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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- 客戶諮詢

文件 ID: c05852424

版本: 1

諮詢: HP 商用電腦 - 在某些複雜的微架構情況下,啟用超執行緒的電腦可能會遇到無法預期的系統行為

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 07-Dec-2017

最近更新 : 23-Jul-2018

DESCRIPTION
Intel 已找到此 Intel 更新所述之 Intel® 第 6 代 (Skylake) 和第 7 代 (Kaby Lake) 處理器的問題:
Intel 已提供可解決此問題的微碼更新給 HP,HP 也正在發佈整合更新之 Intel 微碼的系統 BIOS 更新。 雖然發生此問題的可能性微乎其微,HP 仍建議您將系統 BIOS 升級至本文件「解決方法」區段所列出的版本。

范围
本文件的資訊適用於以下項目:
電腦:
  • HP Elite Slice
  • 適用於會議室的 HP Elite Slice
  • HP Elite x2 1012 G1
  • HP Elite x2 1012 G2
  • HP EliteBook 1030 G1 筆記型電腦
  • HP EliteBook 1040 G3 筆記型電腦
  • HP EliteBook 820 G3 筆記型電腦
  • HP EliteBook 820 G4 筆記型電腦
  • HP EliteBook 828 G3 筆記型電腦
  • HP EliteBook 840 G3 筆記型電腦
  • HP EliteBook 840 G4 筆記型電腦
  • HP EliteBook 848 G3 筆記型電腦
  • HP EliteBook 850 G3 筆記型電腦
  • HP EliteBook Folio G1 筆記型電腦
  • HP EliteBook x360 1030 G2
  • HP EliteDesk 800 35W G2 桌上型迷你電腦
  • HP EliteDesk 800 35W G3 桌上型迷你電腦
  • HP EliteDesk 800 65W G2 桌上型迷你電腦
  • HP EliteDesk 800 65W G3 桌上型迷你電腦
  • HP EliteDesk 800 G2 迷你型電腦
  • HP EliteDesk 800 G2 直立式電腦
  • HP EliteDesk 800 G3 迷你型電腦
  • HP EliteDesk 800 G3 直立式電腦
  • HP EliteOne 800 G2 23 吋非觸控 All-in-One 電腦
  • HP EliteOne 800 G2 23 吋觸控 All-in-One 電腦
  • HP EliteOne 800 G3 23.8 吋非觸控 All-in-One 個人電腦
  • HP EliteOne 800 G3 23.8 吋觸控 All-in-One 個人電腦
  • HP ProBook 11 EE G2
  • HP ProBook 430 G3 筆記型電腦
  • HP ProBook 430 G4 筆記型電腦
  • HP ProBook 440 G3 筆記型電腦
  • HP ProBook 440 G4 筆記型電腦
  • HP ProBook 450 G3 筆記型電腦
  • HP ProBook 450 G4 筆記型電腦
  • HP ProBook 470 G3 筆記型電腦
  • HP ProBook 470 G4 筆記型電腦
  • HP ProBook 640 G2 筆記型電腦
  • HP ProBook 650 G2 筆記型電腦
  • HP ProBook x360 11 G1 EE 筆記型電腦
  • HP ProDesk 400 G2 桌上型迷你電腦
  • HP ProDesk 400 G2 微型直立式電腦
  • HP ProDesk 400 G2 迷你型電腦
  • HP ProDesk 400 G3 桌上型迷你電腦
  • HP ProDesk 400 G3 微型直立式電腦
  • HP ProDesk 400 G3 迷你型電腦
  • HP ProDesk 400 G4 微型直立式電腦
  • HP ProDesk 400 G4 迷你型電腦
  • HP ProDesk 480 G4 微型直立式電腦
  • HP ProDesk 490 G3 微型直立式電腦
  • HP ProDesk 600 G2 桌上型迷你電腦
  • HP ProDesk 600 G2 微型直立式電腦
