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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客户顾问文档

文件 ID: c05957686

版本: 1

顾问文档: HP Stream X360 - 11 - 计算机从睡眠或休眠状态恢复时,与蓝牙扬声器之间的连接断开

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 29-Mar-2018

最近更新 : 04-Apr-2018

DESCRIPTION
当计算机从睡眠或休眠状态恢复时,音频播放从先前连接的蓝牙扬声器切换至内部扬声器。
如果进入睡眠状态的计算机与无线网络连接,就会间歇性出现该问题。

范围
本文档中的信息适用于以下:
计算机:
  • HP Stream x360 - 11-agXXX
  • HP Stream x360 - 11-pXXXXX
操作系统:
  • Microsoft Windows 10 RS3(版本 1709)
  • Microsoft Windows 10 RS2(版本 1703)
解决方案
选用以下任一方法,解决该问题:
选项 1: 关闭或重新开启蓝牙扬声器。
选项 2: 单击 Windows 10 桌面右下方的通知图标,开启飞行模式,然后将其重新关闭。
选项 3: 通过以下设置重新连接扬声器:
  1. 单击 开始 > 设置 > 设备
  2. 单击 蓝牙和其他设备
  3. 单击 添加蓝牙或其他设备
  4. 单击 蓝牙
  5. 单击扬声器。
  6. 单击 连接

Hardware platforms affected : HP Stream x360 - 11-ag000 CTO, HP Stream x360 - 11-ag100 CTO, HP Stream x360 - 11-p000 CTO, HP Stream x360 - 11-p000 CTO (with DataPass), HP Stream x360 - 11-p000nc (ENERGY STAR), HP Stream x360 - 11-p000nd (ENERGY STAR), HP Stream x360 - 11-p000nf (ENERGY STAR), HP Stream x360 - 11-p000ng (ENERGY STAR), HP Stream x360 - 11-p000no (ENERGY STAR), HP Stream x360 - 11-p001ng (with DataPass) (ENERGY STAR), HP Stream x360 - 11-p001no (ENERGY STAR), HP Stream x360 - 11-p001np (ENERGY STAR), HP Stream x360 - 11-p001nq (ENERGY STAR), HP Stream x360 - 11-p001nx (ENERGY STAR), HP Stream x360 - 11-p007la (ENERGY STAR), HP Stream x360 - 11-p010ca (ENERGY STAR), HP Stream x360 - 11-p010na (ENERGY STAR), HP Stream x360 - 11-p010ne (ENERGY STAR), HP Stream x360 - 11-p010nia (ENERGY STAR), HP Stream x360 - 11-p010nk (ENERGY STAR), HP Stream x360 - 11-p010nr (ENERGY STAR), HP Stream x360 - 11-p010ns (with DataPass) (ENERGY STAR), HP Stream x360 - 11-p010nt (ENERGY STAR), HP Stream x360 - 11-p010nv (ENERGY STAR), HP Stream x360 - 11-p010nw (ENERGY STAR), HP Stream x360 - 11-p010nw (with DataPass) (ENERGY STAR), HP Stream x360 - 11-p010nz (with DataPass) (ENERGY STAR), HP Stream x360 - 11-p011nx (ENERGY STAR), HP Stream x360 - 11-p015cl, HP Stream x360 - 11-p015ni (ENERGY STAR), HP Stream x360 - 11-p015ns (ENERGY STAR), HP Stream x360 - 11-p015wm (ENERGY STAR), HP Stream x360 - 11-p016ns (with DataPass) (ENERGY STAR), HP Stream x360 - 11-p020nr (ENERGY STAR), HP Stream x360 - 11-p025ns (ENERGY STAR), HP Stream x360 - 11-p050nr (ENERGY STAR), HP Stream x360 - 11-p055ur (ENERGY STAR), HP Stream x360 - 11-p080no (ENERGY STAR), HP Stream x360 - 11-p085ng (ENERGY STAR), HP Stream x360 - 11-p086ng (with DataPass) (ENERGY STAR), HP Stream x360 - 11-p091nr, HP Stream x360 - 11-p099nd (with DataPass) (ENERGY STAR), HP Stream x360 - 11-p099nf (ENERGY STAR)

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA05948676

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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