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SUPPORT COMMUNICATION- 客户顾问文档

文件 ID: c05918365

版本: 1

顾问文档: HP 商用电脑 - 文件资源管理器中的 C: 驱动器上出现黄色三角形警告标志

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 31-Jan-2018

最近更新 : 07-Feb-2018

DESCRIPTION
文件资源管理器中的 C: 驱动器上显示带感叹号的 黄色三角形。 这是由于未启用自动设备加密造成的。 如果用户在计算机的初始设置期间(开箱即用)使用本地帐户创建并登录,就会出现该问题。

范围
本文档中的信息适用于以下:
计算机:
  • HP EliteBook 725 G4 笔记本电脑
  • HP EliteBook 745 G4 笔记本电脑
  • HP EliteBook 755 G4 笔记本电脑
  • HP EliteBook 820 G4 笔记本电脑
  • HP EliteBook 840 G4 笔记本电脑
  • HP EliteBook 850 G4 笔记本电脑
  • HP EliteBook 850 G4 笔记本电脑
  • HP EliteBook x360 1030 G2
  • HP EliteDesk 705 G3 迷你型台式电脑
  • HP EliteDesk 705 G3 小型立式电脑
  • HP EliteDesk 705 G3 纤小型电脑
  • HP EliteDesk 800 35W G3 迷你型台式电脑
  • HP EliteDesk 800 65W G3 迷你型台式电脑
  • HP EliteDesk 800 G3 纤小型电脑
  • HP EliteDesk 800 G3 立式电脑
  • HP EliteOne 800 G3 23.8 英寸非触摸式多功能一体机
  • HP EliteOne 800 G3 23.8 英寸触摸式多功能一体机
  • HP Pro x2 612 G2
  • HP ProBook 430 G4 笔记本电脑
  • HP ProBook 440 G4 笔记本电脑
  • HP ProBook 450 G4 笔记本电脑
  • HP ProBook 455 G4 笔记本电脑
  • HP ProBook 470 G4 笔记本电脑
  • HP ProBook 640 G3 笔记本电脑
  • HP ProBook 645 G3 笔记本电脑
  • HP ProBook 650 G3 笔记本电脑
  • HP ProBook 650 G3 笔记本电脑
  • HP ProBook 655 G3 笔记本电脑
  • HP ProBook x360 11 G1 EE 笔记本电脑
  • HP ZBook 15 G4 移动工作站
  • HP ZBook 15 移动工作站
  • HP ZBook 15u G4 移动工作站
  • HP ZBook 17 G4 移动工作站
  • HP ZBook Studio G4 移动工作站
操作系统:
  • Microsoft Windows 10 RS2
解决方案
HP 和 Microsoft 建议您在所有支持加密的系统上启用加密。 请使用下列选项之一,解决该问题。
选项 1: 使用 MSA 或 AAD 帐户登录,启用自动设备加密功能:
  1. 在“开始”菜单中选择 设置(齿轮图标)。
  2. 选择 系统
  3. 选择 关于我的电脑,该选项位于消息: “您需要使用 Microsoft 帐户完成设备加密”下方。
  4. 单击 使用 Microsoft 帐户进行登录
  5. 按照屏幕上的提示完成加密。
选项 2: 手动加密驱动器
使用本地帐户启用 BitLocker,并将加密恢复密钥储存为 USB 设备上的文件。
或者
将计算机连接到“活动目录”域并启用 Bitlocker。
选项 3: 修改注册表,防止自动设备加密(不推荐)
警告: 在您修改注册表前,请确保先备份注册表,并且您了解如果出现问题如何恢复注册表。 错误使用注册表编辑器可能会造成严重的问题,甚至需要重新安装操作系统。 HP 不能保证您能够解决因错误使用注册表编辑器而产生的问题。
  警告:
使用注册表编辑器的风险由您自己承担。
  1. 打开 REGEDIT
  2. 导航至 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BitLocker
  3. 右键单击 PreventDeviceEncryption
  4. 选择 修改
  5. 将值数据更改为 1
  6. 单击 确定。注意: 该选项将删除黄色三角形警告标志,但不能对驱动器进行加密,HP 建议您加密驱动器。
注意: 该选项将删除黄色三角形警告标志,但不能对驱动器进行加密,HP 建议您加密驱动器。
选项 4: 忽略该警告(不推荐)
可以忽略该警告。 不会影响计算机性能和可靠性,只是不能加密驱动器,而 HP 建议您对其进行加密。
向客户提供“解决方法”部分中的信息。

Hardware platforms affected : HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC, HP EliteBook 725 G4 Notebook PC (ENERGY STAR), HP EliteBook 725 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC, HP EliteBook 745 G4 Notebook PC (ENERGY STAR), HP EliteBook 745 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC, HP EliteBook 755 G4 Notebook PC (ENERGY STAR), HP EliteBook 755 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2 (ENERGY STAR), HP EliteBook x360 1030 G2 Bundle, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC, HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 705 G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Microtower PC, HP EliteDesk 705 G3 Microtower PC (ENERGY STAR), HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G3 Small Form Factor PC, HP EliteDesk 705 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 35W G3 Desktop Mini PC Bundle, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC Bundle, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC Bundle, HP EliteOne 800 G3 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Touch All-in-One PC Bundle, HP EliteOne 800 G3 23.8-inch Touch GPU All-in-One PC, HP Pro x2 612 G2, HP Pro x2 612 G2 Tablet, HP Pro x2 612 G2 with Keyboard, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 430 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 440 G4 Notebook PC (ENERGY STAR), HP ProBook 440 G4 Notebook PC (ENERGY STAR) Bundle, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 450 G4 Notebook PC (ENERGY STAR), HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC, HP ProBook 455 G4 Notebook PC (ENERGY STAR), HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 470 G4 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 640 G3 Notebook PC (ENERGY STAR), HP ProBook 640 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC, HP ProBook 645 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Notebook PC (ENERGY STAR), HP ProBook 650 G3 Notebook PC (ENERGY STAR) Bundle, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC, HP ProBook 655 G3 Notebook PC (ENERGY STAR), HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation Bundle, HP ZBook 15 Mobile Workstation, HP ZBook 15 Mobile Workstation, HP ZBook 15 Mobile Workstation (ENERGY STAR), HP ZBook 15 Mobile Workstation Bundle, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation (ENERGY STAR), HP ZBook 15u G4 Mobile Workstation Bundle, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G4 Mobile Workstation Bundle

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA05899218

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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