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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c04087612

版本: 1

HP 笔记本电脑 - 卸载管理引擎驱动程序后,无法安装 SOL 驱动程序

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 17-Jan-2014

最近更新 : 21-Jan-2014

DESCRIPTION
设备管理器在“串行光学链路” (SOL) 设备的旁边显示黄色错误。 卸载英特尔管理引擎 (ME) 驱动程序并在没有重新启动电脑后进行重新安装时会出现此问题。

范围
本文档中的信息适用于以下:
以下电脑:
  • HP EliteBook 820 G1 笔记本电脑
  • HP EliteBook 840 G1 笔记本电脑
  • HP EliteBook 850 G1 笔记本电脑
  • HP ProBook 640 G1 笔记本电脑
  • HP ProBook 650 G1 笔记本电脑
  • HP ZBook 15 英寸移动工作站
  • HP ZBook 17 英寸移动工作站
操作系统:
  • Microsoft Windows 7 Enterprise(64 位)
  • Microsoft Windows 7 Home Basic(64 位)
  • Microsoft Windows 7 Home Premium(64 位)
  • Microsoft Windows 7 Professional(64 位)
  • Microsoft Windows 7 Ultimate(64 位)
  • Microsoft Windows 8(标准版)
  • Microsoft Windows 8 专业版
解决方案
卸载该驱动程序后重新启动该系统,完成卸载流程。 如果已经出现黄色感叹号,ME 驱动程序需要卸载,电脑需要重新启动,并且驱动程序需要重新安装。

Hardware platforms affected : HP EliteBook 820 G1 Notebook PC, HP EliteBook 840 G1 Notebook PC, HP EliteBook 850 G1 Notebook PC, HP ProBook 640 G1 Notebook PC, HP ProBook 650 G1 Notebook PC, HP ZBook 15 Mobile Workstation, HP ZBook 17 Mobile Workstation

受影响的操作系统 : Microsoft Windows 7 Enterprise (64-bit)(Standard HP Product) Microsoft Windows 7 Home Basic (64-bit)(Standard HP Product) Microsoft Windows 7 Home Premium (64-bit)(Standard HP Product) Microsoft Windows 7 Professional (64-bit)(Standard HP Product) Microsoft Windows 7 Ultimate (64-bit)(Standard HP Product)

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA04043130

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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