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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c05973145

版本: 1

諮詢: HP All-in-One 22 和 24 桌上型電腦 - 安裝單一 DIMM 記憶體模組時,會出現藍色畫面並顯示 APC_INDEX_MISMATCH

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 12-Apr-2018

最近更新 : 14-Apr-2018

DESCRIPTION
在其中一個記憶體插槽中安裝單一 DIMM(雙列直插式記憶體模組)時,會出現藍色畫面並顯示錯誤。 來自單一 DIMM 的訊號會從空的 DIMM 插槽中反應回來,造成阻抗不符。 安裝的記憶體容量不是造成此問題的因素。
出現下列錯誤:
停止代碼 APC_INDEX_MISMATCH
圖 1. 停止代碼 APC_INDEX_MISMATCH

范围
本文件的資訊適用於下列項目:
系統:
  • HP 24-f000 All-in-One 桌上型電腦系列
  • HP All-in-One - 22-c000 CTO
  • HP All-in-One - 22-c0001d
  • HP All-in-One - 22-c0002hk
  • HP All-in-One - 22-c0003hk
  • HP All-in-One - 22-c0009
  • HP All-in-One - 22-c000la
  • HP All-in-One - 22-c0010in
  • HP All-in-One - 22-c0011il
  • HP All-in-One - 22-c0012in
  • HP All-in-One - 22-c0013in
  • HP All-in-One - 22-c0014il
  • HP All-in-One - 22-c0015in
  • HP All-in-One - 22-c0016
  • HP All-in-One - 22-c0016jp
  • HP All-in-One - 22-c0017jp
  • HP All-in-One - 22-c0018jp
  • HP All-in-One - 22-c001la
  • HP All-in-One - 22-c002la
  • HP All-in-One - 22-c0030
  • HP All-in-One - 22-c0030d
  • HP All-in-One - 22-c0031l
  • HP All-in-One - 22-c0032d
  • HP All-in-One - 22-c0033d
  • HP All-in-One - 22-c0034d
  • HP All-in-One - 22-c0035d
  • HP All-in-One - 22-c0036
  • HP All-in-One - 22-c003la
  • HP All-in-One - 22-c004la
  • HP All-in-One - 22-c0050d
  • HP All-in-One - 22-c0051d
  • HP All-in-One - 22-c0052l
  • HP All-in-One - 22-c005la
  • HP All-in-One - 22-c006la
  • HP All-in-One - 22-c007la
  • HP All-in-One - 22-c008la
  • HP All-in-One - 22-c009la
  • HP All-in-One - 22-c0100kr
  • HP All-in-One - 22-c010bcn
  • HP All-in-One - 22-c010la
  • HP All-in-One - 22-c010wcn
  • HP All-in-One - 22-c011la
  • HP All-in-One - 22-c012bcn
  • HP All-in-One - 22-c012wcn
  • HP All-in-One - 22-c0132kr
  • HP All-in-One - 22-c013la
  • HP All-in-One - 22-c014la
  • HP All-in-One - 22-c015la
  • HP All-in-One - 22-c016la
  • HP All-in-One - 22-c020bcn
  • HP All-in-One - 22-c020la
  • HP All-in-One - 22-c020wcn
  • HP All-in-One - 22-c022bcn
  • HP All-in-One - 22-c022wcn
  • HP All-in-One - 22-c030wcn
  • HP All-in-One 24-f000la
  • HP All-in-One 24-f0010
  • HP All-in-One 24-f0014
  • HP All-in-One 24-f0017c
  • HP All-in-One 24-f001la
  • HP All-in-One 24-f0028
  • HP All-in-One 24-f002la
  • HP All-in-One 24-f0030
  • HP All-in-One 24-f0030d
  • HP All-in-One 24-f0032d
  • HP All-in-One 24-f0034d
  • HP All-in-One 24-f0035a
  • HP All-in-One 24-f0036a
  • HP All-in-One 24-f0037c
  • HP All-in-One 24-f0038a
  • HP All-in-One 24-f003la
  • HP All-in-One 24-f0040
  • HP All-in-One 24-f0040a
  • HP All-in-One 24-f0041a
  • HP All-in-One 24-f0042a
  • HP All-in-One 24-f0043in
  • HP All-in-One 24-f0044a
  • HP All-in-One 24-f0045z
  • HP All-in-One 24-f0046
  • HP All-in-One 24-f0047c
  • HP All-in-One 24-f004la
  • HP All-in-One 24-f0051d
  • HP All-in-One 24-f0052l
  • HP All-in-One 24-f0060
  • HP All-in-One 24-f0066
  • HP All-in-One 24-f007la
  • HP All-in-One 24-f008la
  • HP All-in-One 24-f009la
  • HP All-in-One 24-f010bcn
  • HP All-in-One 24-f010wcn
  • HP All-in-One 24-f011la
  • HP All-in-One 24-f012bcn
  • HP All-in-One 24-f012la
  • HP All-in-One 24-f012wcn
  • HP All-in-One 24-f013la
  • HP All-in-One 24-f014la
  • HP All-in-One 24-f020bcn
  • HP All-in-One 24-f020wcn
  • HP All-in-One 24-f022bcn
  • HP All-in-One 24-f022wcn
  • HP All-in-One 24-f032wcn
  • HP All-in-One 24-f052wcn
作業系統:
  • Microsoft Windows 10 TH2 (版本 1511)
  • Microsoft Windows 10 TH1 (版本 1507)
  • Microsoft Windows 10 RS3(版本 1709)
  • Microsoft Windows 10 RS2 (版本 1703)
  • Microsoft Windows 10 RS1 (版本 1607)
  • Microsoft Windows 10 IoT(64 位元)
解决方案
若要解決這個問題,請下載並安裝下列 SoftPaq,以更新 BIOS (ROM 系列 SSID 8430):
SoftPaq 描述
版本資訊
下載 SoftPaq
HP 消費型桌上型電腦 BIOS 更新 (ROM 系列 SSID 8430)
版本: F.02
修訂版: A
注意: 此軟體可能有更新版本可用。 請在此處檢查是否有更新版本: http://www.hp.com/drivers

