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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客户顾问文档

文件 ID: c05928917

版本: 1

装有英特尔 GFX 驱动程序 4771 的 HP ZBook G3 和 G4 从睡眠模式唤醒的问题

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 11-Feb-2018

最近更新 : 11-Feb-2018

DESCRIPTION
从睡眠模式恢复后,某些 ZBook G3 和 G4 可能会出现显示屏空白或杂乱问题。
只有 Microsoft Windows Updates 在 Windows 10 R3(1709,创意者更新)上安装英特尔显卡驱动程序 22.20.16.4771 之后,才会出现该问题。

范围
本文档中的信息适用于以下:
系统
  • HP ZBook Studio G3 移动工作站
  • HP ZBook 15 G3 移动工作站
  • HP ZBook 17 G3 移动工作站
  • HP ZBook Studio G4 移动工作站
  • HP ZBook 15 G4 移动工作站
  • HP ZBook 17 G4 移动工作站
操作系统
  • Microsoft Windows 10 RS3
解决方案
安装下列版本或更高版本的经 HP 批准的英特尔显卡驱动程序。

Hardware platforms affected : HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G3 Mobile Workstation (ENERGY STAR), HP ZBook 15 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation Bundle, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation (ENERGY STAR), HP ZBook 17 G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G3 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook Studio G3 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G4 Mobile Workstation Bundle

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA05920929

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration.The information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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国家/地区: 中国

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