  • HP ProDesk 600 G2 迷你型電腦
  • HP ProDesk 600 G3 桌上型迷你電腦
  • HP ProDesk 600 G3 微型直立式電腦
  • HP ProDesk 600 G3 迷你型電腦
  • HP ProOne 400 G2 20 吋觸控 All-in-One 電腦
  • HP ProOne 400 G3 20 吋非觸控 All-in-One 電腦
  • HP ProOne 400 G3 20 吋非觸控 All-in-One 電腦 (ENERGY STAR)
  • HP ProOne 400 G3 20 吋觸控 All-in-One 電腦
  • HP ProOne 600 G2 21.5 吋非觸控 All-in-One 電腦
  • HP ProOne 600 G2 21.5 吋觸控 All-in-One 電腦
  • HP ProOne 600 G3 21.5 吋非觸控 All-in-One 電腦
  • HP RP9 G1 零售系統機型 9015
  • HP RP9 G1 零售系統機型 9018
  • HP Z1 G3 工作站
  • HP Z2 Mini G3 工作站
  • HP Z2 Mini G3 工作站 (ENERGY STAR)
  • HP Z238 微型直立式工作站
  • HP Z240 迷你型工作站
  • HP Z240 直立式工作站
  • HP ZBook 15 G3 行動工作站
  • HP ZBook 15u G4 行動工作站
  • HP ZBook 17 G3 行動工作站
  • HP ZBook 17 G4 行動工作站
  • HP ZBook Studio G3 行動工作站
  • HP ZBook Studio G4 行動工作站
解决方案
下列 BIOS 版本(或更新版本)包含預防此問題所需的 Intel 微碼更新。
若要解決此問題,請下載並安裝適當的 SoftPaq 來更新 BIOS:
商用筆記型電腦
BIOS 版本
Softpaq #
Elite x2 1012 G1
1.22
Elite x2 1012 G2
1.01
EliteBook 1030 G1
1.08
EliteBook 1040 G3
1.13
EliteBook 840G3/848G3/850G3、820G3/828G3
1.16
EliteBook Folio G1
1.14
EliteBook x360 1030 G2
1.08
ProBook x360 11 G2
1.02
ProBook 11 G2
1.06
ProBook 430/440/450/470 G4
1.06
ProBook 440G3/470G3/450G3/430G3
1.17
ProBook 470 G4
1.06
ProBook 640G2/650G2
1.09
ProBook 640G3/650G3
1.05
Pro 612 G2
1.05
EliteBook 820/840/848 G4; Zbook 15u G4
1.05
商用桌上型電腦
BIOS 版本
Softpaq #
EliteDesk 600G2
2.2
EliteDesk 800 G3 DM
2.07
EliteDesk 800 G3 MT/SFF
2.06
EliteDesk 800G2 /800G2
2.2
EliteDesk Mini 800G2
2.24
EliteOne 800 G2
2.21
EliteOne 800 G3 AIO
2.06
HP Elite Slice
2.07
ProDesk 400 G3 DM
2.07
ProDesk 400 G4 SFF
2.06
ProDesk 400G2
2.12
ProDesk 480/400 G4 MT
2.06
ProDesk 480G3/400G3
2.11
ProDesk 490G3
2.12
ProDesk 600 G3 DM
2.07
ProDesk 600 G3 MT
2.06
ProDesk 600 G3 SFF
2.06
ProDesk 600G2
2.2
ProOne 400 G2
2.13
ProOne 400 G3 AIO
2.06
ProOne 600 G2
2.18
ProOne 600 G3 AIO
2.08
行動工作站
BIOS 版本
Softpaq #
Zbook 17/15 G4
1.02
Zbook 17G3/15G3
1.16
Zbook Studio G4
1.03
ZbookStudio G3
1.18
零售點
BIOS 版本
Softpaq #
RP9 G1 零售系統
2.11
桌上型工作站
BIOS 版本
Softpaq #
Z238
1.58
Z240 直立式電腦
1.58
Z240 SFF
1.58
Z2 小型 G3
1.58
Z1 AiO G3
1.17