Hardware platforms affected : HP 24-f000 All-in-One Desktop PC series, HP All-in-One - 22-c000 CTO, HP All-in-One - 22-c0001d, HP All-in-One - 22-c0002hk, HP All-in-One - 22-c0003hk, HP All-in-One - 22-c0009, HP All-in-One - 22-c000la, HP All-in-One - 22-c0010in, HP All-in-One - 22-c0011il, HP All-in-One - 22-c0012in, HP All-in-One - 22-c0013in, HP All-in-One - 22-c0014il, HP All-in-One - 22-c0015in, HP All-in-One - 22-c0016, HP All-in-One - 22-c0016jp, HP All-in-One - 22-c0017jp, HP All-in-One - 22-c0018jp, HP All-in-One - 22-c001la, HP All-in-One - 22-c002la, HP All-in-One - 22-c0030, HP All-in-One - 22-c0030d, HP All-in-One - 22-c0031l, HP All-in-One - 22-c0032d, HP All-in-One - 22-c0033d, HP All-in-One - 22-c0034d, HP All-in-One - 22-c0035d, HP All-in-One - 22-c0036, HP All-in-One - 22-c003la, HP All-in-One - 22-c004la, HP All-in-One - 22-c0050d, HP All-in-One - 22-c0051d, HP All-in-One - 22-c0052l, HP All-in-One - 22-c005la, HP All-in-One - 22-c006la, HP All-in-One - 22-c007la, HP All-in-One - 22-c008la, HP All-in-One - 22-c009la, HP All-in-One - 22-c0101kr, HP All-in-One - 22-c010bcn, HP All-in-One - 22-c010la, HP All-in-One - 22-c010wcn, HP All-in-One - 22-c011la, HP All-in-One - 22-c012bcn, HP All-in-One - 22-c012wcn, HP All-in-One - 22-c0132kr, HP All-in-One - 22-c013la, HP All-in-One - 22-c014la, HP All-in-One - 22-c015la, HP All-in-One - 22-c016la, HP All-in-One - 22-c020bcn, HP All-in-One - 22-c020la, HP All-in-One - 22-c020wcn, HP All-in-One - 22-c022bcn, HP All-in-One - 22-c022wcn, HP All-in-One - 22-c030wcn, HP All-in-One 24-f000la, HP All-in-One 24-f0010, HP All-in-One 24-f0014, HP All-in-One 24-f0017c, HP All-in-One 24-f001la, HP All-in-One 24-f0028, HP All-in-One 24-f002la, HP All-in-One 24-f0030, HP All-in-One 24-f0030d, HP All-in-One 24-f0032d, HP All-in-One 24-f0034d, HP All-in-One 24-f0035a, HP All-in-One 24-f0036a, HP All-in-One 24-f0037c, HP All-in-One 24-f0038a, HP All-in-One 24-f003la, HP All-in-One 24-f0040, HP All-in-One 24-f0040a, HP All-in-One 24-f0041a, HP All-in-One 24-f0042a, HP All-in-One 24-f0043in, HP All-in-One 24-f0044a, HP All-in-One 24-f0045z, HP All-in-One 24-f0046, HP All-in-One 24-f0047c, HP All-in-One 24-f004la, HP All-in-One 24-f0051d, HP All-in-One 24-f0052l, HP All-in-One 24-f0060, HP All-in-One 24-f0066, HP All-in-One 24-f007la, HP All-in-One 24-f008la, HP All-in-One 24-f009la, HP All-in-One 24-f010bcn, HP All-in-One 24-f010wcn, HP All-in-One 24-f011la, HP All-in-One 24-f012bcn, HP All-in-One 24-f012la, HP All-in-One 24-f012wcn, HP All-in-One 24-f013la, HP All-in-One 24-f014la, HP All-in-One 24-f020bcn, HP All-in-One 24-f020wcn, HP All-in-One 24-f022bcn, HP All-in-One 24-f022wcn, HP All-in-One 24-f032wcn, HP All-in-One 24-f052wcn

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA05953204

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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