablet, HP Elite x2 1012 G2 Tablet (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC Bundle, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 1050 G1 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 848 G4 Notebook PC, HP EliteBook 848 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G2 Bundle, HP Pro x2 612 G2 Retail Solution with Retail Case, HP Pro x2 612 G2 Retail Solution with Retail Case, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC (ENERGY STAR), HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 G2 Mobile Workstation, HP ZBook 14 G2 Mobile Workstation (ENERGY STAR), HP ZBook 14 G2 Mobile Workstation Bundle, HP ZBook 14 Mobile Workstation, HP ZBook 14 Mobile Workstation, HP ZBook 14 Mobile Workstation (ENERGY STAR), HP ZBook 14 Mobile Workstation Bundle, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation (ENERGY STAR), HP ZBook 14u G4 Mobile Workstation Bundle, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation, HP ZBook 14u G5 Mobile Workstation Bundle, HP ZBook 14u G6 Mobile Workstation, HP ZBook 14u G6 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation, HP ZBook 15 G2 Mobile Workstation (ENERGY STAR), HP ZBook 15 G2 Mobile Workstation Bundle, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation Bundle, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G5 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 15 G6 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 15 Mobile Workstation (ENERGY STAR), HP ZBook 15 Mobile Workstation Bundle, HP ZBook 15u G2 Mobile Workstation, HP ZBook 15u G2 Mobile Workstation, HP ZBook 15u G2 Mobile Workstation (ENERGY STAR), HP ZBook 15u G2 Mobile Workstation Bundle, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 15u G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation (ENERGY STAR), HP ZBook 15u G4 Mobile Workstation Bundle, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G5 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation, HP ZBook 15u G6 Mobile Workstation, HP ZBook 15v G5 Mobile Workstation, HP ZBook 15v G5 Mobile Workstation, HP ZBook 15v G6 Mobile Workstation, HP ZBook 15v G6 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation, HP ZBook 17 G2 Mobile Workstation (ENERGY STAR), HP ZBook 17 G2 Mobile Workstation Bundle, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G5 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook 17 G6 Mobile Workstation, HP ZBook 17 Mobile Workstation, HP ZBook 17 Mobile Workstation, HP ZBook 17 Mobile Workstation (ENERGY STAR), HP ZBook 17 Mobile Workstation Bundle, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G4 Mobile Workstation Bundle, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio G5 Mobile Workstation, HP ZBook Studio G6 Mobile Workstation, HP ZBook Studio G6 Mobile Workstation, HP ZBook Studio x360 G5 Convertible Workstation, HP ZBook Studio x360 G5 Convertible Workstation, HP ZBook Studio x360 G6 Convertible Workstation, HP ZBook Studio x360 G6 Convertible Workstation, HP ZBook x2 G4 Detachable Workstation, HP ZBook x2 G4 Detachable Workstation

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA06064796

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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