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SUPPORT COMMUNICATION- 客户咨询

文件 ID: c04387316

版本: 1

HP EliteBook 和 ZBook 移动工作站笔记本电脑 - 显示器闪烁或者界面上显示白色条带

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 29-Jul-2014

最近更新 : 11-Aug-2014

DESCRIPTION
将笔记本电脑连接至已连接了 DisplayPort 显示器的 HP 2013 Ultraslim 扩展坞后,显示器可能会显示以下一个或多个情况:
  • 外置显示器闪烁,或闪烁打开又关闭。
  • 外置显示器界面上显示白色水平条带。
  • 外置显示器黑屏或空白,然后在各个时间显示图像,之后再次关闭外置显示器。

sourceInformation

范围
本文档中的信息适用于以下:
以下电脑:
  • HP 2013 UltraSlim 扩展坞
  • HP EliteBook 820 G1 笔记本电脑
  • HP EliteBook 840 G1 笔记本电脑
  • HP EliteBook 850 G1 笔记本电脑
  • HP EliteBook Folio 1040 G1 笔记本电脑
  • HP EliteBook Folio 9470m 笔记本电脑
  • HP EliteBook Folio 9470m 笔记本电脑
  • HP EliteBook Folio 9470m 超极本
  • HP EliteBook Folio 9470m 超极本
  • HP EliteBook Folio 9470m 超极本
  • HP EliteBook Revolve 810 G1 可转换平板电脑
  • HP EliteBook Revolve 810 G2 平板电脑
  • HP ZBook 14 移动工作站
HP 2013 UltraSlim 扩展坞型号:
  • D9Y32AA#ABA
  • D9Y32UT#ABA
解析度
要解决此问题,请下载并安装下列 SoftPaq:
SoftPaq 说明
版本说明
下载 SoftPaq
HP Ultraslim 扩展坞 DisplayPort 集线器固件
版本: 2.20.000
修订版: A
  注意:
该软件可能已有更新版本。 检查更新的版本,网址为 http://www.hp.com/

Hardware platforms affected : HP 2013 UltraSlim Docking Station, HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP EliteBook Folio 1040 G1 Notebook PC, HP EliteBook Folio 9470m Notebook PC, HP EliteBook Folio 9470m Ultrabook, HP EliteBook Revolve 810 G1 Tablet, HP EliteBook Revolve 810 G2 Tablet (ENERGY STAR), HP ZBook 14 Mobile Workstation

受影响的操作系统 : Microsoft Windows 7 Enterprise (32-bit) Microsoft Windows 7 Enterprise (64-bit) Microsoft Windows 7 Home Basic (32-bit) Microsoft Windows 7 Home Basic (64-bit) Microsoft Windows 7 Home Premium (32-bit) Microsoft Windows 7 Home Premium (64-bit) Microsoft Windows 7 Professional (32-bit) Microsoft Windows 7 Professional (64-bit) Microsoft Windows 7 Starter (32-bit) Microsoft Windows 7 Ultimate (32-bit) Microsoft Windows 7 Ultimate (64-bit) Microsoft Windows Vista (32-bit) Microsoft Windows Vista (32-bit) with Downgrade English OS Microsoft Windows Vista (64-bit) Microsoft Windows Vista Business (32-bit) Microsoft Windows Vista Business (64-bit) Microsoft Windows Vista Enterprise (32-bit) Microsoft Windows Vista Enterprise (64-bit) Microsoft Windows Vista Home Basic (32-bit) Microsoft Windows Vista Home Basic (64-bit) Microsoft Windows Vista Home Premium (32-bit) Microsoft Windows Vista Home Premium (64-bit) Microsoft Windows Vista Starter (32-bit) Microsoft Windows Vista Ultimate (32-bit) Microsoft Windows Vista Ultimate (64-bit)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA04354110

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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