Hardware platforms affected : HP Elite Slice, HP Elite Slice for Meeting Rooms, HP Elite x2 1012 G1, HP Elite x2 1012 G2, HP EliteBook 1030 G1 Notebook PC, HP EliteBook 1040 G3 Notebook PC, HP EliteBook 820 G3 Notebook PC, HP EliteBook 820 G4 Notebook PC, HP EliteBook 828 G3 Notebook PC, HP EliteBook 840 G3 Notebook PC, HP EliteBook 840 G4 Notebook PC, HP EliteBook 848 G3 Notebook PC, HP EliteBook 850 G3 Notebook PC, HP EliteBook Folio G1 Notebook PC, HP EliteBook x360 1030 G2, HP EliteDesk 800 35W G2 Desktop Mini PC, HP EliteDesk 800 35W G3 Desktop Mini PC, HP EliteDesk 800 65W G2 Desktop Mini PC, HP EliteDesk 800 65W G3 Desktop Mini PC, HP EliteDesk 800 G2 Small Form Factor PC, HP EliteDesk 800 G2 Tower PC, HP EliteDesk 800 G3 Small Form Factor PC, HP EliteDesk 800 G3 Tower PC, HP EliteOne 800 G2 23-inch Non-Touch All-in-One PC, HP EliteOne 800 G2 23-inch Touch All-in-One PC, HP EliteOne 800 G3 23.8 Non-Touch Healthcare Edition All-in-One Business PC, HP EliteOne 800 G3 23.8-inch Non-Touch All-in-One PC, HP EliteOne 800 G3 23.8-inch Touch All-in-One PC, HP Pro x2 612 G2, HP ProBook 11 EE G2, HP ProBook 430 G3 Notebook PC, HP ProBook 430 G4 Notebook PC, HP ProBook 440 G3 Notebook PC, HP ProBook 440 G4 Notebook PC, HP ProBook 450 G3 Notebook PC, HP ProBook 450 G4 Notebook PC, HP ProBook 470 G3 Notebook PC, HP ProBook 470 G4 Notebook PC, HP ProBook 640 G2 Notebook PC, HP ProBook 640 G3 Notebook PC, HP ProBook 650 G2 Notebook PC, HP ProBook 650 G3 Notebook PC, HP ProBook 650 G3 Quad Core Notebook PC, HP ProBook x360 11 G1 EE Notebook PC, HP ProBook x360 11 G2 EE Notebook PC, HP ProDesk 400 G2 Desktop Mini PC, HP ProDesk 400 G2 Microtower PC, HP ProDesk 400 G2 Small Form Factor PC, HP ProDesk 400 G3 Desktop Mini PC, HP ProDesk 400 G3 Microtower PC, HP ProDesk 400 G3 Small Form Factor PC, HP ProDesk 400 G4 Microtower PC, HP ProDesk 400 G4 Small Form Factor PC, HP ProDesk 480 G4 Microtower PC, HP ProDesk 490 G3 Microtower PC, HP ProDesk 600 G2 Desktop Mini PC, HP ProDesk 600 G2 Microtower PC, HP ProDesk 600 G2 Small Form Factor PC, HP ProDesk 600 G3 Desktop Mini PC, HP ProDesk 600 G3 Microtower PC, HP ProDesk 600 G3 Small Form Factor PC, HP ProOne 400 G2 20-inch Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC, HP ProOne 400 G3 20-inch Non-Touch All-in-One PC (ENERGY STAR), HP ProOne 400 G3 20-inch Touch All-in-One PC, HP ProOne 600 G2 21.5-inch Non-Touch All-in-One PC, HP ProOne 600 G2 21.5-inch Touch All-in-One PC, HP ProOne 600 G3 21.5-inch Non-Touch All-in-One PC, HP RP9 G1 Retail System, HP RP9 G1 Retail System Model 9018 (deleted), HP Z1 G3 Workstation, HP Z2 Mini G3 Workstation, HP Z2 Mini G3 Workstation (ENERGY STAR), HP Z238 Microtower Workstation, HP Z240 Small Form Factor Workstation, HP Z240 Tower Workstation, HP ZBook 15 G3 Mobile Workstation, HP ZBook 15 G4 Mobile Workstation, HP ZBook 15u G4 Mobile Workstation, HP ZBook 17 G3 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation, HP ZBook 17 G4 Mobile Workstation (ENERGY STAR), HP ZBook Studio G3 Mobile Workstation, HP ZBook Studio G4 Mobile Workstation

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA05575474

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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