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SUPPORT COMMUNICATION- 客户顾问文档

文件 ID: c05876270

版本: 1

顾问文档: HP Sure Click 顾问文档 - 应用某些 Microsoft 安全补丁后,HP Sure Click 无法正常工作

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 12-Jan-2018

最近更新 : 22-Mar-2018

DESCRIPTION
由于发现了 CPU 设计缺陷,因此可以基于对漏洞的利用进行预测(称为侧信道分析或预测执行,其别名为“幽灵”和“崩溃”),操作系统厂商已推出用于防范这些漏洞利用的补丁。 Microsoft 还修补了相应的操作系统。 不幸的是,结果导致其中一些补丁与 HP Sure Click 不兼容。 计算机上安装以下补丁之一时,HP Sure Click 将无法正常工作:
OS 版本
补丁 KB#
Windows 10 RS3
KB4056892
Windows 10 RS2
KB4056891
Windows 10 RS1
KB4056890
Windows 10 TH2
KB4056888
Windows 10 TH1
KB4056893
HP Sure Click 不兼容的原因
为避免 CPU 设计缺陷,Microsoft 更新了 Windows 管理内存的方式。 此变更导致了 HP Sure Click 的不兼容问题。 不兼容问题可表现为无法使用 HP Sure Click,但是,如下列情形所述,其确切症状会有所差异:
情形 1: 预安装 HP Sure Click 且已使用补丁修补的计算机上的症状
在已安装 Microsoft 补丁上的计算机上激活 HP Sure Click 时,将成功激活 HP Sure Click,但无法对其进行初始化。 用户将看到一般初始化错误,并且无法使用 HP Sure Click 安全浏览器。
情形 2: 通过 softpaq 安装 HP Sure Click 且已使用补丁修补的计算机上的症状
下载 HP Sure Click softpaq 并将其安装到装有 Microsoft 补丁的计算机之后,将成功安装 HP Sure Click,但无法对其进行初始化。 用户将看到一般初始化错误,并且无法使用 HP Sure Click 安全浏览器。
图 1. HP Sure Click 健康状况显示: “需要对 HP Sure Click 进行初始化。” 并且弹出消息框显示: “初始化失败,请联系您的系统管理员或再次尝试通过桌面控制台初始化 HP Sure Click。”
情形 3: 对于尚未使用补丁修补的计算机:
如果您未使用 Microsoft 更新修补您的计算机,HP Sure Click 将继续正常工作。 如果该补丁是在重新启动计算机后通过 Windows 更新安装的(该补丁需要重新启动且只能在重新启动后激活),那么 HP Sure Click 将无法启动虚拟计算机,同时,桌面控制台上将显示以下错误。 也无法使用 HP Sure Click 安全浏览器。
图 2. 桌面控制台上的错误文本: 无法加载 Micro-VM。 重新启动计算机,且如果问题仍然存在,请联系技术支持。

范围
本文档中的信息适用于以下:
运行以下 HP Sure Click 版本的计算机:
  • 4.0.0.916
  • 4.0.1.1980
解决方案
此为已知问题。 HP 与合作伙伴一起开发解决方案。

Hardware platforms affected : HP Collaboration PC G3, HP Collaboration PC G3, HP Elite x2 1012 G2, HP Elite x2 1012 G2 Bundle, HP Elite x2 1012 G2 Tablet, HP Elite x2 1012 G2 Tablet (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC, HP EliteBook 1040 G4 Notebook PC (ENERGY STAR), HP EliteBook 1040 G4 Notebook PC Bundle, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 820 G4 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC (ENERGY STAR), HP EliteBook 840 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 840 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC (ENERGY STAR), HP EliteBook 850 G3 Notebook PC (ENERGY STAR) Bundle, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC, HP EliteBook 850 G4 Notebook PC (ENERGY STAR), HP EliteBook 850 G4 Notebook PC (ENERGY STAR) Bundle, HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2, HP EliteBook x360 1020 G2 (ENERGY STAR), HP EliteBook x360 1030 G2, HP EliteBook x360 1030 G2, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 35W G3 Desktop Mini PC (ENERGY STAR) Bundle, HP EliteDesk 800 35W G3 Desktop Mini PC Bundle, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC (ENERGY STAR), HP EliteDesk 800 65W G3 Desktop Mini PC Bundle, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Small Form Factor PC (ENERGY STAR), HP EliteDesk 800 G3 Small Form Factor PC Bundle, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC, HP EliteDesk 800 G3 Tower PC (ENERGY STAR), HP EliteDesk 800 G3 Tower PC (ENERGY STAR) Bundle, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC, HP EliteDesk 880 G3 Tower PC (ENERGY STAR), HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC Bundle, HP EliteOne 800 G3 23.8-inch Non-Touch GPU All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC (ENERGY STAR), HP EliteOne 800 G3 23.8-inch Touch All-in-One PC Bundle, HP EliteOne 800 G3 23.8-inch Touch GPU All-in-One PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Microtower PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 400 G4 Small Form Factor PC (ENERGY STAR), HP ProDesk 400 G4 Small Form Factor PC Bundle, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 480 G4 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Desktop Mini PC (ENERGY STAR), HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Microtower PC (ENERGY STAR), HP ProDesk 600 G3 Microtower PC Bundle, HP ProDesk 600 G3 Small Form Factor PC, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G3 Microtower PC, HP ProDesk 680 G3 Microtower PC (ENERGY STAR), HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation, HP ZBook 14u G4 Mobile Workstation (ENERGY STAR), HP ZBook 14u G4 Mobile Workstation Bundle, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation (ENERGY STAR), HP ZBook 15 G4 Mobile Workstation Bundle, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation, HP ZBook 15u G3 Mobile Workstation (ENERGY STAR), HP ZBook 15u G3 Mobile Workstation (ENERGY STAR) Bundle, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation (ENERGY STAR), HP ZBook 15u G4 Mobile Workstation Bundle, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook 17 G4 Mobile Workstation Bundle, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G4 Mobile Workstation Bundle

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA05873856

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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