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HP 客户支持 - 知识库

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SUPPORT COMMUNICATION- CUSTOMER ADVISORY

文件 ID: c04025358

版本: 1

HP ProBook 笔记本电脑 - 电脑无法识别可启动的 Symantec Ghost Disc

Notice:: The information in this document, including products and software versions, is current as of the release date.The document is subject to change without notice.

发布日期 : 25-Nov-2013

最近更新 : 29-Nov-2013

DESCRIPTION
虽然驱动器已启用并且在 BIOS 中将磁盘设为启动设备,但是电脑无法识别 Symantec Ghost Disc。 插入光盘后启动菜单将显示以下选项:
- OS 启动管理器
- 笔记本电脑以太网 IPV4
- 笔记本电脑以太网 IPV6
- 通过 EFI 文件启动

范围
此文档中的信息适用于:
以下电脑:
  • HP ProBook 4340s 笔记本电脑
  • HP ProBook 4341s 笔记本电脑
  • HP ProBook 4440s 笔记本电脑
  • HP ProBook 4441s 笔记本电脑
  • HP ProBook 4445s 笔记本电脑
  • HP ProBook 4540s 笔记本电脑
  • HP ProBook 4545s 笔记本电脑
  • HP ProBook 4740s 笔记本电脑
解决方案
“安全启动”需要被停用。 按照以下步骤停用“安全启动”并启用“传统”模式:
  1. 打开电脑,立即按 F10进入 BIOS。
  2. 选择 “系统配置”,然后选择 “启动选项”
  3. “启动模式”下方,选择 “传统”
  4. 点击 “保存”,然后点击 “退出”

Hardware platforms affected : HP ProBook 4340s Notebook PC, HP ProBook 4341s Notebook PC, HP ProBook 4440s Notebook PC, HP ProBook 4445s Notebook PC, HP ProBook 4540s Notebook PC, HP ProBook 4545s Notebook PC, HP ProBook 4740s Notebook PC

受影响的操作系统 : 不适用

受影响的软件 : 不适用

支持通讯交叉参考 ID : IA03963739

HP Inc. shall not be liable for technical or editorial errors or omissions contained herein.The information provided is provided "as is" without warranty of any kind.To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restorationThe information in this document is subject to change without notice.HP Inc. and the names of HP products referenced herein are trademarks of HP Inc. in the United States and other countries.Other product and company names mentioned herein may be trademarks of their respective owners.

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国家/地区: 中国

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